Airports in the U.S. and abroad are preparing to celebrate St. Patrick’s Day, March 17.
Big thanks to @thepraties for bringing the Irish spirit to LAX and performing for our travelers as part of the #LAXPresents Winter & Spring 2025 season! You’ve definitely helped us get into the festive mood! 🍀🎶 pic.twitter.com/39m7r0w0Ab
We can’t wait to welcome tens of thousands of tourists to Ireland over the coming day and a true Céad Míle Fáilte awaits with our buildings – both inside and out – lit up in green, white and orange!
And check out this special livery coming to JetBlue
In February, JetBlue invited customers to vote on which of three special livery designs created by Puerto Rican artists will be painted on a JetBlue Airbus A320 to honor Puerto Rico’s rich culture.
The winner is the design created by Juan Gutierrez, better known as The Stencil Network.
The design embodies the spirit of Puerto Rico and features the proud jíbaro (Puerto Rican farm worker) on the tail and images of Puerto Rico’s fruits and flora on the body. On the plane’s belly is the phrase “Yo Soy Boricua” (I am Puerto Rican).
Look for this colorful plane to be flying this summer.
Here at StuckatTheAirport.com, we often say that the best airport is the one that serves as the gateway to where you want to go.
But there are many ways – and many organizations – that evaluate airports using other measurements.
And that’s just fine.
Airports Council International (ACI) World is one of those organizations. And, in partnership with travel technology company Amadeus, ACI just announced the winners of the 2024 ASQ Airport Experience Awards, which are determined by passenger surveys.
Here are some of the North American airports that got some of the top honors. You’ll notice some patterns. An airport that gets it right in one category is likely to get it right in others.
This award recognizes the top 5% of airports for their performance on the ease of going through the airport.
Gerald R. Ford International Airport (GRR) – Grand Rapids, Michigan
Greenville-Spartanburg International Airport (GSP) Greer, South Carolina
Portland International Jetport (PWM) Portland, Maine
Most enjoyable airports
This award recognizes the top 5% of airports for their offering, such as restaurants, shop and entertainment, and for the their efforts towards making the waiting time enjoyable and comfortable.
Gerald R. Ford International Airport (GREE) Grand Rapids, Michigan
Greenville-Spartanburg International Airport (GSP) Greer, South Carolina
Indianapolis International Airport (IND) Indianapolis, Indiana
Cleanest Airport
Gerald R. Ford International Airport
Greenville-Spartanburg International Airport
Indianapolis International Airport
Best Airports in the region
This honor is awarded to the top 20% of the airports with overall satisfaction.
Under 2 million passengers per year
St John’s International Airport (St John’s, Canada)
Victoria International Airport (Victoria, Canada)
2 to 5 million passengers per year
Gerald R. Ford International Airport
Greenville-Spartanburg International Airport
Portland International Jetport (Portland, United States of America)
5 to 15 million passengers per year
Cincinnati/Northern Kentucky International Airport
Indianapolis International Airport
Louis Armstrong New Orleans International Airport
Dallas Love Field Airport
Tampa International Airport
25 to 40 million passengers per year
LaGuardia Airport
Over 40 million passengers per year
Dallas Fort Worth International Airport
Hartsfield-Jackson Atlanta International Airport
Toronto Pearson International Airport
LaGuardia is @ACIWorld's Best Airport in its Class…AGAIN! @LGAairport's dramatic transformation from worst in 2018, to best in 2023 and 2024 (based on feedback from thousands of passengers!), proves it really is #AWholeNewLGA.
JetBlue opened its flagship Terminal 5 (T5) at John F. Kennedy International Airport (JFK) in 2008 with a bevy of cool amenities and lots of hip design features. The facilities expanded in 2014 and an outdoor deck with a pet relief area for dogs (the “Wooftop”) was introduced in 2015.
The facility now serves 165 JetBlue flights and more than 35,000 customers per day.
So it’s time for a makeover.
