aviation

Colorado sights seen from space at Denver Int’l Airport

DEN SATELLITE IMAGE 1

Irrigation crop circles and some of the other images in a new exhibit at Denver International Airport may look familiar to window-seat fliers – but these images of iconic Colorado locations are all taken by satellites.

DEN SATELLITE IMAGE 2

“The Centennial State from Space”, produced by Westminster, Colo.-based DigitalGlobe and on loan from the Wings Over the Rockies Air & Space Museum, includes high-resolution satellite images taken from five different satellites positioned more than 400 miles above the Earth.

DEN SATELLITE IMAGE 3

Look for Coors Field, the Air Force Academy, agricultural fields in Monte Vista and more at Y-Juncture Gallery, located just past the A-bridge security checkpoint along the pedestrian walkway. The gallery will be in place through September.

(All photos courtesy Denver International Airport)

Best airlines – rated.

Courtesy SFO Museum

Courtesy SFO Museum

Virgin America had a big day yesterday: it not only was named the best airline in the U.S. in the annual Airline Quality Rating study, but it was announced the airline was bought by Alaska Airlines – the airline the study named the fifth best.

Here are this year’s Airline Quality Rating rankings for 2015, with the 2014 ranking in parentheses:

Virgin America (1)
JetBlue (4)
Delta (3)
Hawaiian (2)
Alaska (5)
Southwest (6)
SkyWest (10)
United (9)
ExpressJet (11)
American (7)
Frontier (8)
Envoy Air (12)
Spirit (new to rating in 2015)

The annual Airline Quality Rating is a highly regarded study that compares metrics for everything from on-time performance to customer complaints and is a joint venture between Embry-Riddle Aeronautical University and DWichita State University.

The report concludes that overall, the airline industry collectively improved in three of the four core elements traced by the AQR study: on-time performance, rate of involuntary denied boardings, and the rate of mishandled baggage.

But the rate of customer complaints increased to its highest level in 15 years, per passenger served.

Other tidbits from the report:

On-time performance: Hawaiian Airlines had the best on-time performance (88.4 percent) for 2015, and Spirit had the worst (69.0 percent).

Involuntary denied boardings: Least (best): JetBlue and Hawaiian, with a rate of 0.02 and 0.03 per 10,000 passengers, respectively. Envoy (2.35), ExpressJet (1.86) and SkyWest (1.78) had the highest involuntary denied boarding rates per 10,000 passengers.

Baggage handling: Virgin America had the best baggage handling rate (0.84 mishandled bags per 1,000 passengers) of all airlines, and Envoy Air had the worst baggage handling rate (8.52 mishandled bags per 1,000 passengers).

Consumer complaints: Alaska had the lowest consumer complaint rate (0.50 per 100,000 passengers) of all airlines. Spirit had the highest consumer complaint rate (11.73 per 100,000 passengers).

See the full report here.

The tech connected flight attendant

MuseumofFlightfashions

Don’t be alarmed if the cabin attendants on your next flight seem to be spending a lot of time looking at their personal electronic devices.

They’re not checking Facebook, watching the latest cute cat video on YouTube or posting to Instagram or Twitter about the antics of the jerk in Row 12.

More likely they’re using their airline-issued digital devices to determine which passengers will have tight – or impossible – connections, who’s having a birthday and who is entitled to a complimentary drink.

In the same way mobile technology has lightened the loads of pilots by replacing pounds of paper charts and manuals with programmed iPads, apps on mobile devices that can conduct sales and access passenger information are changing the way flight attendants work in and out of the cabin – and helping airlines improve their bottom line.

Read more about how new tech devices for flight attendants are helping to upgrade passenger services in a story I wrote for Fortune.

Souvenir Sunday: Airport Tower gifts

It’s Souvenir Sunday – a day we look at some of the fun, inexpensive things you can get at airports or, today, aviation museums.

Through November, 2016, the Smithsonian Air & Space Museum is hosting an impressive exhibition of photographs by Carolyn Russo exploring the Art of the Airport Tower.

