Airport guides

Souvenir Sunday: Build-a-Bear at Orlando International Airport

Each Sunday at StuckatTheAirport.com we take a look at some of the fun things for sale in airport shops.

Usually it’s an inexpensive item that’s a bit offbeat and “of” the city or town. Something like the  “Fly SUX” souvenirs for sale at Sioux Gateway Airport (SUX) in Sioux City, Iowa.

 

This week, the Souvenir Sunday pick is something that’s just fun and a very good fit for Orlando International Airport.

The first airport Build-a-Bear Workshop opened last week at Orlando International Airport. Customers are promised “an interactive make-your-own stuffed animal retail-entertainment experience,” and after making their way through a variety of  hands on stations (Choose Me, Hear Me, Stuff Me, Stitch Me, Fluff Me, Dress Me, Name Me and Take Me Home) they end up with their own custom-made bear, bunny, dog, kitty or other animal. The cost: between $10 and $25.

I’m not sure if we’ll be seeing the Build-a-Bear concept popping up at other airports. But it’s a great fit for Orlando International Airport, which welcomes so many families and already offers so many treats, including free Wi-Fi, fun art, theme-park character statues for free photo ops, two Kennedy Space Center gift shops and several game arcades.

Want to more about Orlando International Airport (MCO)? Take a look at the MCO airport guide I created for USATODAY.com.

Tidbit for travelers: MREs and more at Reno Airport

If you’re at an airport when disaster strikes, would you go hungry?

Not, apparently, at Reno-Tahoe International Airport.

According to the airport’s newsletter, there are always MREs (meals ready to eat) in storage in case there’s an emergency and people are stuck at the airport.

Happily, no recent emergencies warranted opening those packages, so as the expiration date on 1400 of the ration packages neared, the airport decided to donate the meals to the local food pantry.

MREs form Reno Airport

MREs from Reno Airport on their way to the food pantry

 

Don’t worry: the airport has ordered a fresh batch of MREs to put back in storage in case there’s an emergency in the future.

If you’re stuck at Reno-Tahoe International Airport when it’s not an all-out emergency, there’s still plenty to do. In addition to slot machines, art exhibits, pubs, free local calls and free WiFi, passengers who show a same-day boarding pass can squeeze in some free skiing or snowboarding at nearby Squaw Valley USA.

America’s got talent -at the airport

Milwaukee Airport_ Daniel Meek

Daneil Meek: TSA officer AND bagpiper

An artist, a baker and a bagpiper walk into an airport.

Is that the first line of a bad joke?

It could be. But it’s also a sampling of the hidden talents pursued by people who work at some of the nation’s airports. In some cases, only their colleagues reap the benefits, but from impromptu concerts to employee art shows, fliers across the country may encounter some fun and diversion in the midst of a stressful travel day.

Here’s the story I wrote about these talented airport workers for my At the Airport column in USATODAY.com.

When he’s not training for swim meets, Daniel Meek (above), the TSA administrative officer at Milwaukee’s General Mitchell Airport, plays the bagpipes (yes, in a traditional Scottish kilt) at events ranging from funerals to local, regional and national law enforcement ceremonies. “A group of TSOs [Transportation Security Officers] are going to ride motorcycles to the 9/11 ten-year anniversary ceremonies in Washington DC, and I’m going to join them with my bagpipes,” said Meek.

Special events at Los Angeles International Airport now often include a few tunes by a chorus of surprisingly sweet-voiced TSA employees. “Our goal is to put the human face of the TSA in the public. Not just the ‘Take off your shoes’ image,” LAX Terminal Screening Manager Raul Matute told me back in December as the group readied for holiday performances in several terminals.

LAX TSA CHOIR

LAX TSA CHOIR

At Denver International Airport, the contract manager can sing opera, the CFO plays trumpet, a member of the custodial staff leads an in-demand mariachi band and one of the customer service volunteers is a magician. “Maybe we should start a band or hold a variety show in the terminals each Friday,” said airport spokesperson Jenny Schiavone.

No joking around. Well, sometimes.

Don Steinmetz is a veteran Phoenix police sergeant assigned to Phoenix Sky Harbor International Airport, where he supervises explosive-detection dogs and their police partners. “At the airport, our job is to deter, detect and keep people safe,” says Steinmetz. Outside the airport, Steinmetz performs on the stand-up comedy circuit, where his job is to make people laugh. “At the airport there are thousands of people and so many diverse situations. So there are plenty of hilarious things I can talk about from a police officer’s point of view.”

Kelly McCarron, a JetBlue employee at San Francisco International Airport, also moonlights as a stand-up comic. She interacts with the public at ticket-counters and gates all day but, unlike Steinmetz, doesn’t put many work stories into her act. “People in the audience have usually been on the other side of the airport interaction and I’m usually in the role of the bad guy. So it’s hard to get them on my side.”

