ground stop

Delta outage: cancellations & waivers

Hassles on the agenda today for Delta Air Lines and its passengers as a result of a Sunday night systems outage that caused a ground stoppage  and the cancellation or delay of about 170 flights.

The airline is reporting that most of its flights are operating – but that about 110 flights have been canceled for today.

So far.

Delta CEO Ed Bastian has issued an apology to customers, saying “This type of disruption is not acceptable to the Delta family, which prides itself on reliability and customer service. ”

The airline has also issued a change fee waiver for passengers scheduled to fly on Delta today, with rebooking possible through February 3.

Does this sound familiar? A systems outage back in August caused Delta to have to cancel about 2000 flights over several days.