JetBlues newly announced plans include adding more than 40 new concessions along with new amenities, including art installations, a permanent art collection and a redesigned center concourse that will take inspiration from New York’s iconic parks, with greenery, park benches and concrete chess tables. There will also be a spot for pop-ups, interactive events and live performances.
The first new concessions are expected to open throughout 2025, with the terminal improvements completed by the end of 2026.
The new offerings and brands include local and national favorites, including Eataly, The Halal Guys, Shake Shack, Jacob’s Pickles, Tiki Chick, Serafina, Benetari’s, Gotham Burger, Birch Coffee, Nom Wah, Devoción, Mister Paradise, the Blind Barber, Leon’s Bagels, DiFara Pizza, Neir’s Tavern and more.
We can’t wait!!!
Private suites coming to MIA Airport
And it looks like the promised private luxury terminal at Miami International Airport is getting closer to reality. PS already operates at LAX and ATL, and the last we heard the MIA venue was supposed to open sometime in 2025.
Harry Reid International Airport (LAS) hosted a popcorn giveaway in honor of the Super Bowl.
We wish we were there…
It's almost time for the #SuperBowl 🏈, and LAS is poppin' — poppin' free popcorn 🍿 for our guests! We hosted a popcorn giveaway sprinkled with competition — passengers chose Chiefs- or Eagles-themed bags to show who they wanted in the big game. 🏆✨ Their prediction? 🦅 pic.twitter.com/SMAgBE86Un
— Harry Reid International Airport (@LASairport) February 6, 2025
Seattle-Tacoma International Airport (SEA) and San Francisco International Airport (SFO) are among the airports celebrating the Lunar New Year.
🐍Gung Hay Fat Choy!🐍
SFO Celebrates Lunar New Year in Terminal 2 Thursday and Friday with the West Coast Lion Dance Troupe! Thursday – 3:30 – 6:30 Friday – 3:00 – 4:30#SFOCelebrates @wcliondance pic.twitter.com/XiBNVLzIFw
— San Francisco International Airport (SFO) ✈️ (@flySFO) February 6, 2025
Los Angeles International Airport (LAX) is marking Black History Month by celebrating an intriguing piece of its public art collection. Mark Bradford’s hard-to-miss giant sculpture, Bell Tower, is in the Tom Bradley International Terminal Departure Hall.
As part of Black History Month, we are highlighting Mark Bradford’s monumental sculpture Bell Tower, located in Tom Bradley International Terminal’s Departures Hall. Learn more at https://t.co/FWFB2H3CSf. pic.twitter.com/22WlV9CQiS
And we were delighted to add our comments to – and learn from – this article about observation decks and outdoor patios to be found at airports.
“I love the idea of being able to go outside and be a part of what’s happening on the tarmac,” said Thom Filicia in 2013.So do many travelers. In the years since, American airports have begun, if not clamoring for, actively including consideration of outdoor airside spaces in a myriad of projects.
Winter weather is still wreaking havoc with air travel. As of 1 a.m. EST on Wednesday, flight tracking site FlightAware was showing more than 1,000 flight cancellations. Flight operations were scheduled to resume at the Houston Airports – IAH and HOU – but in other parts of the country, some airports were closed to air traffic due to storms.
The airfield and tower at CHS are currently closed, however our crews will be working overnight to clear the airfield.
Please continue to check with your airlines for the latest flight information. pic.twitter.com/ozgANlixWF
Everyone’s invited to PIE airport’s 2nd annual #NationalPieDay 🥧 celebration! Join us at Baggage Claim on 1/23 from 10am-12pm for a chance to win mini pies, giveaways & entertainment (while supplies last). And get your camera ready for our new, redesigned sand sculpture! pic.twitter.com/cIrJhhBhS7
— St. Pete-Clearwater International Airport (@iflypie) January 21, 2025
PHX Airport is kicking off its 90th anniversary with … culture
Today we kicked off our 90th anniversary celebration with the debut of the Culture Corner in Terminal 3. See the beauty and diversity of AZ through various cultural activities, performances and more!