On the serious side, Debbie Ramirez, spends her days marketing and promoting Phoenix Sky Harbor. But in her spare time, she and her horses are on-call for the posse that helps with search and rescue efforts for the Maricopa County sheriff’s office. “People go out hiking in the mountains and get lost or in trouble,” says Ramirez. “We’ve rescued a lot of people, but sometimes we can only help families find closure.”

Aerobatics and other art

When he’s not on the job, Mark Leutwiler, the Security Operations Manager at Portland International Airport (PDX) can be found up in the air practicing aerobatic art. “When I was young I went flying with someone and we went upside down. That’s when I realized that’s what I want to do. Now I fly loops and rolls and spins as much as possible.”

One of Leutwiler’s co-workers, Pauline Nelson, oversees security access for much of the terminal building and de-stresses by cooking, baking and building decorated cakes. She’s taken first prize at the Oregon State Fair numerous times, but it may be her co-workers who reap the rewards. “Basically, there aren’t enough people in my household to eat all the things I cook,” said Nelson, “So I bring things to work all the time.”

Reno-Tahoe International Airport hosts an annual Employee Art Show and this year the exhibit featured about 100 paintings, works on paper, photos, sculptures, crafts and mixed media entries by 59 airport employees and their family members. Similar art shows, supported by the National Arts Program are held regularly at airports in Orlando, Minneapolis-St. Paul and Dallas-Fort Worth.

And while Boston Logan International Airport has an official photographer, airport spokesman Richard Walsh calls landside operations manager Rudy Chiarello “the airport’s official, unofficial photographer.” Chiarello has been a Massport employee for 35 years and has amassed thousands of photos, many of them of airplanes taken from out on the airfield. “I was one of those people who thought my pictures sucked,” said Chiarello, “But after 9/11, I wanted to promote aviation so I started uploading my pictures to airliners.net and got great responses. I never knew people would be so crazy about airline pictures.”

Then there’s Art Cozart, who has worked as a baggage handler for US Airways at Charlotte Douglas International Airport for the past 29 years. “About ten years ago I had coffee in the break room and drew a picture on the Styrofoam cup with a pen,” said Cozart, whose art training consists of a ‘filler’ class he took during his senior year of high school. Cozart kept doodling and now estimates he’s covered about 1000 Styrofoam cups with his artwork.

In October 2010, a selection of Cozart’s cups were displayed during the grand opening of Charlotte’s Mint Museum UPTOWN and now there’s a website featuring his creations. Mostly, though, Cozart says he just draws cups for friends and family and gives them away. “I’ve done animals, boats, airports, landscapes and people, including Marilyn Monroe, The Munsters, Dale Earnhardt, and Laurel and Hardy.” As for his choice of medium? Cozart explains, “I can draw on paper if I have to, but this helps keep cups out of the landfill.”

Stuck at… San Diego International Airport?

Heading to or through San Diego International Airport (SAN) anytime soon? Be sure to go early so you can enjoy the art.

In the Terminal 2 East/West corridor (post-security) from now through September 15th, you’ll find Within the Heart of Time and Space, a temporary installation with 15 sculptures by San Diego–based artist Jeffrey Steorts,

SAN DIEGO AIRPORT ART

 

Also, through July 2011 in the SAN Commuter Terminal (Pre-security) there’s an exhibit celebrating 100 years of naval aviation, measured from May 11, 1911, when Navy Capt. Washington Irving Chambers, Officer in Charge of Aviation, requisitioned the Navy’s first aircraft from aviator and inventor Glenn H. Curtiss.

 

For more information – and for more previews of the art and performance program at San Diego International Airport, check the art page of the SAN website. And for more information about services and amenities at SAN, see the SAN guide I created for USATODAY.com.

Stuck at…Boston Logan International Airport

While researching a column about the ‘secret lives’ and hidden talents of people who work at some of the nation’s airports – look for it on USATODAY.com later this week – I was introduced to Rudy Chiarello.

He grew up in the shadow of Boston Logan International Airport, has worked for Massport for more than 30 years and is currently Logan’s landside operations manager. Lucky for us, he’s also a great photographer. His work has been featured at Logan Arport, on airliners.net (it looks like more than 1,000 of his images are posted there) and, today on StuckatTheAirport.com.

Thanks, Rudy, for sharing these great shots!

Boston Logan_Chiarello

Storm clouds. Delays on the way?

China Airlines Cargo landing at Logan

China Airlines cargo plane landing at Boston Logan Airport

Air Force One at Logan

Air Force One visits Boston Logan Airport

Boston Logan International Airport is included in the set of 50 airport guides I created for USATODAY.com.

Party at Chicago Midway Airport

It’s party time at Chicago’s Midway Airport.

