Air Travel

Greetings from: Miami International AIrport

It’s been a while since I’ve had a few hours to spend at Miami International Airport (MIA) and – after an all night flight from Santiago, a quick cortado at MIA’s Cafe Versailles and a breakfast of sushi – (how international!) I’m ready to explore.

Here are a few snaps from my first half hour here:

It was a thrill to see the two Carybé murals – rescued from New York’s JFK airport here in their new home. Here’s one of them. Read more about their history and restoration here.

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Many of the shops and restaurants have been updated since I was last here and I was worried that some old standbys, such as the chocolate alligators – would have been delegated to silly souvenirs of the past.

Not so! The Chocogators are still here. AS well as Flamingo and Frog ‘droppings.’

MIA CHOCOGATOR

Travel tidbits: JetBlue travel waiver & a contest

I’m racing to finish my book about things museums don’t show you, so just two quick travel tidbits for you today:

There’s still a lot of fall-out from Hurricane Sandy in the Northeast, including the fact that many schools are canceling or moving their mid-winter break times because schools were closed during the storm. That’s messing up plans many families have made for mid-February vacations.

To help out, JetBlue is waiving change fees for travel to or from New York airports (JFK, LaGuardia, Newark, Newburgh, White Plains) on Thursday, Feb. 14 through February 25, 2013, (although passengers are still responsible for any difference in airfares.

(Please let me know if you discover other airlines doing the same.)

And, in addition to some special events and in-store sales, the Philadelphia Marketplace Food & Shops at Philadelphia Airport is running a Facebook Friday contest . Answer some trivia questions to be entered in a contest for fun prizes.

Flight schedules reviving; relief efforts rewarded

The Port Authority of New York & New Jersey tweeted this photo of Teterboro Airport and said while water is receding, “in this photo, you can see debris, and even fish, on the taxiway.”

In the New York area, JFK, Newark-Liberty and LaGuardia airports are all expected to be open on Thursday morning, although on reduced schedules, and passengers “displaced” by Sandy throughout the country – and the world – are slowly making their way to their destinations – or giving up altogether and making plans for another time. Buses in New York seem be running, Northeast train service is still suspended but, according to this Washington Post article, subway service may resume in New York City sometime on Thursday.

Meanwhile, United Airlines and American are offering bonus miles to those who donate to programs raising money to help those in need after the storm.

United Airlines Foundation is matching up to $50,000 of donations by United customers to the American Red Cross, Americares and Feeding America. The airline is also offering MileagePlus bonus award miles for cash donations of at least $50 to these organizations. MileagePlus members who give a minimum of $50 will receive 250 bonus miles; those who contribute $100 or more will receive 500 bonus miles. Find details about United’s Superstorm Sandy Relief efforts here. The airline has put aside 5 million bonus miles for this program.

American Airlines is also offering bonus miles for donations to storm relief efforts.
Through Nov. 30, 2012, AAdvantage members will earn 250 AAdvantage miles for a minimum donation of $50, or 500 AAdvantage miles for a donation of $100 or more to American Red Cross Disaster Relief. Find more information here.

Boston Logan International Airport is offering a parking fee rebate for customers delayed returning to Boston Logan as a result of Hurricane Sandy. The rebates will be made for the period of time that exceeds the customer’s original ticketed date of return.

And, whenever there’s a long delay at an airport, it’s always really helpful to have complimentary access to a wireless Internet signal so you can take care of business. Hartsfield-Jackson Atlanta International Airport, a major airport that still charges for Wi-Fi access, is now moving closer to offering free Wi-Fi access.  The day rate to access the Internet at ATL will drop to $4.95 on November 1, 2013 and be eliminated entirely by the fall of 2013.

 

Post-Sandy air travel & a Halloween treat

Dazed and definitely confused – airlines, airports and travelers are trying to pick up where they left off before super-storm Sandy blew through.

Although it will certainly take a while to deal with and accommodate the backlog of passengers whose travel was disrupted by thousands of flights canceled due to the storm, airlines are resuming their flight schedules where possible.

Re-opening the airports in the New York City area will help. The Port Authority of New York & New Jersey plans to re-open John F. Kennedy International Airport (JFK) and Newark Liberty International Airport on Wednesday morning, October 31 at 7:00 a.m. for limited service.  Rail service on AirTrain JFK and AirTrain Newark is suspended until further notice, however, and there’s no word  on when LaGuardia and Teterboro airports will reopen.

On the other side of the country, Los Angeles International Airport (LAX) has a Halloween activity planned for travelers on Wednesday: airport staff and volunteers “dressed in ghoulish outfits” will perform “a spirited and thrilling dance performance” and hand out Halloween treats at 10 a.m. in the ticket lobby of the Tom Bradley International Terminal (TBIT).

 

Bad day for Alaska Airlines

We all know how irritating it is when our the internet signal goes down in our home or office.