Reagan National Airport , photo by Carolyn Russo

Reagan National Airport tower, photo by Carolyn Russo

StuckatTheAirport.com reader Robert Little went to see the exhibition and enjoyed it so much he went home with some Art of the Airport Tower souvenirs – and sent along these photos for Souvenir Sunday.

(As a thank-you for participating in Souvenir Sunday, I’m sending Robert a collectible airplane model. Don’t tell him.)

Art of the airport tower souvenirs 2

Airport Tower souvenirs

There’s a nice sampling of Russo’s photos accompanying this interview I did with her for NBC online, but I’m sure seeing the images in person are far better. And, if you’re a fan of great photography and/or aviation (or know someone who is), I’d encourage you to buy the Art of the Airport Tower book.

Airport control towers as art

LaGuardia Airport

I had the great pleasure of speaking with photographer Carolyn Russo about her book Art of the Airport Tower and the companion exhibition at the Smithsonian Air & Space Museum for this story on NBC News.

The book is now on my holiday wish list and I’m planning a trip to Washington, D.C. so I can see the images on display. See you there.. .

A chance glance out the window as her flight landed at New York’s LaGuardia airport in 2006 led photographer Carolyn Russo to discover beauty in an unusual place – the port-holed façade of the control tower. And it ultimately led to a new exhibit at the Smithsonian’s Air & Space Museum in Washington, D.C., and a companion book celebrating airport control towers worldwide.

“(I) saw that tower and thought, ‘Oh my god, this thing is gorgeous!” It really did look like Swiss Cheese,” said Carolyn Russo, a staff photographer and museum specialist at the Air & Space Museum.

Russo went on to photograph the LaGuardia tower, along with 84 other historical and contemporary towers in 23 countries. And she came to see the structures as “unsung heroes … non-judgmental cultural greeters” and important city landmarks.

“I want people to have a greater appreciation for an artifact in the airport landscape that is too big to put in a museum collection,” said Russo.

Reagan National Airport

Reagan National Airport

The tower at Los Angeles International Airport is one of Russo’s favorites, “because it was built specifically to be an iconic landmark that people notice.” She also delights in a tower in Abu Dhabi created to look like a crescent and, to her, a flowing robe, and the tower at Kuala Lumpur airport intended to look like a tree to blend in with the “airport in a forest” design.

LAX control tower

LAX control tower

Stockholm Arlanda Airport

Stockholm Arlanda Airport

At the Stockholm-Arlanda Airport, the control tower designer put two cab-like pieces at the top meant to symbolize two ravens from Norse mythology.

“That’s also the only tower I know of where you can pay a fee and get married at the top,” says Russo. “That doesn’t happen where the controllers sit, but you get champagne, chocolate-covered strawberries and this amazing view.”

To find the perfect spot to take a control tower’s portrait, Russo worked with the Federal Aviation Administration, with airport authorities, governments and air traffic control agencies around the world.

Photos of some contemporary towers don’t look like towers at all, due to the unusual angle Russo chose, but for many historical towers, “I photographed them objectively and tried to make them timepieces left behind from another aviation era,” said Russo.

Most images are in black and white. But when photographing the Ford Island Field Control Tower, a National Historic Landmark at Pearl Harbor in Hawaii, a rainbow came out during the photo shoot, so Russo left the color in.

Russo_ Hawaii

And while Russo made sure to photograph some of the oldest airport control towers, including some now demolished or about to be, she also includes two brand new ones in Sweden that are managed by remote control.

“These are metal structures that have cameras, sound sensors and other equipment that allow the controllers to be 100s of miles away in an office with 360-degrees of LCD screens,” said Russo. “The towers aren’t beautiful, but I include them to tell the story of possibly one of the directions we will be moving with some airport traffic control.”

The exhibition “Art of the Airport Tower” opens Wednesday at the Smithsonian National Air and Space Museum in Washington, D.C., and runs through November 2016. It includes more than 50 of the 100 airport control tower images in Russo’s book of the same name.

