Wi-Fi

In-flight Wi-Fi a swing-vote for road warriors?

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Several airlines are testing in-flight Wi-Fi on a few planes and recently Southwest and Alaska airlines climbed on board with their satellite version of the service, courtesy of Row 44.

I tested the service out yesterday on Alaska Airline’s “Wi-Fi One” plane, flying back and forth between Seattle and Orange County.  There were two guys on board who were flying the plane specifically to check out the service, but otherwise the only way folks knew this was “the Wi-Fi plane” was if they noticed the big decal by the door (I admit, at first I didn’t) and if they read the big card in their seatback pocket.

Once folks did discover the service – which is complimentary during the test period – they used it, talked about it to their seatmates and across the aisles and, of course, sent e-mail messages: “Guess where I’m writing from.”

The service was a bit sluggish on the return trip, which got folks talking even more, but generally once travelers got connected, they seemed delighted to have this new amenity as an in-flight option.

Would frequent travelers choose to fly one airline over another based on the availability of Wi-Fi?  “It’s the right play. I would definitely lean towards a flight with Wi-Fi,” one passenger told me, “and I would have no problem paying a premium for the service.”

We’ll see: one of the questions in the survey passengers are asked to fill out when they sign-on to the in-flight Wi-Fi is “How much would you be willing to pay for this service?”

Alaska Airline’s Wi-Fi One

Testing out in-flight Wi-Fi on Alaska Airline’s Wi-Fi One.   Sign-on was easy, system is fast.  (Seems faster than my connection at the airport; could that be?).

Flight attendants seems excited about being on the test plane, but I’m surprised there was no announcement letting everyone know the service was available – for free.  There are big cards explaining the service in the seatback pockets – but not that many look in those pockets do they?

Already I’m wondering: As in-flight Wi-Fi becomes more common – and we have to pay for it – travelers will have another decision to make:  pay for Wi-Fi in the airport or pay for it on the plane.  Would you do both?

Tidbits for travelers: PHL gets a new spa; United goes cashless; Alaska gets Wi-Fi

XpresSpa has opened a new location at Philadelphia International Airport (PHL) – in the International Terminal, Terminal A West – offering massages, aromatherapy products, and other personal care items.  There’s another branch of XpresSpa on Concourse C that offers massages as well as manicures, pedicures, facials, waxing and reflexology.

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This week United Airlines announced that starting March 23rd, passengers will be asked to pay for on-board purchases (cocktails, sandwiches, snacks, etc.) with credit or debit cards instead of cash.  There are some exceptions. According to a United press release:

“United will continue to accept cash in addition to credit and debit cards on flights to and from Europe, Asia, the Middle East and South America.  On United Express flights cash will continue to be the accepted form of payment.”money

And, starting this week, Alaska Airlines is testing its new in-flight Wi-Fi service on one Boeing 737-700 airplane.

The in-flight Wi-Fi is provided by Row 44 and will be  offered free for the next 60 days or so while the airline tests the service.  Then the plan is to install Wi-Fi on the airline’s entire fleet of aircraft – and start charging.

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Southwest Wi-Fi to filter for pornography

Earlier this week, Southwest Airlines announced that it was finally testing in-flight Wi-Fi on two planes and plans to being testing the service on four planes in just a few weeks.

The service is provided by Row 44, which provides Wi-Fi via aircraft-to-satellite technology.  The service will be free during an initial testing phase and will allow passengers to access the Internet via laptops, iPhone, and Wi-Fi enabled smart phones.

Cellular phone service won’t work with Southwest’s in-flight Wi-Fi service. And while VOIP will be blocked for passengers, it will be available for the cockpit and cabin crew.

That opens a lot of possibilities.   Good and bad.

Also, while Southwest is heavily touting the fact that it’s wrapped one of its airplanes with a decal featuring the cover model from the 2009 Sports Illustrated Swimsuit Issue, according to Row 44’s president and co-founder Gregg Fialcowitz, Southwest Airlines will be filtering on-board Wi-Fi to block sites that might contain pornography.

Sort of a mixed message there, don’t ya think?

