I rarely mind spending a few extra hours at an airport – especially when I get a free ticket for volunteering to take a later flight and there’s free wireless Internet access throughout the terminal.
This afternoon I volunteered to stay behind. The very irate woman in front of me at the customer service counter clearly did not. She was sure she had a confirmed reservation and a free ticket wasn’t going to please her.
Neither was the “bonus” meal voucher. She was so angry she was practically crying.
That got me thinking: wouldn’t it be great if along with those meal vouchers, customer service agents gave the “truly stressed” free passes for chair massages as well?