Bathrooms

Airport amenity of the week

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The Stuck at the Airport team spent a long day touring San Diego International Airport’s lovely new Terminal 1 facility, which is scheduled to begin hosting flights on September 22, 2025.

We’ll be back with more images and information, but because it’s Friday, we’re declaring one of the SAN’s new restroom features Airport Amenity of the Week.

In each restroom, every sink has three fixtures.

One dispenses soap.

One dispenses water.

And one is the airport amenity of the week: a personal hand dryer.

This should cut down, or perhaps eliminate, icky wet counters that result from hand washers searching around for and walking over to communal hand dryer machines or paper towel dispensers.

Good thinking, San Diego International Airport!

BWI Airport’s loo is America’s Best Restroom

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It’s safe to say they’re bowled over in Baltimore today to learn that Baltimore/Washington International Thurgood Marshall Airport (BWI) is the winner of the 2023 America’s Best Restroom Contest.

BWI’s winning loos are part of a $55 million airport renovation program that includes expanded and improved restrooms on concourses B, C, and D.

Bright and spacious, BWI’s upgraded bathrooms have windows that provide both natural light and privacy.

The new restrooms also have features such as touchless fixtures, full-height stalls and doors, extra space for stowing roller bags, super-helpful red light/green light occupancy indicators for the stalls, and sensors that alert the airport’s custodial staff when supplies need to be refilled.

There are even seating areas where travelers may wait for their companions.

“We’re honored to be recognized by Cintas and contest voters for our commitment to providing a positive passenger experience and outstanding facilities,” said Ricky Smith, Executive Director/CEO of BWI Thurgood Marshall Airport. “Passengers rank restrooms as an airport’s number one amenity. That’s why we work so hard to provide creative, clean, and inviting restrooms to make travel more enjoyable.”

BWI’s restrooms won out this year over a strong list of nationwide public restroom contenders that include clean and charming examples located in a dive bar, a hotel, a public rest area, restaurants, a craft brewery, a ski resort, and a lightship.

Here’s the list of the other finalists for this year:

•             Clear Lake and Des Moines River Safety Rest Areas (Jackson, Minnesota)

•             Drusie & Darr (Nashville, Tennessee)

•             El Rio (San Francisco, California)

•             Frying Pan (New York, New York)

•             Hell ‘n Blazes Brewing Company (Melbourne, Florida)

•             Juban’s Creole Restaurant (Baton Rouge, Louisiana)

•             Little America (Salt Lake City, Utah)

•             Rabbit Hole (Greenville, South Carolina)

•             Snowbasin Resort (Huntsville, Utah)

As the winner of this year’s Cintas-sponsored America’s Best Restroom contest, BWI Thurgood Marshall Airport gets $2,500 in Cintas products and services to help maintain its award-winning restrooms.

The airport’s restrooms will also have a seat of honor in the America’s Best Restroom Hall of Fame.

This isn’t the first time an airport has ascended to the throne in this contest.

Last year Tampa International Airport (TPA) took top honors for its first set of renovated restrooms featuring large Florida-themed graphics and a wide range of convenient features.

Another Airport Improves its Loos

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Cool New Loos at BWI Marshall Airport (BWI)

In addition to quick-moving security lines, and tasty things to eat and drink, clean restrooms with short waiting lines top most travelers’ wish lists for airport amenities.

And airports are responding by flushing out old, tired restroom designs and bringing in bathrooms that are bright, high-tech, art-filled, and new.

The latest to do so is Baltimore/Washington International Thurgood Marshall Airport (BWI).

Upgraded restrooms were included in a recent Concourse A expansion and there’s an ongoing $55 million program to expand and improve six sets of restrooms on Concourses B, C, and D.

The first set of improved restrooms on Concourse B is now open.

The new set of restrooms now open on Concourse B is nearly 4,700 total square feet, with full-height stalls, space for stowing roller bags, surface materials that are easy to clean and sanitize, and improved ventilation.

The new restrooms also feature innovative technology such as occupancy lights for the stalls and sensors to inform custodial staff when supplies need to be refilled.

Updated Airport Restrooms Win Hearts – and Awards

Airports that give their restrooms modern makeovers not only win kudos from passengers, but some of the new loos also win awards.

In 2022, both Newark Liberty International Airport (EWR) and Tampa International Airport (TPA) made the list of finalists for America’s Best Restroom Contest. And Tampa International Airport took the throne.