Magnify that feeling times a bazillion and you probably won’t be anywhere near what Alaska Airlines, Horizon Air and their customers across the country had to deal with when the the connection to the ticketing system was lost at around 7:30 a.m. PT on Monday morning due what turned out to be two severed fiber optic lines in the Sprint network.

Sprint provides the airlines with connectivity to SABRE, the system the carriers use for reservations, to check in passengers and to purchase tickets,” the airline explained.

It took a while to figure that out, but right away what that meant for travelers at more than 60 airports – especially Seattle-Tacoma International Airport, where about half the flights are on those airlines – was long lines, hours of waiting, flight delays, cancellation and more waiting as airline staff tried to figure out what they could get done by hand.

Here are some of the photos Sandy Ward, from the Future of Flight sent from her vantage point this morning at Sea-Tac airport:

Manual ticketing was the order of the day. Anyone remember the days when the airlines had little stickers that represented your seat assignments?

There was one upside of the Alaska Airlines internet outage: because no one could check in for their flights, there was a short line at the security checkpoint.

Alaska Airlines said its internet service was restored by early afternoon, but the damage had already been done: as of noon, Alaska and Horizon had already canceled 70 flights and disrupted the travel day of more than 6,000 passengers. And, the airline said, although more than 130 flights had departed by noon, some of those flights were up to four hours late.

It’s understandable that travelers are upset. Especially those who missed important connections, meetings and social events and those who stood around for hours without accurate information about what was going on.

Alaska Airlines says it’s going to try to make it up to them. On the Sprint Network Outage page on its website, the airline is offering to waive change fees for those with tickets for travel on October 8th and 9th. And in an apology to travelers, the airline is encouraging those whose plans were significantly disrupted to get in touch with the Customer Care Team where, we might assume, some reparations will be made.

Let’s hope thing get back to normal on Tuesday.

A few highlights from the APEX EXPO

I’m attending workshops and roving the booths at the exhibit hall during the APEX 2012 EXPO, a sprawling event dedicated to exploring and, hopefully improving the airline passenger experience. The exhibit hall is bulging with booths dedicated to movies and other forms of in-flight entertainment and the technology with which that entertainment is delivered.

Here’s a sampling of some of the things that have caught my eye.

Hungry?

Stathis Kefallonitis of branding.aero and Nikos Loukas of inflighfeed.com offered a tasting workshop that explored how flavors and certain brands of food can strengthen an airline’s image and a passenger’s in-flight experience. (Disclosure: I made a dinner of the samples I was supposed to be evaluating during the workshop.)

Need a place for your PED?

Lots of people are traveling with their own portable electronic devices these days and the folks at Smart Tray have a booth with a simple-yet-elegant tray table design that has a slot in it to hold up these devices.

Cramped much?

Much of the in-flight entertainment being flogged consists of Hollywood films. But there are also a fair number of other offerings, including educational programming and wellness instructional videos from the likes of Uplifted, a company from Perth, Australia. In addition to an in-flight workout video, this company has a new in-flight exercise pamphlet that attaches to an upright tray table so you can follow along with the printed exercise instructions.

$4,000 crystal-encrusted eye-masks for 5 lucky Virgin Atlantic passengers

You may sleep, but your neighbor may be kept awake by the sparkle.

Travelers hoping to avoid jet lag on a long-haul flight often don black eye masks in hopes of getting some shut-eye.

They may look bland, but they work.

But on Thursday, five lucky Virgin Atlantic passengers will be able to snooze in considerably better style wearing a limited-edition mask, decorated with $4,000 worth of Swarovski crystals.

The airline introduced new amenity kits for its economy, premium economy and first-class passengers on Sept. 1. To celebrate, it’s tucking five swanky Swarovski eye masks — each with more than 3,000 red, white and blue crystals — in the amenity kits handed out in the economy section of five flights. The crystals were all hand applied (10 hours per mask) by Saima Anwar, an artist who also creates crystal eyelashes for celebrities such as Katy Perry.

Thursday’s winners could include passengers on any of the airline’s flights to or from 11 cities in North America, including New York, Chicago, Boston and Los Angeles.

Five eyeshades have been created to mark the launch of new amenity kits which are now appearing on board all Virgin Atlantic flights.

“As the majority of our flights leave at night, arriving in London in the morning, we want to make sure our guests are well rested to begin their days, whether they be traveling for business or pleasure,” said Chris Rossi, senior vice president North America.

Virgin Atlantic has been sweet on Swarovski for a while. Since 2003, the airline’s first-class cabins have featured Swarovski crystals on the cabin walls. Curtains adorned with more than 1,000 Swarovski crystals were recently added to the revamped first-class section on the airline’s A330 aircraft.

While only five passengers will score the cool, crystal-encrusted eye-masks, the new, complimentary amenity kits are sure to be keepers. Each economy class kit contains one of the airline’s signature red eyeshades decorated with one of six sunglass designs, including one with heart-shaped frame and another in a shutter style.

The premium economy kits are charcoal gray pouches made from recycled plastic bottles. The pouches have silk linings and are designed to double as travel wallets.

