The J.D. Power 2015 North America Airline Satisfaction Study is out today and both Alaska Airlines (in the traditional carrier segment ) and JetBlue (in the low-cost carrier segment) remain at the top of the heap in terms of customer satisfaction.
Alaska Air ranked highest in its category for the eight consecutive year, followed in the rankings by Delta Air Lines and American Airlines.
JetBlue ranked at the top of its segment for the 10th consecutive year, followed by Southwest Airlines.
The study measures passenger satisfaction with North America airline carriers based on seven factors (in order of importance): cost and fees; in-flight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservation. You can see the full list here:.