Dude, where’s my ride? Airports move Uber/Lyft away from curbside

At many airports, curbside pick-up is moving away from the curb.

On October 29, Los Angeles International joins the growing list of airports where curbside traffic has gotten so bad that taxis and ride-hailing services such as Uber to Lyft are no longer permitted to pick up at passengers at the curb.

“We have heard from our guests that the current system with ride pickups can be frustrating.” “said Keith Wilschetz, Deputy Executive Director for Operations and Emergency Management at Los Angeles World Airports, said in a statement

“Frustrating” is a polite way of describing how excruciating and time-consuming using a ride-app at LAX can be.

During peak times, app users now often spend upwards of 45 minutes to an hour between waiting for their ride to arrive curbside and sitting in traffic to get out of the Central Terminal Area.

“That’s if the drive doesn’t cancel on you,” said LAX spokesman Heath Montgomery.

At LAX, bad curbside traffic is about to get worse as the airport construction associated with terminal redevelopment and the new automated people mover begins.

“We will be losing more than 30% of our curb front, so doing nothing is not an option,” said Montgomery.

The solution at LAX is to move the pick-up area for both taxi and ride app users away from the terminal curbsides entirely to a new area, dubbed “LAX-it,” just east of Terminal 1.

Passengers will be able to walk to the new pick-up area from some of the terminals and a shuttle will pick-up passengers at all terminals in a dedicated lane on the lower/arrivals level lane.

LAX officials say getting from the airport to the pick-up lot should be no more than 15 minutes (from most terminals) and exiting the terminal should be faster because drivers no longer must battle backups in the Central Terminal Area.

Once it rolls out on October 29, the LAX-it system will no doubt need some tweaks.

For now, some passengers are worried the new system will be confusing and pick-up time will be no shorter than it is now. In a statement, Lyft said it looks forward to working with LAX on providing “the best possible pick-up and drop-off experience for all users,” but Uber outlined its long list of concerns with the plan in a letter to airport officials.

How do other airports tackle curbside congestion?  

Back in 2016, Seattle Tacoma International Airport worked with ride-app providers to move pick-ups inside the airport parking garage, adjacent to space set already aside for other commercial ground transportation operators.

“We have since made traffic flow process improvements,” said SEA spokeswoman Kate Hudson, “We’re lucky in Washington state that cars must have front and near license plates as it allows passengers to locate their vehicle from both angles.”

The Port of Seattle staffs the ride-app pick-up area and contracts for additional ambassadors during peak times. 

With a goal of diverting at least 45% of ride-hailing pick-up activity away from the terminal roadways, in summer 2018 San Francisco International Airport relocated pickups for Uber Pool, Express Pool and Lyft’s shared categories to the Domestic Parking Garage. And in March 2019, Uber X and Lyft offered their customers the option to be picked up in the Airport’s Domestic Hourly Garage at $3 less than the curbside rate.

“To date, these measures have only shifted about 21% of [ride-hailed] pickup activity off the terminal roadways, falling short of the 45% diversion rate,” said SFO spokesman Doug Yakel, so as of June 5, 2019 SFO relocated all domestic terminal pickups for ride-apps, including Uber, Lyft, and Wingz, from the curbside to the 5th floor of the Domestic Hourly Parking Garage.

In mid-November 2018, Austin-Bergstrom International Airport (AUS) moved the pick-up area for all taxis and ride-app companies to the ground level of the airport’s Rental Car Facility.

“In the new space, dedicated taxi lanes are to the immediate left, while three ride share pick-up lanes are on the right,” said AUS spokesman Bryce Dubee, “The three ride share lanes are color-coded in blue, red and yellow with corresponding numbers 1-4 so that both passengers and drivers have a specific spot to meet up.”

The overall walking distance is about 750 feet, so before the switch was made the airport purchase four ADA-compliant 12-passenger electric shuttles to provide transport between lower-level locations and also leased an electric autonomous vehicle to transport passengers on the upper level of the garage.

Looking ahead, at the end of this month, Boston Logan International Airport (BOS) will move both pick-ups and drop-offs for app ride passengers to new dedicated curb areas.

The new areas – conveniently located in the Central Parking – will be protected from the weather, brightly lit, and connected to all terminals via moving walkways,” said BOS spokeswoman Samantha Decker. “The new areas will also provide all the services passengers expect, including luggage carts, wheelchair services, and bag check service.”

(My story about airports relocating pick-up spots for Uber, Lyft, Wingz and taxis first appeared on USA TODAY)

Thanks for visiting Stuck at the Airport. Subscribe to get daily travel tidbits. And follow me on Twitter at @hbaskas and Instagram.

 

Leave a Comment

Your email address will not be published. Required fields are marked *