Virgin Atlantic’s first-class passengers will be issued amenity kits made from the same recycled material, but their pouches will be big enough to be reused as holders for tablet devices or e-readers.

Why upgrade an amenity that many other airlines don’t even offer to travelers in the coach cabin? “To enhance the customer experience to travelers in any class by offering a number of on- and off-board amenities not found with other carriers,” said Rossi.

Or, as the airline states in a news release, because it’s “all part of Virgin Atlantic’s commitment to sustainability, and going green (and gorgeous!).”

(My story about Virgin Atlantic’s new amenity kits and the Swarovski crystal encrusted mask give-away first appeared on NBC News Travel)

Photos courtesy Virgin Atlantic.

Greetings from Hong Kong International Airport

I was one of the lucky invited media guests on the August 28, 2012 Cathay Pacific delivery flight of a new Boeing 777-300ER from the Boeing factory to Hong Kong International Airport. (Here’s a link to a secret about the airplane that airline chief executive John Slosar pointed out during the trip.)

The 12 hour flight started off with a fun event that included a chance for many guests (not me, though) to get their pictures taken with one of the engines on the plane.

This group of specially chosen crew members was as excited as the invited guests to be on the delivery flight of Cathay Pacific’s newest Boeing 777-300ER plane going from the Boeing factory to Hong Kong on Tuesday, August 28, 2012.

I’ve got two days to spend in Hong Kong before heading home. Geeky, I know, but I spent one of those days touring the public side of Hong Kong International Airport and visiting Cathay City, the Cathay Pacific headquarters located near the airport.
My tour guide at Cathay City was Agnes Yeung, who was kind enough to take me through the small, on-site Cathay Pacific History Museum, which can be visited by school groups and other invited guests but is, unfortunately, not open to the general public.

The Cathay Pacific Museum at Cathy City includes a display documenting the changes in the airline’s flight attendant uniforms

The Cathay Pacific museum entrance is set up to look like the former Hong Kong airport, known as Kai Tak, which was located right in the city and was replace with a new airport in 1998.

I didn’t get a chance to visit the Headland Hotel, a 501 room property right near the airport reserved exclusively for airline crew members and other Cathay Pacific personnel. Yeung said the hotel is usually booked at “more than 100% capacity,” and I thought for a moment there was a breakdown in translation. But she explained that because crew members are arriving from and leaving for flights at all hours of the day and night, and because many crew members are only there to rest for a short time, the hotel can indeed be operated at more than 100% capacity.

Next up: some of the amenities at Hong Kong International Airport, including a visit to the “Dream Come True” center, where kids test out what it’s like to work as a pilot, a flight attendant, a surgeon, a police officer and several other jobs;  the real story of that much-talked about IMAX movie theater at the airport; and a look at some of the other activities available at Hong Kong International Airport.

4th of July – in airports

 

Billings Logan International Airport

StuckatTheAirport.com subscriber Katie Jackson got to spend the 4th of July holiday with her family in Montana. She didn’t send in any “Souvenir Sunday” snapshots, but she did send in a “my day in airports” report:

The first airport, LWT (Lewistown Municipal Airport, Montana) is my hometown airport and was the most entertaining. I think they have four seats in their airport & the process took so long that my grandpa who was dropping me off fell asleep in one.

As the only passenger for the morning (seriously—I was the only one on a 19-seater plane)  I had three security/TSA’s devoted to scanning my luggage and patting me down. …The fact that the head TSA had worked for my parents for twenty years didn’t get me past security with a cup of coffee. They are that strict!

I can’t complain about the person sitting next to me as there were none. Nor can I complain about being stuck in a middle or aisle seat as they were all window seats. I could hear the pilots joking about IFR (stands for “I Follow River/Road)—but they got me to Billings (BIL) safely so I can’t complain about that either.

The airport itself was nice although I think it’s a crime to sell things like HoneyBuns in vending machines. I ended the day in LGA—[New York’s LaGuardia Airport] but was not half as amused as I was starting it in LWT.

Thanks, Katie!

International flights will be full this summer

Taking an international flight this summer? You won’t be alone.

 

In its annual summer forecast, Airlines for America (A4A), the industry trade association for most U.S. airlines, noted that airline ticket prices are not keeping pace with the inflation rate and predicted full flights on international routes this summer.

“Customers are benefiting from record airline operational performance and greater access to the global economy while fares continue to trail the price of other services,” said A4A President and CEO Nicholas E. Calio.

In its forecast, A4A predicted that from June through August, U.S. airlines will carry an average of 2.24 million travelers globally every day.

“Of the 206.2 million total passengers expected to travel on U.S. airlines this summer, 26.8 million will be traveling on international flights. This estimate surpasses last summer’s record of 26.3 million passengers flown on international flights. Domestically, 179.4 million passengers are expected to fly this summer, comparable to summer 2011.”

Wherever you go, you’ll have to eat.  And the folks at Hotels.com were nice enough to put together this infographic showing the price of a club sandwich around the world.