Walla Walla, Washington (the town so nice they named it twice) is well known for its world-class wines and the Walla Walla Sweet Onion.
Although there are more than 120 wineries in the area and more than 750,000 annual visitors, there are just two flights daily in and out of Walla Walla Regional Airport (ALW), both to Seattle-Tacoma International Airport (SEA).
Still, the airport has some charming amenities.
There’s a large onion sculpture welcoming passengers waiting at the baggage carousel and a cafe operated by the Hidden Valley Bakery serving sandwiches, bagel dogs and a wide variety of fresh pastries.
The Stuck at the Airport team was in town for work, but we did do some wine tasting at one of the many downtown tasting rooms.
Mileage Plan members flying from 32 cities in Oregon, Washington, California and Idaho may check up to case of wine with no baggage fee. Some wineries also offer free tastings for visitors who show their boarding pass, which is a valuable bonus.
We purchased one bottle of wine from woman-owned Dama Wines and had it boxed up for travel.
At the airport, the gate agent said whether it is one bottle or a full case, it doesn’t matter. It is free to check it. So she added fragile stickers to our one-bottle box and handed us a bag claim ticket.
In Seattle, we waited a while for our box of wine to appear at the baggage carousel and got a bit nervous. But our box did eventually show up.
And now it was festooned with TSA stickers and a note letting us know that the agency’s officers had looked inside.
The Stuck at the Airport team, like Santa, keeps a list of airports that are very, very good.
And we’re happy to share our round-up of some of the best airport amenties we spotted in 2024.
If we missed your favorite, let us know!
Note: our first first appeared on the The Points Guy site in a slighty different format.
Surprise and delight events at IND’s Civic Plaza
While most airports have put key services and amenities behind security, Indianapolis International Airport (IND) maintains an active and inviting pre-security central hall called the Civic Plaza that has a 35-foot-high ceiling, a 5-story window wall and plenty of dining, shopping and art.
And they put it to clever use.
In January, when Indianapolis hosted NBA All-Star Weekend 2024, a full-size (94 by 50-foot) replica of an NBC basketball court made with vinyl adhesive appeared in the Civic Plaza. Free throws and pickup games were not allowed, but it was a big hit.
When Taylor Swift’s The Eras Tour came to town in November, the airport turned Civic Plaza into Swift City, complete with Girl Scouts making and handing out friendship bracelets, a 30-foot-tall image of Taylor Swift, live music, concert-themed menu and limited-time souvenirs.
And in December, Santa Claus did a practice run at IND, racing across the taxiway in a firetruck and entering Civic Plaza on an airport-themed carpet.
SFO’s Silent Disco
In keeping with its status as a “quiet” airport with minimal overhead announcements, San Francisco International Airport (SFO) introduced a silent disco in February appropriately dubbed the “San Fran-disco.”
For a month, passengers were invited to let their hair down and dance along to San Francisco-themed music using their own headphones in a specially decorated post-security area of Harvey Milk Terminal 1.
Out of this world rocks land at Portland International Jetport
In March, airports in and around the path of totality for the April 8th total solar eclipse were gearing up for an influx of passenger traffic.
Building on the excitement, Maine’s Portland International Jetport (PWM) debuted an exhibit of 18 meteorites. Titled Fly Me to the Moon, the exhibit includes meteorites on loan for 5 years from the Maine Mineral and Gem Museum’s world class meteorite collection. The specimens include the second largest piece of moon on Earth, pieces of Mars and an iconic Gibeon meteorite that looks a lot like Edvard Munch’s “The Scream.”
Airports get silly for April Fool’s Day
Many airports around the country lean into April Fool’s Day.
This year Dallas Fort Worth International Airport (DFW) shared a photo of a plane entirely covered in sticky notes.
We've heard of the sticky note office prank on April Fool's Day, but this just went too far… pic.twitter.com/qHTGoC0ROy
Reno-Tahoe International Airport (RNO) introduced Travel Tubes, a “human pneumatic tube system allowing you to pre-check in the Ticketing Hall and then whiz straight to the gate.”
