Southwest Airlines Nightmare Continues

Early Wednesday morning, Flightaware.com was showing almost 2500 Southwest Airlines flights canceled. That leaves thousands of passengers still stuck at airports around the country.

All other domestic airlines now have their schedules back on track since the last weekend’s bad weather. But not Southwest. The airline continues to suffer from staffing problems, software and technology failures, and other challenges.

Southwest Airlines CEO Bob Jordan offered apologies. ( See below). And the airline is offering to cover the costs of hotels, car rentals, and tickets on other airlines in an effort to help out inconvenienced passengers.

If your plans have been ruined, here’s a link to begin filing for that reimbursement. Also be sure to check your credit card for any travel delay benefits it may offer.

The Department of Transportation has vowed to investigate.

But that isn’t really doing much right now to fix the problems and headaches this meltdown has caused. Nor will it make up for ruined holidays and family gatherings, and missed meetings, weddings, funerals, and other important events people were trying to get to.

Not only are Southwest Airlines passengers still stuck at airports all over the country, baggage is pilling up in bag claims. And many people won’t get flights home until after January 1.

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