Tampa Int’l Airport takes the throne for Best Restroom

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Congratulations to Tampa International Airport (TPA), which takes the throne as the Winner of the 2022 America’s Best Restroom Contest. 

The Airport’s sleek, modern, and newly renovated Airside C restrooms were among 10 finalists selected by Cintas Corporation based on cleanliness, visual appeal, innovation, functionality, and unique design elements.

The public had the opportunity to vote during the month of August. And the competition included restrooms at Delaware Botanic Gardens and Newark Liberty International Airport’s (EWR) all-gender restrooms.

TPA’s Airside C facilities were completed on the north side of the terminal earlier this year and will be finished on the south side in the coming weeks.

The restroom entrance welcomes travelers to a uniquely Florida experience. There are large graphics and a natural, deep blue stone with high-res images of quintessential Florida flora.

The loos also feature light-colored solid surface vanities. These counters incorporate TPA’s signature “cockpit” concept that provides guests with their own sensor-activating sink and soap, personal paper towel dispensers, and trash receptacles all within arm’s reach.

As part of its prize, TPA receives Cintas UltraClean restroom cleaning service and $2,500 in Cintas products and services. And in a nice touch, TPA airport will be donating these services and products to the Hurricane Ian recovery efforts taking place in southeast Florida. 

Airports cleaned up in this contest in the past

America’s Best Restroom contest is highly competitive, but some airports have claimed the throne in the past.

Minneapolis-St. Paul International Airport (MSP) won in 2016 for the first of 100 sets of restrooms being updated. Among a wide variety of nice amenities, MSP’s upgraded loos feature a waiting area with flight information, emergency devices, and curated art display cases.

And Arkansas’ Fort Smith Regional Airport (FSM) landed the award in 2005, That loo got high marks for cleanliness and for its dried flower arrangements and automated toilets and sinks.

Airport restrooms in the running for top toilet prize

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As travelers, we are all too familiar with the search for a clean public restroom. We also know the delight of entering a public bathroom that is not just clean but blessed with quirk and charm.

Now, with the COVID-19 pandemic in full swing, clean and super-sanitized public restrooms are even more important.

So, we are delighted to see restrooms at both Dallas Fort Worth International Airport and the Jamacia Station on JFK International Airport’s AirTrain people mover line are finalists in the 2020 America’s Best Restroom contest. 

Anyone can vote for the winning throne through October 19. The top toilets get a seat in America’s Best Restroom Hall of Fame and restroom cleaning services worth more than $2500 from contest sponsor Cintas.

Here are the finalists:

Dallas Fort Worth International Airport

All gate-side restrooms at DFW Airport are now super ‘smart’.

The bathrooms have touch-free technology and the Tooshlights feature we’ve been raving about that uses red and green lights to indicate which stalls are open.

Digital signage outside each restroom lets passengers know how many stalls are open.

JFK’s AirTrain Jamaica Station – New York, NY

The new restrooms for the Jamaica Station stop on the AirTrain people mover at John F. Kennedy International Airport are nearly three times as large as the previous restrooms. As a nice bonus, the stalls are wide enough to accommodate luggage.

Bancroft Park – Colorado Springs, Colorado

The Bancroft Park restrooms have green, red and yellow lights to show availability. Soap, water, toilet paper, and a dryer are all touchless. Better yet, the restrooms self-clean after every 30 uses and an app lets the maintenance crew know when toilet paper or other supplies are running low.

Gaslight Bar & Grill – Cincinnati, OH

The Gaslight Bar & Grill in Cincinnati, OH is in a building that once served as a branch library. The restrooms have marble tile walls and gold wallpaper as well as touchless faucets and trash cans.

Greeley Square Park – New York, New York

The kiosk-like restroom at Greeley Square Park in NY is decorated with historic photographs and has classical music, rotating seat covers, a full-time attendant, Italian tile, fresh flowers, and an HVAC system for seasonal climate control.

Kimpton Muse Hotel – New York, New York

The Kimpton Muse Hotel restrooms invite guests and diners at the adjacent Muse Bar to pick a stall according to their personality or mood. There are six “sin-inspired” unisex stalls, each with a different theme and design: Glam, Vain, Rebel, Passion, Macho, and Envy.

Portland Japanese Garden – Portland, Oregon

All materials in the restroom at the Portland Japanese Garden – from the texture of the tiles to the design of the fixtures – are chosen for their standalone beauty, as well as functional works of art.

Scottsdale Center for the Performing Arts – Scottsdale, Arizona

Standing ovation? These sleek and modern lavs have terrazzo flooring, glass-tiled walls, and plenty of spacious, stainless-steel stalls.