From curb to gate in 30 seconds or less! RNO is the first airport in the universe to adopt Travel Tubes™, the new human pneumatic tube system, allowing you to pre-check in the Ticketing Hall and then whiz straight to the gate. Pre-register today: https://t.co/bGntGQjtPupic.twitter.com/s1YpoBUMPS
— Reno-Tahoe Int’l Airport (@RenoAirport) April 1, 2024
And Salt Lake City International Airport (SLC) teased the opening of an underground tunnel with a major art installation titled “River Tunnel” by claiming that the tunnel would be filled with water. “Disneyesque-type boats will replace moving walkways and paddles will be provided for passengers who want to row their own boats,” SLC claimed.
A River Runs Through It: The airport has announced it will make The River Tunnel art installation–opening Oct. 22, 2024–more authentic by filling the tunnel with water to provide transportation between concourses A and B. Disneyesque-type boats will replace moving walkways and… pic.twitter.com/Lj5D9hDsXp
— Salt Lake City Airport (@slcairport) April 1, 2024
More ways to visit airports without a ticket to fly
A growing list of airports offer gate pass programs that allow non-ticketed guests to go through the TSA security checkpoint to greet an arriving passenger, spend more time with a friend or family member or just hang out in the terminal enjoying the art, shops and restaurants. You can apply for a gate pass at airports in Seattle, New Orleans, Palm Springs, Philadelphia, Orlando and in a handful of other cities.
In July, Nashville International Airport (BNA) became the latest airport to come onboard with its version of the gate pass program. The BNA Passport gives non-ticketed passengers the opportunity to enjoy the airport’s robust offering of live music on multiple stages and its ‘drinks to go’ policy which allows a post-security mosey around the airport with a cocktail or beer.
My First Flight buttons at Norfolk International Airport
Your first flight on an airplane is a special occasion. No matter if it takes place when you’re a kid or an adult.
The team at Virginia’s Norfolk International Airport (ORF) gets that. And this year they bought a button-making kit so they could create souvenir buttons to help passengers mark and remember that giddy, special day feeling.
ORF’s “My First Flight buttons” are available at the airport information booth and the airport’s Volunteer Ambassadors have a stash as well.
Portland International Airport opens a tree-lined main terminal
In August, Portland International Airport (PDX) opened its expansive and reimagined main terminal designed by architecture firm ZGF. Part of a $2.15 billion makeover, the impressive forest-like pre-security space has a soaring timber roof, the latest in check-in and checkpoint technology, more than 70 live trees, more than 5,000 live plants and plenty of art, shops and restaurants.
Stadium seating in the main terminal are perfect spots for hanging out before a flight with friends and family or listening to live music. And there’s a treat in the lounge area atop each bank of seating. PDX has faithfully recreated the much-loved teal-and-purple carpet pattern that inspired thousands of shoe selfies.
SLC brings back its world map
In 2024, Salt Lake City International Airport (SLC) completed the third phase of its redevelopment by opening a new underground tunnel, welcoming major new art installations and surprising the traveling public with the announcement that the airport’s iconic terrazzo World Map first installed in 1960 had been saved.
When the new airport terminal was being built, engineers announced that they couldn’t save the map. But they did. And the map is now back on view in the Concourse B Plaza.
Long Beach Airports caps off its centennial year. With pickleball.
Long beach Airport ( LGB) celebrated it centennial in 2024 with a year-long campaign that included the reopening of its Historic Terminal, issuing a series of collectible series of posters in the style of Work Projects Administration’s national park posters, installed a time capsule and by jumping into the pickleball craze with pop-up pickleball court, just in time for holiday travels.
Santa’s Layover Lounge at DEN Airport
And Denver International Airport (DEN) created a pop-up lounge for Santa and other weary travelers.