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Watch that airport Wi-Fi

Now this is scary:

According to this report, its pretty easy for folks to hack into airport Wi-Fi systems.  Free or not.  So say the folks at AirTight Networks, a wireless security firm that recently sent hackers to 20 U.S. airports.

They say they found it incredibly easy to see hack into the systems and see what folks were doing on their laptops.

The report offers some tips to stay safe.  So read ’em over – and be careful out there.

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Tools for travelers: Airport Wi-Fi guides

Someday, when I’m president, there will be free, reliable, secure Wi-Fi everywhere.

Especially in all airports and, now that the technology has caught up, in all airplanes.

In the meantime, travelers sometimes need to hunt and peck to find out what service is available where.  One site trying to help: airportwifiguide.com.

I like the map that links to airports with free Wi-Fi, the state-by-state list of airports, and the fact that some travelers are  sending in tips.

But they need more ‘informers.’  I tried searching for the free Wi-Fi services at Orlando International Airport and didn’t find that airport – or its free Wi-Fi service – listed.   Ditto for Fort Lauderdale.

So, if you have a moment, send them your finds.

In the meantime,the Wi-Fi-FreeSpot Directory seems to have a more comprehensive list of airports with free Wi-Fi and includes airports beyond North America, as well as hotels, restaurants, and other places.

So…Wi-Fi-wise, we’re moving in the right direction.

Let me know if you’ve found other comprehensive airport Wi-Fi guides we can add to the toolbox.

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Free (filtered) Wi-Fi on some Delta flights through Dec 31

Starting today, December 16, Delta Air L ines will be offering Aircell’s “Gogo” in-flight Wi-Fi service on one Boeing 757 flying the airline’s domestic routes and on five MD-88 aircraft flying shuttle routes between New York’s LaGuardia Airport, Boston’s Logan International Airport and Reagan National Airport in Washington, D.C.

The cost: $9.95 for flights three hours or less and $12.95 for flights three hours or more.

The service (which will be filtered) is free through December 31st on Gogo-equipped MD-88 shuttle flights through the end of December.

Happy sky high Wi-Fi.

Chill out – for free – at Hartsfield-Jackson Atlanta Int’l Airport

The list of stress-busting activities being offered at the nation’s airports this holiday season just keeps growing:

In addition to the entertainment being offered by airports around the country and the free amenities being offered by JetBlue Airways in its new terminal at JFK, on Nov. 25th and 26th, travelers passing through Hartsfield-Jackson Atlanta International Airport (ATL) can get free massages, free Wi-Fi, and free snacks.

The stress-reducing services are at the “privacy oasis” sponsored by 3M Computer Privacy Filters in the Airport Executive Conference Center on the 3rd floor of the Atrium. The company has also set up a Web site where travelers have been sending in tips about places to chill out at various airports around the country.

Given how close we sit next to each other on airplanes, computer privacy filters seem like a useful tool pretty much anytime. But as I wrote in a recent Well-Mannered Traveler column on MSNBC.com, privacy filters may become downright necessary as airlines roll out in-flight Wi-Fi. (Virgin America is launching its Gogo in-flight Internet service – on one plane – this Sat, Nov 22) Not all airlines plan to filter in-flight Internet service and some travelers are worried about being exposed to inappropriate material on a seatmate’s screen.

Love the layover: Indianapolis International Airport

All of a sudden there are lots of (free) reasons to visit Indianapolis.

The city has just opened its brand-spanking-new terminal at Indianapolis International Airport (IND), complete with free wireless Internet access, swanky shops and restaurants, and several million dollars worth of brand new public art.

Now museums, attractions and tourist destinations in town have banded together to offer free admission and other freebies, one each day, during the 12 days leading up to Christmas. The promotion begins Saturday Dec 13, with free admission to the Indianapolis Motor Speedway Hall of Fame Museum and ends on Christmas Eve with free admission to see Santa, a snow castle and other attractions at the Children’s Museum of Indianapolis. I have my heart set on flying in by Dec. 20th. That’s when there’ll be free tours at the Indiana Medical History Museum, which bills itself as the “nation’s oldest surviving pathology laboratory.”

(The “Anatomical Museum” room inside the Indiana Medical History Museum. Photo courtesy the IMHM.)

Here’s a link to more information about the 12 days of free events in Indianapolis leading up to Christmas.