The lighting system can also be programmed for holidays, special events and specific audiences.

Swift’s Attic – Austin, Texas

Swift’s Attic restaurant in Austin has Gothic-style restrooms with floral-patterned sinks, antique light fixtures, and gold and black striped wallpaper.

The Guild Hotel – San Diego, CA

The Guild Hotel opened in 2019 in a century-old building built as a YMCA. Today the restrooms off the lobby have beautiful marble sinks with striking lighting, tiling and mirrors.

Is it time for Boeing’s UV-powered self-cleaning airplane lavatory?

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Courtesy Boeing

The possibility of using ultraviolet light to kill the COVID-19 virus has been in the news.

As are the different types of UV light: UVA, UVB and UVC.

And that reminded of us the prototype self-cleaning airplane lavatory the Boeing Company announced back in 2016 that seems very promising.

As described, the self-cleaning lavatory uses a concentrated ultraviolet light (far ultraviolet C) to disinfect all surfaces of an airplane bathroom after each use.

The cleaning of the toilet seat, the sink and the countertops would be completed in just three seconds, safely, while the lavatory was unoccupied.

The system would even lift and close the toilet seat automatically, to ensure that all surfaces are exposed to the light during the cleaning cycle.

Other features of the proposed self-cleaning lavatory include hands-free faucets, soap dispensers, trash flaps, toilet lids and seat and hand dryers, some of which already exist on many airplanes.

At the time, we loved the idea because airplane lavatories are often so icky and unappealing and so generally germy.

But now that COVID-19 is here and presenting such a horrifying health risk, we like to see the self-cleaning lavatory installed on all airplanes. Wouldn’t you?

Atlanta Int’l Airport testing restroom stop/go lights

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Los Angeles Internationl Airport has some ‘smart’ restrooms, now Atlanta Hartsfield-Jackson International (ATL) has some too.

As part of its $6 billion modernization program, ATL is testing technology to improve the restroom ‘experience’.

Two pairs of restrooms (at Delta’s Gates B18 & B23), now feature  Tooshlights – a system that works like modern parking lots to light red or green lights (in use/empty) over stalls – and Infax, a system that tracks restroom usage so janitorial staff knows when the space needs to be cleaned.

Anyone who has ever waited on line in an airport restroom waiting for an empty stall – and anyone who has been in a stall and had someone rattle the door to see if it’s open – will appreaciate the red light/green light system, especially when rushing between flights.

 

Travel Tidbits from Denver and Los Angeles airports

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Ending the week with some travel tidbits from airports for you.

Were you hoping that Norbert the Turtle really was joining the pet therapy program at Denver International Airport? That turned out to be an April Fool’s Day joke, but DEN did add their 101st member to their team.

Not a joke was the announcement that Los Angeles International Airport had installed Tooshlights in one set of bathrooms in the American Airlines Terminal 4 to guide lav users – via overhead red and green lights – to stalls that are open.

LAX also announced that $4.9 billion contract had been approved by the Los World Airports (LAWA) Board of Airport Commissioners (BOAC) to design, build, finance, operate and maintain the Automated People Mover (APM) system at the airport.

The system promises driverless trains that will arrive at every station every two minutes, and light-filled stations with escalators, elevators, and moving walkways. Bonus amenities include a viewing platform of the iconic Theme Building.

When will we be able to take the train to LAX? Sometime in 2023.

Passenger-friendly innovations in skies now – and on the horizon

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(Airbus_A320 Family Airspace interior. Courtesy Airbus)

For CNBC this week, I put together some of the most passenger-friendly, or unusual, finalists vying for this year’s Crystal Cabin Awards, which are set to be announced April 10 and often described as “the Oscars of the aviation industry.”

One of the more unusual and intriuging ideas on the list is something called a ‘Durinal,’ by Zodia Aerospace.

 

 

You know how it is: after meals and just before landing, bathroom lines get long and the lav-to-passenger ratio in the economy cabin on airplanes just seems wrong. Worse, when lavs get busy, there’s that wet floor issue that comes courtesy of the male ‘splash zone.’

The Durinal is designed to solve both problems by replacing one regular lavatory with two urinals. Durinal creator Zodiac Aerospace says installing the toilets on planes can improve lavatory “cycle time” and cut down on male use of the conventional toilets, “Thus leaving them more hygienic for the ladies.”

