Here at StuckatTheAirport.com, we often say that the best airport is the one that serves as the gateway to where you want to go.
But there are many ways – and many organizations – that evaluate airports using other measurements.
And that’s just fine.
Airports Council International (ACI) World is one of those organizations. And, in partnership with travel technology company Amadeus, ACI just announced the winners of the 2024 ASQ Airport Experience Awards, which are determined by passenger surveys.
Here are some of the North American airports that got some of the top honors. You’ll notice some patterns. An airport that gets it right in one category is likely to get it right in others.
You can see the full list of worldwide winners here.
Easiest Airport Journey
This award recognizes the top 5% of airports for their performance on the ease of going through the airport.
Gerald R. Ford International Airport (GRR) – Grand Rapids, Michigan
Greenville-Spartanburg International Airport (GSP) Greer, South Carolina
Portland International Jetport (PWM) Portland, Maine
Most enjoyable airports
This award recognizes the top 5% of airports for their offering, such as restaurants, shop and entertainment, and for the their efforts towards making the waiting time enjoyable and comfortable.
Gerald R. Ford International Airport (GREE) Grand Rapids, Michigan
Greenville-Spartanburg International Airport (GSP) Greer, South Carolina
Indianapolis International Airport (IND) Indianapolis, Indiana
Cleanest Airport
Gerald R. Ford International Airport
Greenville-Spartanburg International Airport
Indianapolis International Airport
Best Airports in the region
This honor is awarded to the top 20% of the airports with overall satisfaction.
Under 2 million passengers per year
St John’s International Airport (St John’s, Canada)
Victoria International Airport (Victoria, Canada)
2 to 5 million passengers per year
Gerald R. Ford International Airport
Greenville-Spartanburg International Airport
Portland International Jetport (Portland, United States of America)
5 to 15 million passengers per year
Cincinnati/Northern Kentucky International Airport
Indianapolis International Airport
Louis Armstrong New Orleans International Airport
Dallas Love Field Airport
Tampa International Airport
25 to 40 million passengers per year
LaGuardia Airport
Over 40 million passengers per year
Dallas Fort Worth International Airport
Hartsfield-Jackson Atlanta International Airport
Toronto Pearson International Airport
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