London’s Gatwick Airport is promising to help unload and move luggage and deliver checked baggage to homes for free in hopes of avoiding a re-run of last weekend, when a shortage of handlers reportedly left some passengers waiting four hours to be re-united with their bags during one of Britain’s busiest air travel periods.
Airport officials blame the bag delays on Swissport UK, which provides baggage handling services for many airlines.
In a statement, Gatwick said Swissport failed to meet service standards set by the airport and “[a]lthough bags are being delivered on time for 95% of flights, this is not good enough.”
In its apology statement, Swissport said it hopes to minimize inconvenience that might occur “during any times of future schedule disruption.”
(My ‘quick bit’ on Gatwick Airport’s baggage woes first appeared on NBC News Travel in a slightly different form.)