Balloons

All week long (March 7-11) the Chicago Department of Aviation (CDA) will be celebrating the 10th Anniversary of the Midway terminal building with discounts at the concessions, live musical entertainment and airline-sponsored raffles for free tickets.

 

Never been to Midway? It’s definitely worth a try. Although the city’s website offers scant information about the airport’s amenities, if you take a look the Midway Airport guide I created for USATODAY.com, you’ll see that the airport is home to Harry Caray’s Seventh Inning Stretch restaurant and a wide variety of temporary and permanent art and history exhibits, including The Battle of Midway Memorial, a glass mural honoring the Tuskegee Airmen and Rara Avis: a cast metal and stainless steel sculpture of a cardinal made by Ralph Helmick and Stuart Schechter.

The sculpture is made of 2,500 small cast metal sculptures of assorted aircraft and is located at the Ticketing Lobby. And, as Illinois-born Paula Kucharz (now of Phoenix Sky Harbor International Airport) points out, the cardinal was made the Illinois state bird back in 1929.

 

Dino-day on StuckatTheAirport.com

It’s Dino-Day at StuckatTheAirport.com!

Here’s the 33-foot-long Yangchuanosaurus dinosaur skeleton at Hartsfield-Jackson Atlanta International Airport. It’s on loan from the Fernbank Museum of Natural History and is in the Atrium in airport’s main terminal.

Yangchuanosaurus dinosaur skeleton at ATL

(Photo courtesy: ATL)

Here’s the 15 foot tall, 30-foot long Tyrannosaurs rex at Pittsburgh International Airport. Look for it airside, as you enter or leave the people-mover trains.

Here’s an allosaurus, one of the dinos at Toronto’ s Pearson International Airport.

And here’s the much-loved brachiosaurus outside the Field Museum store at Chicago’s O’Hare International Airport

DINO AT O'Hare

(Photo courtesy Flickr user ProStaK

Tour the International Terminal at Tokyo’s Haneda Airport

My USATODAY.com At the Airport column this month – Tokyo’s Haneda Airport make life easy for international travelers – is all about the amenities offered at the new terminal that opened at the end of October, 2010 and includes a slide show with close to 20 photos of the new terminal.

Haneda Airport Tokyo

After Narita International Airport opened in 1978, Tokyo’s Haneda Airport (officially Tokyo International Airport) was used predominantly for domestic flights within Japan and for some charter flights within Asia.

But this past October, Haneda Airport christened a new runway and cut the ribbon on a swanky new International Terminal filled with shiny arrival and departures halls, gleaming gate areas and dozens of intriguing restaurants and shops.

A robust schedule of international flights to North America, Europe and Asia began rolling out in late October as well. Now travelers can fly to Haneda from Detroit, Honolulu, New York, Los Angeles, San Francisco, London, Paris, Seoul, Singapore and a steadily increasing number of cities on a variety of major airlines. This week American Airlines, which already has regular service to and from Narita, is adding a daily flight to Haneda from New York’s JFK airport.

Flying to Tokyo is one thing. Getting from the airport to the city is another. A frustration of arriving at Narita has always been the hour (or more) it can take to get into town. Haneda Airport is much closer to Tokyo’s center and, with a sleek new monorail and train connections, passengers can now arrive downtown within 30 minutes.

But if there’s no need to rush, stick around. Haneda’s new International Terminal offers posh lounges and a wide variety of other amenities that make it a destination all its own.

Here are some highlights:

Shops and restaurants: honoring the old and the new

Beyond the ticket lobby, but still pre-security, travelers will find two distinct dining and shopping areas.

A shopping street lined with Japanese lanterns and antique-looking facades is designed to evoke a traditional Japanese Edo village. There are restaurants here serving traditional Japanese foods, conveyor belt-delivered sushi, pizza and French bistro dishes. A garden-like setting overlooks the entry hall and offers a quiet spot to enjoy green-tea soft swirl ice-cream from the newest branch of Kyo Hayashiya, a sweets vendor that has its roots in a teahouse established in 1753.

Haneda Airport Tokyo

The Edo Marketplace shops stock everything from made-in-Japan clothing and elaborate floral arrangements to elegantly boxed gourmet and regional foods and organic cosmetics.

One level above the Edo Marketplace, in the brightly-lit Tokyo Pop Zone, it’s definitely the 21st century. Dining options here include a café with a built-in planetarium, and a branch of R Burger, a fast-food restaurant dishing up Japanese-sauce-topped burgers (pork, chicken, tofu, veggie, salmon, etc.) served on white steamed buns that boast wrinkle-reducing marine collagen among the ingredients.

Tokyo Pop Town also offers some entertaining and unusual shopping. There’s a toy store here with a giant slot car racetrack, a shop filled entirely with JAL Airlines-branded character souvenirs, a huge Hello Kitty marketplace and Design Japan Culture, a showcase for artist-made clothing and accessories that has a vending machine to dispense arty tote-bags and other treats.