Bye-Bye Spruce Goose?

Spruce Goose from outside

If you want to get an up close look at the Howard Hughes’ Spruce Goose – or play for a day in a water park built with a Boeing 747 on the roof – now might be a good time to make those plans.

The Evergreen Aviation & Space Museum – and Wings and Wave Water Park – may be sold on November 30 in a foreclosure auction in Oregon.

Spruce Goose and others inside the museum

The museum is hoping to delay the sale and has posted this notice on its website:

“We have been notified that our landlord, the Michael King Smith Education Foundation, has received a writ of execution on the sale of both the Space Museum and Wings & Waves Waterpark. The Foundation is a separate entity that owns buildings on the Museum Campus including the Space building, chapel and the Evergreen Wings & Waves Waterpark.

The Evergreen Aviation & Space Museum is an independent non-profit organization. Museum Management is actively working on solutions to address this situation with the landlord. Visitor count at both the Museum and Waterpark is strong, and the Museum is profitable. We will continue to operate as usual and look forward to welcoming our guests.”

(Photos courtesy of the museum)

Exhibit celebrates history of Phoenix Sky Harbor Airport

Copperclad Airways – 1935, North Terminal hangar and tower with Copperclad Airways planes.

Copperclad Airways – 1935, North Terminal hangar and tower with Copperclad Airways planes.

An new exhibition celebrating the history and growth of Phoenix Sky Harbor International Airport includes photographs and vintage airline amenities, including playing cards, china place settings, gourmet menus, grooming kits and other amenities.

PHX exhibit

Look for the exhibit in Terminal 4 (level 3) on the south side just west of the food court.

North Hangar – 1930s, North Terminal hangar and tower

North Hangar – 1930s, North Terminal hangar and tower

Lufthansa “then & now” photo exhibit at Munich Airport

Lufthansa then and now flight attendants

Lufthansa has put together an exhibition of ‘then and now’ photos bundled under the title “Service is our tradition” and on view in Terminal 2 at Munich Airport until the end of August.

The images show the development of Lufthansa from 1955 to today and show historical images of the cabin, the cockpit and aircraft juxtaposed with similarly posed scenes from today.

Here are few samples:

Lufthansa then and now flight attendants with kids

Lufthansa then and now flight attendant with drinks

Not going to Munich Airport anytime soon? You can see all the photos from the exhibition here.

Note left on plane suggests cockpit is “no place for a woman.”

westjet note

With International Women’s Day (March 8) around the corner comes a reminder – written on an airplane cocktail napkin – that the struggle for women’s equality continues.

“The cockpit of an airliner is no place for a woman,” began a note scrawled on a napkin and left behind by a passenger on a recent WestJet flight from Calgary to Victoria, B.C.

“Were (sic) short mothers, not pilots” continued the note, in which a passenger who signed his named as David also referenced a bible verse and said he wished the airline would tell him when “a fair lady is at the helm” so he can be sure to “book another flight.”

The plane’s pilot, Carey Steacy, shared the note on her Facebook page with a response that said in part, “…I have heard many comments from people throughout my 17 year career as a pilot. Most of them positive….. You were more than welcome to deplane when you heard I was a “fair lady.” You have that right…”

Steacy’s Facebook post has since been removed, but many news outlets and individuals have re-posted the note.

“My first reaction was shock, Steacy told CTV Vancouver, “I have to think that that’s very much not a common feeling among the general public.”

Canadian carrier WestJet currently has 1,111 male pilots and 58 female pilots. Its subsidiary regional airline, WestJet Encore, has 87 male and 10 female pilots.

“We are enormously proud of the professionalism, skills and expertise of our pilots, and we find this note very disappointing,” the airline said in a statement.

Women in the aviation industry have rallied behind Steacy and commended her for responding to the sexist note with dignity and class.

“Some might say the crude note did not deserve a response, but it is important to do so,” said Barbara Williams, Interim Executive Director at the International Women’s Air and Space Museum in Cleveland, Ohio. If only “to remind us all that women continue to achieve and play an important part in the aviation world’s history.”

