unruly passengers

TSA offering self-defense training to flight crews.

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As airline passenger volume ticks up, many passengers are packing something the Transportation Security Administration and airlines would rather they’d leave home: a combative attitude.

“Passengers do not arrive at an airport or board a plane with the intent of becoming unruly or violent; however, what is an exciting return to travel for some may be a more difficult experience for others, which can lead to unexpected, and unacceptable, behaviors,” said Darby LaJoye, TSA Senior Official Performing the Duties of the Administrator.

The Federal Aviation Administration (FAA) is reporting an alarming spike in incidents of unruly passengers.

Here is part of a table from the FAA showing all the cases investigated that cited violations of one or more FAA regulations or federal laws.

There are 3,082 incidents so far in 2021, compared to fewer than 200 cases in any of the past five years.

You’ve no doubt seen and read about all the crazy incidents on planes with passengers refusing to comply with federal regulations to wear face masks. But not as well-publicized are the incidents that have been taking place in airports.

TSA shared this in a statement:

“Two separate incidents this month have triggered referrals to law enforcement for passengers in Louisville, KY and Denver, CO. In Louisville, a passenger allegedly assaulted two TSOs while attempting to breach the exit lane and is facing state criminal charges for criminal trespass, fleeing and evading police, misdemeanor assault, and resisting arrest. The Denver incident involved a passenger allegedly biting two TSOs and remains under investigation. Both passengers also face a potential civil penalty of up to $13,910 for each violation of TSA security requirements.” 

Here’s something that may help:

In early July the TSA is restarting its Crew Member Self-Defense (CMSD) training. Under the voluntary program, which was paused due to COVID-19 restrictions, Federal Air Marshals train flight crew members in defensive measure techniques for responding against an attacker in a commercial passenger or cargo aircraft.

During the training, flight crew members learn to identify and deter potential threats, and if needed, apply the self-defense techniques against attackers.  The four-hour training is offered to flight crew members free of charge and is held at 24 locations around the United States.

“Through this training program, TSA’s Federal Air Marshals are able to impart their specialized expertise in defending against and de-escalating an attack while in an aircraft environment,” said LaJoye, “

Sara Nelson, the president of the Association of Flight Attendants-CWA, would like the course to be compulsory.

Assaulting or threatening a member of the flight crew is a federal crime and perpetrators may face civil penalties, criminal fines, or imprisonment. In May 2021 alone, the FAA proposed civil penalties ranging from $9,000 to $15,000 against five airline passengers for allegedly interfering with and, in two cases, assaulting flight attendants who instructed them to obey cabin crew instructions and various federal regulations. 

“No warnings”: FAA getting tough with passengers who are unruly or won’t wear masks

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Citing “a disturbing increase in incidents where airline passengers have disrupted flights with threatening or violent behavior,” the Federal Aviation Administration (FAA) said Wednesday it will ratchet up its legal enforcement policies.

“These incidents have stemmed both from passengers’ refusals to wear masks and from recent violence at the U.S. Capitol, ” the FAA said in a statement.

The FAA says up to now it has been addressing unruly passenger incidents with warnings, counseling, and civil penalties. (Counseling?)

But effective immediately and through at least March 30, 2021, “the agency will pursue legal enforcement action against any passenger who assaults, threatens, intimidates, or interferes with airline crew members.”

That legal enforcement may include fines of up to $35,000 and imprisonment.

There have been some scary incidents onboard planes recently. Including on Friday, January 8, two days after a mob of Trump supporters stormed the U.S. Capitol building, when an American Airlines pilot threatened to put the plane down “in the middle of Kansas” in response to chanting, unruly passengers.

NY-area airports want to fine unruly passengers for flight delays

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Here’s an intriguing idea: the Port Authority of New York and New Jersey, which operates JFK, LaGuardia and Newark International airports, wants to sue unruly passengers who cause major flight delays.  This is the story I wrote Monday for msnbc.com.

 

Unruly airline passengers at any of the three New York area airports (JFK, LaGuardia and Newark Liberty) may soon have to go to court and pay for the cost of delaying a flight.

“On a regular basis we’re having issues where planes have to come back to the gate because of disruptive passengers,” said Steve Coleman, spokesperson for the Port Authority of New York and New Jersey, which operates the three airports. “We’re looking to cut down on the number of incidents that require police response and reduce the amount of time and money airlines lose because of these incidents.”

Coleman said the airport authority is embarking on a campaign that will include the use of social media, posted signs and other methods to strongly remind passengers to behave and follow the instruction of airline crewmembers.

“Our lawyers are also looking at ways we can take civil action against the most egregious cases,” said Coleman.

The cost per hour to operate a U.S. passenger airline is $5,867, according to Airlines for America (A4A), the airline trade association. “So any delay represents a real cost to an airline’s bottom line,” said A4A spokesperson Steve Lott. If the new policy is enacted, the Port Authority might sue passengers responsible for a delay to pay for the related costs.

In 2011, there were 1.3 million flights at the New York area airports and Port Authority and police responded to close to 400 incidents involving disruptive airline passengers. “Most of those were due to people who wouldn’t turn off their electronic devices, which is a federal law,” said Coleman. Many other incidents were related to smoking and passenger disputes.

“And it’s not just a New York thing,” said Coleman. “This resonates with airports across the country.”

Research conducted by the Airports Council International-North America (ACI-NA) shows that passengers often blame the airport for airline-related delays. “So, certainly the discussion the Port Authority is having is likely to prompt other airports to think about this,” said Debby McElroy, ACI-NA’s executive vice president, policy and external affairs.

The incidents-to-flights ratio at the New York area airports and elsewhere “is actually quite low, but any effort that helps enforce the message of what the laws are will help,” said A4A’s Lott.

Brandon M. Macsata, executive director of the Association for Airline Passenger Rights, said he applauds efforts to reduce airline delays, but it seems somewhat unfair to single out airline passengers for systemwide problems. “There can be numerous reasons why passengers might be responsible for delayed flights, including what happened two weeks ago when a family was escorted off the plane because their daughter wouldn’t stop crying.”

Passengers who interfere with the duties of a crewmember and engage in unruly behavior can be fined by the FAA or prosecuted on criminal charges. Reporting incidents to the FAA is at the discretion of crewmembers, and in 2011, as of October, the agency had taken action on 127 incidents nationwide.

“The Port Authority has not contacted the FAA. So we are unaware of their plans,” said FAA spokesperson Alison Duquette. “The bottom line is that people should know if they behave badly on an airplane they can go to jail or be fined.”

What do you think? Should airports be able to levy fines on unruly passengers who cause airplanes to return to the gate?