Travelers will be running into robots at more airports as HMSHost adds Pepper, the humanoid robot, to the staff of more of its restaurants.
Her job: to give menu informaton and recommendations and generally entertain – or alarm – guests.
You may have encountered Pepper at her first assignment: the Pyramid Ale Taproom in Oakland International Airport. Now Pepper clones are also working hard at Avenue des Canadiens in Montréal–Pierre Elliott Trudeau International Airport (where Pepper understands French or English), the Washington Redskins Burgundy & Gold Club in Washington Dulles International Airport and at Point the Way Café in Los Angeles International Airport.
According to HMSHost, Pepper customizes her features for each airport so her interactions with travelers vary from location to location. In some airports she not only offers restaurant help, she helps travelers with directions to things at the airport, such as gates and the nearest restrooms.
If yu run into Pepper, let us know what the expereience is like. Cool or creepy?