Hello Kitty Haneda

“Convenient and agreeable services”

In addition to upscale airline lounges operated by JAL and ANA (All Nippon Airways), Haneda’s new International Terminal offers common-use airline lounges with shower rooms, massage chairs, Internet access, business facilities and places to nap.

ANA Lounge

An outdoor observation desk, free and open to the public, offers great views of airfield activity, including the arrival and departure of the occasional Pokémon character-adorned plane. Back inside the terminal, the amenities include smoking cubicles, a medical clinic and a brightly colored children’s play area where everyone is required to remove their shoes.

Haneda Airport

And in a country well-known for its high-tech toilets, the airport restrooms are a delight. “Ordinary toilets” have wider-than-normal doorways to accommodate both manual wheelchair users and travelers with suitcases. Folding doors on the cubicles include a sign indicating whether or not there’s a baby seat and a fold-down changing table inside. And inside each women’s restroom area there’s a urinal for use by small boys.

“Multipurpose toilets” are exactly that. To accommodate wheelchair users, passengers traveling with babies or toddlers, elderly people and anyone with a special need, there are restrooms equipped with just about every facility imaginable. In addition to diaper changing tables, beds and changing platforms, these restrooms have ostomate showers and sinks, layouts that allow for right or left hand transfers to the toilet seat from a wheelchair and an emergency button linked directly to the airport’s Disaster Control Center.

Haneda Airport Int'l Terminal Restrooms

And, in what is certainly an airport first, there’s even a restroom designed specifically for use by service dogs.

Airports digging out from blizzard; will travelers get to fly?

After a frightful day of snow and wind – and then more snow and more wind – New York area airports finally reopened on Monday afternoon.

Now the real “fun” begins as airlines try to reposition planes and find seats for travelers who have been stuck at airports around the country.

Here are some of the stories that have come out of the storm.

From the Wall Street Journal: Snow Keeps City at Standstill

From the Star Ledger: Hundreds of Stranded Newark Airport passengers hope to rebook flights

From the Christian Science Monitor: LaGuardia airport and others reopen, but stranded fliers still face ordeals

You get the picture…

Want to find out when you or someone you’ve been waiting for will get on a plane?

Make sure you’re signed up for all methods of flight status alerts and are following your airline and your airport on Facebook and Twitter – if they’re there.

Now that planes are moving, it should start getting easier to rebook and/or confirm a flight. Try doing it online yourself before getting on the phone or on a long line, which can take hours.  Several airlines are re-booking travelers via Twitter, so give that a try as well.  Keep in mind though, that it will take several days for get everyone where they’re going, so if you’re heading to an airport, take along some food, activities to keep you busy, a charged cell-phone, good humor and lots of patience.  While you wait, my USA TODAY airport guides and assorted apps from airlines, airports and third-party entities may help you find amenities, shops and restaurants.

And if you’ve missed the event you were heading to in the first place, ask for a refund, take out your calendar and start making a new post-blizzard plan.

Valentine’s Day is just around the corner…

Blizzard 2010: tools and tips for those stuck at the airport

Snowflake

With an east coast blizzard underway on Sunday evening, trains, buses, cars and airplanes were at a standstill and several airports in the New York region closed down entirely.

The cancellation of thousands of flights to and from the east coast means major disruption elsewhere as well, so traveling anywhere on Monday and Tuesday – and no doubt later in the week – will be no picnic.

For those of you stuck at an airport or trying to figure out how to avoid ending up that way, here are some tools and tips that may be useful.

*Take the waiver. If you’re scheduled to fly in the next few days and your flight hasn’t already been canceled, chances are your airline is offering to let you change flight plans without a change fee. Do it. When planes do start flying, you’ll have a reserved seat while travelers from all these canceled flights will be working their way up standby lists.

*Make sure you’re signed up to receive all the Twitter, Facebook, email and text alerts being sent out by airlines and airports on your itinerary. In many cases that information is more up-to-date than the information available inside the airport.

*Bookmark airport websites, download airport and airline apps (i.e. GateGuru, Flightstats.com) and the airport guides I created for USA TODAY. In this case, information will definitely be power – or at least useful in helping you keep up-to- date and knowledgeable about your surroundings.

(Finding a power outlet and keeping your cell phone or laptop charged while you’re hanging out at the airport might be a challenge – so ask someone to do this for you at home as well.)

*Make sure you have supplies: if you’re going to the airport, be sure to bring snacks, books and other items to keep you entertained, a charged cell-phone, a change of clothing, something you can sit on (and perhaps sleep on) and a bucket of good humor and patience. A lot of this is going to be out of everyone’s control.