 

 

 

On flights that aren’t full, Zodiac Aerospace’s new Eco Zlounge concept makes it possible for passengers to stretch out with a mechanism that allows the cushion part of the seat in front of a passenger to fold down, creating more leg room.

No doubt the extra space will come with an extra cost, but on long flights passengers may be willing to pay that cost.

See more finalists in my CNBC story, here.

Airports add pet potties & play areas; dump pay phones, banks

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Modern-day airports no longer concentrate solely on being gateways to help passengers get from here to there.

That’s still their key role, of course. But today the focus is also on making the airport experience efficient and enjoyable for travelers – and profitable for the airports – through an ever-improving mix of dining and shopping options and an evolving mix of amenities.

“Whether engaging with passengers through an animal therapy program to instill a sense of calm in a busy terminal or providing ample electrical charging stations for mobile devices, airports are committed to not only meeting passengers’ expectations but exceeding them.” said Kevin Burke, president and CEO of Airports Council International – North America.

A recent survey by the airport membership organization identified the top 10 airport amenities in North America, the top amenities airports are adding and several amenities many airports say they will likely be eliminating in the next few years.

According to ACI-NA’s Passenger Amenities Survey, the top 10 most commonly offered airport amenities and services are:

  1. ATM Services
  2. Gift Shops / News Stands
  3. Airport Websites
  4. Electrical Charging Stations
  5. Restaurants and Bars
  6. Lost and Found
  7. Parking / Taxi and Limousine Services
  8. Free Wi-Fi
  9. Pre-Security Pet Relief Facilities
  10. Food and Beverage Vending Machines

No surprises there, but among the amenities on the rise are some designed to make traveling with kids – and pets – a bit easier:

  1. Nursing mothers’ rooms and pods
  2. Post-security pet relief facilities
  3. Children’s play areas
  4. Airfield observation areas
  5. Adult changing and washroom facilities.

In part to make way for these new amenities, airports say that over the next three to five years they’ll be phasing out and, in some cases, eliminating a few other amenities.

So get ready to say goodbye to smoking rooms, payphones and bank branches at airports.

ATMs are plentiful at many airports, but staffed bank branches are already quite rare.

One holdout is Minneapolis-St. Paul International Airport, where there is a branch of Wings Financial.

“The local bank has a built-in customer base, as they began as a credit union for airline and airport employees,” said airport spokeswoman Melissa Scovronski, “So we don’t expect to eliminate that service.”

Smoking lounges still exist at just a handful of major U.S. airports, including Washington Dulles International Airport and Hartsfield-Jackson Atlanta International Airport, but in 2016, Salt Lake City International Airport closed all its smoking rooms and by the end 2018 the last remaining smoking lounge at Denver International Airport will end its contract.

And those once ubiquitous banks of pay phones at airports are being replaced with charging stations or making way for other services.

Seattle-Tacoma International Airport removed the last of its payphones in 2016.

With the rise of cell phones, “Folks simply don’t use pay phones,” said SEA spokesman Brian DeRoy, “And there are hardly any companies now that want to have the financial burden of taking on a pay phone contract for a very limited number of users.”

Austin-Bergstrom International Airport has also ditched all its payphones, but provides a courtesy phone for free local calls next to the information desk on the baggage claim level.

“Our information desk staff can also make calls for passengers when needed, such as when cell phones batteries are dead,” said AUS spokesman Derick Hackett.

The number of payphones is being steadily reduced, but not yet eliminated, at airports in Dallas/Fort Worth, Minneapolis and Chicago, where there are now 503 payphones at O’Hare International (down from 650 five years ago) and 174 payphones at Midway International (down from 180).

“The payphones taken off line were removed because of low usage, requests from the airlines due to construction in their gate areas and repurposing of space for revenue producing ventures,” said Gregg Cunningham of the Chicago Department of Aviation, but some will remain “because they are still a necessary means of communication for some customers.”

At Reno-Tahoe International Airport, free local or toll free calls can be made from any courtesy phone in the airport.

“In 2008, AT&T ended their payphone contract at the airport, at same time they pulled out of shopping malls and other public buildings due to decreases in revenue,” said RNO airport spokeswoman Heidi Jared, “But the airport authority knew an option was needed to fill that void since not all travelers have a cell phone.”

And, totally bucking the no-payphone trend, thanks to a deal dating back to 2012, Denver International Airport still has about 200 payphones in the terminal and on the concourses that provide unlimited free national domestic calls and international calls that are free for the first 10 minutes.

(A slightly different of this story about airport amenities appeared on CNBC)