“Most women pilots would just say that the airplane does not know whether or not the pilot is a woman, so it does not behave any differently,” said Martha Phillips, president of The Ninety-Nines, the International Organization of Women Pilots.

New worries over fate of the Spruce Goose

Spruce Goose from outside

Spruce Goose as seen from outside the museum – Courtesy Evergreen Aviation & Space Museum

 

In McMinnville, Ore., the financial troubles of a private aviation services company are causing big headaches for the museum that is home to Howard Hughes’ H-4 Hercules, the flying boat better known as the Spruce Goose.

On Dec. 31, Evergreen International Airlines, a subsidiary of troubled Evergreen International Aviation, filed a petition for Chapter 7 bankruptcy. The possible demise of the cargo carrier has tourists, aviation buffs and many in the museum world concerned about the fate of the affiliated Evergreen Air & Space Museum.

In Oregon’s wine country, about 40 miles southwest of Portland, the museum welcomes about 150,000 visitors a year. The collection includes everything from a Lockheed SR-71 Blackbird to a Boeing B-17 Flying Fortress.

But the centerpiece of the collection is undoubtedly the original Spruce Goose.

Built primarily of lightweight birch because of World War II restrictions on metals, the airplane has the world’s largest wingspan (320 feet) and made its only flight—of less than a mile—on Nov. 2, 1947, with Hughes himself at the controls. It then was put in storage.

During the 1980s, the craft was displayed under a dome in Long Beach, Calif., next to the Queen Mary cruise ship. Disney briefly managed that money-losing complex. In the early 1990s, however, the Spruce Goose was shipped to Oregon in pieces and reassembled inside a new building at the Evergreen Aviation & Space Museum.

Although an Oregon Department of Justice investigation is underway into possible inappropriate commingling of company and museum funds, officials at the museum have issued statements reassuring the public that the artifacts, especially the Spruce Goose, are safe; that the museum is an independent, financially stable nonprofit; and that, with its adjacent aviation-themed water park, it remains open for business.

Still, “there has been some confusion,” said Judiaann Woo, director of global communication at Travel Oregon.

“People just hear a bit of the story and think, ‘Oh, that’s closed. Let’s go somewhere else,’ ” she said. “But this is a major attraction that people from all over the world come to see, so we want to make sure the public knows it’s still there.”

Others in the aviation and museum world feel the same way.

Spruce Goose and others inside the museum

Spruce Goose inside the Evergreen Aviation & Space Museum. Photo courtesy of the museum.

 

“This is the museum that stepped up to save the Spruce Goose at a time when one of the possibilities was for it to be cut up and pieces of it sent all over the world,” said James Kidrick, president and CEO of the San Diego Air & Space Museum.

He considers a visit to the Spruce Goose to be “one of those boxes you’d want to check off if you have an interest in science, space, aviation and things that made this nation great,” he said. He hopes the museum does not suffer too much negative fallout from the financial woes of Evergreen International Aviation.

If it does, it won’t be the first—or the last—museum to stumble.

“We do hear of museums having difficulty, and many small museums have closed throughout the years,” said Ford Bell, president of the American Alliance of Museums. “But rarely is it one with a major collection like the one in McMinnville.”

But it does happen. In December, financial problems forced the Higgins Armory Museum in Worcester, Mass., to close after 83 years of operation. It housed one of the world’s important collections of arms and armor.

Most of its treasures are being transferred to the Worcester Art Museum and will remain accessible to the public, but “the concern we have when a museum is in financial trouble is for the collection,” Bell said. “We don’t want collections to disappear and become inaccessible to the public.”

And most communities don’t want a local museum to close its doors.

“Museums are tremendously important economic engines for their communities,” Bell said. “So in the case of the Evergreen Aviation & Space Museum in Oregon, I would encourage people to go visit it now and hope that they figure out a way to make sure it remains viable.”

(My story about the Evergreen Aviation & Space Museum first appeared on CNBC Road Warrior)