United Airline

Behind-the-scenes at Denver Airport: my ride-along with United

The offer from United Airlines airlines was intriguing: “Want to spend the night at an airport to see what happens between the last flight of the night and the first one the next morning?”

Who wouldn’t?

My adventure took place last week and is documented in my August ‘At the Airport’ column on USA TODAY: “Behind-the-scenes: What happens at an airport overnight?”

Pop over there to read the full story, but in the meantime, here are some snaps from the night:

Much of the evening was spent in the maintenance hangar, where 8 United aircraft were in for various types of repairs.

Between midnight and 6 a.m. one airplane was scheduled to have an engine replaced.

I was reassured to learn how planes get fixed overnight – and that they also get a good cleaning.

During an early morning visit to the Flight Operation Center, I got a peek into the cupboard ‘shop’ where Captains and First officers can purchase extra supplies – such as clip on ties and epaulets for those extra shirts.

Fresh amenity kits on United & Delta




While not the reason to purchase a pricey premium cabin ticket, these new amenity kits from United and Delta help make front-of-the-plane rides that much more special.

Once United resolves and recovers from its system-wide computer glitch on July 8, premium passengers will be able to enjoy the carrier’s new partnership with Cowshed Spa, a premium spa and lifestyle brand from London, which is providing the personal care items in new amenity kits, in premium cabin lavatories and in about a dozen United airport lounges worldwide.

The kits roll out Aug. 1, 2015, and will be distributed to premium-cabin customers (Global First and BusinessFirst) on long-haul intercontinental flights to and from the United States and will contain Cowshed’s moisturizing hand cream, Lippy Cow Natural Lip Balm and a Chamomile Refreshing Towelette. Striped socks, an eye mask, tissues, ear plugs, a toothbrush, toothpaste, dental floss and a pen will also be in both kits.

The United Global First kits are a bit larger and also contain Cowshed’s Quinoa Hydrating Daily Moisturiser, Jasmine Toning Eye Balm and an eyeglass cleaning cloth.

Look for Cowshed products in the shower facilities at United Clubs at ORD, EWR, Hong Kong, London and Tokyo and in United Global First lounges in ORD, SFO, DCA, London, Hong Kong and Tokyo as well.

Delta One passengers will also be getting a refreshed amenity kit – and snazzy striped socks.

Delta Amenity Kit


Delta has begun handing out hard and soft-sided TUMI amenity kits containing a TUMI soft-touch pen and eyeshades, MALIN+GOETZ lip moisturizer, body lotion and new mouthwash; striped socks, facial tissues, earplugs and a dental kit with Crest toothpaste.

Delta Socks