In addition to holiday cocktails and snacks, passengers can cozy up to the Rudolph’s Refuel Stations – a hot cocoa bar – through the first week of 2025.
Sports teams have them. Schools have them. Theme parks have them. And airports have them too.
The Stuck at the Airport team has encountered cute mascots at airports nationwide and around the world and is delighted that our home airport, Seattle Tacoma International Airport (SEA) now has one too.
Just in time for the busy holiday travel season, Seattle-Tacoma International Airport (SEA) debuted Jett the SEA Otter, which airport officials say is pronounced S-E-A like the airport code.
Multiple regional mascots rolled out the red carpet for Jett during the mascot’s debut in SEA’s Central Terminal.
We’re looking forward to meeting Jett and getting a selfie.
Who better to greet travelers than an enthusiastic otter who’s always ready to lend a paw? 🦦 We’re excited to welcome Jett the SEA Otter to our team!💚 pic.twitter.com/EM0mvhVQVJ
The lineup includes craft workshops, salsa dance lessons, heritage talks and samplings of churros and other foods from around the world. See the full schedule here.
JetBlue plans to open lounges in NY and Boston
JetBlue is (finally) joining the airport lounge world with newly-announced plans to open a lounge at New York’s John F. Kennedy International Airport (JFK) Terminal 5 in late 2025 and Boston Logan International Airport (BOS) Terminal C soon after.
Who will be able to use the JetBlue lounges?
JetBlue says complimentary access to the lounges will be available to holders of a new premium JetBlue credit card, TrueBlue Mosaic 4 members and passengers flying in Mint on transatlantic flights.
TrueBlue Mosaic 4 members and premium JetBlue credit card holders will be able to bring in a guest for free. Annual passes will be available. Day passes and guest passes will be available for purchase by “eligible customers” based on space availability, according to JetBlue. More details to come.
Places we’d go: National Comic Book Day
National Comic Book Day is coming up on September 25 and that makes it a good time to visit the Charles M. Schulz – Sonoma County Airport (STS) in Santa Rosa, CA, where we encountered fun statues of Lucy and Snoopy.
The Charles M. Schulz Museum is nearby, with 3 changing gallery spaces and permanent exhibitions that include Schulz’s recreated studio, a Christo-wrapped Snoop dog house The Peanuts Tile Mural by Japanese artist Yoshiteru Otani featuring an image of Lucy holding the football for Charlie Brown composed of 3,588 Peanuts comic strip images printed on individual 2 x 8-inch ceramic tiles.
The museum also has a skating pavilion open to the public.
It turns out that Minneapolis-St. Paul International Airport (MSP) can win passengers’ hearts even without the promised aircraft viewing area with a pool announced on April Fools Day a few years back.
In the J.D. Power 2024 North America Airport Satisfaction Study, MSP ranks highest in passenger satisfaction in the ‘mega-airport’ category, followed by Detroit Metropolitan Wayne County Airport (DTW) and Phoenix Sky Harbor International Airport (PHX).
John Wayne Airport, Orange County (SNA) ranks highest among large airports, followed by Tampa International Airport (TPA) and Kansas City International Airport (MCI).
Indianapolis International Airport (IND) ranks highest among medium airports (for the 3rd year in a row), Jacksonville International Airport (JAX) ranks second and Southwest Florida International Airport (RSW) ranks third.
“Huge air travel demand has not slowed down in North America, despite the steadily rising costs of flights, ground travel, hotel rooms and pretty much anything you can buy in an airport,” said Michael Taylor, managing director of travel, hospitality and retail at J.D. Power. “Most travelers are still enjoying the experience. However, we are starting to see a breaking point in consumer spending, with the average spend per person in the terminal declining significantly from a year ago.”
The annual study calculates traveler satisfaction with North American airports in seven categories. In order of importance, those categories are ease of travel through the airport; level of trust with the airport; terminal facilities; airport staff; departure/to airport experience; food, beverage and retail; and the experience arriving at and leaving the airport.
The full lists are posted below so you can see where your favorite ranks this year.