animals on airplanes

Report card for airlines

LAX Flight Path Museum airplane models

This week, the U.S. Department of Transportation (DOT) released air carrier data for calendar year 2018.

The report inludes stats on everything from arrival rates and incident involving the death of animals carried on airplanes to bumping rates and, for the first time, the number of wheelchairs or scooters that were checked and mishandled by airlines.

The full report can be found here, but here are some highlights.

Hawaiian Airlines had the best arrival rates in 2018 – 87.8 percent – followed by Delta Air Lines (83.2 percent) and Alaska Airlines (82.7 percent).

The worst arrival rates for 2018?

Frontier Airlines (69.4 percent), JetBlue (71 percent) and Allegiant Airlines (76.9 percent).

Overall, during 2018 reporting carriers posted an on-time arrival rate of 79.4 percent, down from 80.2 percent in 2017. 

Tarmac Delays

In 2018, airlines reported 202 tarmac delays of more than three hours on domestic flights, an increase from the 193 such tarmac delays reported in 2017. 

In 2018, airlines reported 61 tarmac delays of more than four hours on international flights, compared to 51 such tarmac delays reported in 2017.

Incidents Involving Animals

In 2018, carriers reported 10 animal deaths, injuries to seven other animals and zero lost animals, for a total of 17 incidents, down from the 40 total incident reports filed for calendar year 2017. 

Complaints About Airline Service

Overall, travelers filed fewer complaints about airlines with the DOT in 2018 than they did in 2017.

In 2018, the DOT received 15,541 complaints, down 14.4 percent from the total of 18,156 received in 2017.  

Complaints About Treatment of Disabled Passengers and Discrimination  

In 2018, the DOT received 828 disability complaints, down 2.6 percent from the total of 850 received in 2017. 

There were 96 complaints about discrimination, a decrease of 2.0 percent from the total of 98 filed in 2017.

Bumping

After a series of sensational incidents in past years, in 2018 the number of bumped passengers hit a historical low.

In 2018, reporting carriers posted a bumping rate of 0.14 per 10,000 passengers, the previous low was 0.40 in 2017.

Wheelchairs and scooters

For the first time, the DOT’s report includes the number of wheelchairs and scooters checked and mishandled by the 12 reporting airlines.  

From Dec. 4 through Dec. 31, airlines reported checking 32,229 wheelchairs and scooters and mishandling 701, a rate of 2.18 percent mishandled.  

Animals at the airport – why so many?

Airports are going to the dogs – and to the pigs.

More than 30 airports around the country now have regular programs that bring certified pet therapy dogs and their handlers into the terminals to mingle with passengers and help ease the stress of traveling.

And during 2016, some airport pet therapy teams broadened their membership beyond dogs.

Last summer, when passengers were encountering excessively long lines at security checkpoints at many airports around the country, Cincinnati/Northern Kentucky International Airport began welcoming miniature therapy horses and their handlers to visit several times a month.

And as the winter holiday travel season went into high gear, two airports announced that pigs were joining their pet therapy teams.

LiLou, a Juliana-breed pig, joined San Francisco International Airport’s Wag Brigade.

And a pot-bellied pig named Bacon Bits is now part of Albany International Airport’s Canine Ambassador program.

More animals in the air

Of course, not all the animals you see in airport terminals these days are just there to be petted.

According to the American Pet Products Association, there are around 77 million pet dogs and 85 million pet cats in the United States — and a growing number of their owners take them along when they travel by air.

And when they fly as carry-on passengers in the cabin, those pets need to have tickets.

On Alaska Airlines and JetBlue, the domestic fee for a pet in the cabin is $100 each way. On American Airlines, Delta Air Lines and United Airlines, its $125 each way. Frontier Airlines charges $75 each way, and on Southwest the fee is $95 each way.

In some cases, more than one small pet can travel in a pet carrier (and avoid an extra fee), but some airlines will tack on an extra fee if there’s a stopover of more than four hours.

Emotional support animals

The costs to take a pet on a plane can add up, which may be part of the reason an increasing number of passengers are claiming that their animals aren’t just pets but official service or “emotional support” animals which, by law, get to fly for free.

Like Frontier Airlines, which had an issue earlier this year with a passenger’s emotional support marmoset, each airline website lists very specific conditions under which they will accept service animals or therapeutic/emotional support animals on their plane.

An official identification card and/or a written statement from a mental health professional is usually required, but many websites make it easy for pet owners to acquire ‘fake’ documentation — for a fee.

“It doesn’t matter if it’s a duck or a mini horse, as long as a passenger has the correct paperwork, they’re allowed to fly with an emotional support animal and nobody can say anything about it,” said veteran flight attendant Heather Poole, author of Cruising Attitude.

Poole says it’s not a flight attendant’s job to determine which passengers are flying with true support animals or which ones have simply secured paperwork to avoid paying a fee for their pet to fly, but “I can spot a fake emotional support animal a mile away,” said Poole. “It’s usually growling or barking at other support animals. That, or it’s dressed nicer than its owner.”

2017 may bring changes — or at least some clarification — in how airlines and passengers define service or emotional support animals.

While noting that its ACCESS Advisory Committee was unable to reach agreement on updated rules regarding service animals, the U.S. Department of Transportation recently said it intends to draft its own rules.

“The guide dog and animal training groups all agree this is a problem, so does the community,” said Eric Lipp of the Open Doors Organization. “One solution floated is to have a national registry and certification for service animals so they are given ID. The DOT could also fine a passenger and make big news. That would help, but who wants to do that?”

(A slightly different version of my story about animals in airports and on airplanes first appeared on NBC News Travel.)