Etiquette

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My “At the Airport” column for USAToday.com this week – Gloves are off as airports go after their rivals in ads – is about airports rolling out funny, “in your face” campaigns. In a video about San Francisco International Airport, Mayor Gavin Newsom has a cameo. So do Marion and Vivian Brown, the kooky 83
Noticed some extra nice lately? For airport employees around the country, courtesy and empathy are becoming part of the basic job description.  Not just because those are nice traits in workers, but because in these belt-tightening times, airports are hoping better customer service can help shore up the bottom line.   In my Well Mannered Traveler
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