Singapore’s Changi Airport (SIN) gets high marks and many awards for its amenities, including everything from art and elaborate gardens to free movies and the world’s largest indoor waterfall.
Changi is also known for its customer service.
A few days ago, “due to inclement weather and lightning warnings,” the airport sent out a message on social media to inform passengers of possible delays “in the presentation of baggage as we prioritize the safety of our ground handling staff.”
While passengers waited for their bags to arrive, the airport rolled out carts with complimentary refreshments.
We’ve seen some US airlines send refreshments to the gate area when a flight is very delayed. But this is the first time we’ve seen complimentary refreshments sent to the bag claim area. And while it won’t make the bags arrive faster, it’s a nice gesture.
And so we’re declaring this the Airport Amenity of the Week in hopes that US airlines might take note.
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