Kelli Grant wrote a lovely article for Smart Money about my favorite topic: what to do when you’re stuck at the airport. She was nice enough to include a few quotes from me in her story.

The bottom-line message from me and pretty much everyone else she spoke with is that there’s no need to just sit around: “airports now offer upgraded amenities and swanky new terminals, which not only provide added revenue, but also serve to soothe frazzled travelers.”

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