Singapore Airlines

Lessons learned from the Singapore Airlines Training Center – part 1

It’s been fun this week to learn about and, better yet, experience, the plush seats and top notch service offered to business and first class passengers on board Singapore Airlines’ new A380 service from JFK to Frankfurt and Singapore.

Demo of bed in First Class suite on Singapore AIrlines A380

But there’s also a serious side to these giant airplanes: safety.

That’s why I was so interested – and so attentive – on a tour of the Singapore Airlines Training Center.

A mock-up of the A380 is set up here and, on a tour of the facilities, we learned that not only is the drop from the door to the floor exactly the same height as it would be out in the ‘real ‘ world, but that every member of the Singapore Airline’s crew must return here each year for a training ‘check-up’ that includes deploying and going down these slides.

That way, if there’s an emergency, crew members “don’t think; they respond,” the trainer on duty told us.

I wondered what the famously polite Singapore Airlines crew members are taught to do in an emergency with a passenger who might balk at going down a slide.

“Those passengers would feel a gentle, but firm, push,” the trainer told us.

I would have liked to try out that evacuation slide, but thought twice about even asking to jump into the cold, choppy waves outside the water evacuation pod used for practice in the next room:

Noticing the heels and the outfits some members of our tour group were wearing, the trainer also offered some “dress for success” tips in case of a flying emergency: Thumbs up on loose slacks and low heels. Thumbs down on pantyhose, high heels and clothing apt to be flammable.

I’d heard those tips before – and mostly ignored them – but after getting a close look at these evacuation paths – and heights – I’m going shopping for new, safer, travel outfits.

Next up: Transforming flight attendant trainees into crew-worthy gems.


Note: I’m in Singapore as a guest of Singapore Airlines.

Singapore Airlines adds A380 service from JFK to Frankfurt and on to Singapore

On Monday, January 16th, Singapore Airlines began A380 service from New York’s JFK airport to Frankfurt and on to Singapore.

I was lucky to be one of the invited guests on board.

Pre-boarding festivities include a full spread of food and refreshments for passengers in the gate area, the opportunity to get a photo taken with a trio of Singapore Airlines flight attendants, speeches and a ribbon cutting ceremony.

Passengers boarding the flight even got a welcome-aboard present that included a box of chocolates.

What’s the big deal with this plane and this route? Beyond the fact that Singapore Airlines now offers (almost) around-the-world service via A380 (JFK-Frankfurt-Singapore-Tokyo-LA), this version of the world’s largest commercial aircraft also has two double suites: private cabins equipped with double beds for two passengers.

There are single suites as well, and while I didn’t get to travel in a suite, I did get to pass by them and noticed that, like many hotels, each suite has a card letting the customer know the name of the person who prepared their night’s lodging.

Best airline seat?

SingaporeAirlines Business Class_Cabin B777-300ER

Whether your flight is short or long — but especially if it’s long — where you sit on the airplane can make all the difference in how much you enjoy the trip. That’s why sites such as SeatGuru and Seatexpert, which evaluate the desirability of every seat on just about every type of commerical aircraft, are so popular, and why so many airlines keep raising the bar — and the price — for the most comfortable seats.

For Bing Travel, I put together a slide show exploring some options – from the best to the worst seats.
You can see the full slide show here, but here’s one of the more intriguing options.

Singapore Airline Double Bed

Can there be “a class beyond first class,” as Singapore Airlines claims to offer? On the airline’s new A380s there are cruise-line-like suites with sliding doors, armchair-style seats, 23-inch wall-mounted LCD screens and stationary drawers with writing supplies. Each suite also has its own full-sized flat bed with pillows and linen by Givenchy. And, in a first for commercial aviation, for couples traveling together, the sleeping areas in the middle seats can be converted to double beds.

Singapore airlines First-Class suite

I’ll be flying on one of these suite-equipped A380s next week and will have a chance to tour – but not stay in -a suite. I’ll be sure to snap some photos – and maybe ask for a piece of stationary – while I’m there.

Samba at Singapore’s Changi Airport

This sounds like fun:

To celebrate Singapore Airlines’ new direct service from Singapore to Sao Paolo, Brazil, Changi Airport isn’t just having a kick-off party; it’s staging a month-long “Fly to Brazil” carnival, complete with exhibits, attractions and prizes throughout the airport.

The celebration will include booths offering a chance to play Brazilian games, opportunities to get photographed wearing Brazilian party clothes, and regular performances of Brazilian music and dance, with instructors on hand to teach samba and other Brazilian dance moves.

And anyone who spends S$10 in the airport shops and restaurants  will get an entry in a “Fly to Brazil” ticket raffle.

Changi’s “Fly to Brazil” carnival runs through March 27th, in the Departure Hall of Terminal 3 and the Departure Transit Mall of Terminals 2 and 3.

Flying phone calls, free B&B stay, and free ice-skating

Veterans Day

This is a truly great endeavor by some inns and B&Bs across the country.

On November 10th, in observance of Veterans Day (November 11th), more than 300 B&Bs and Inns in more than 40 states around the country will be offering a free night’s stay to active and retired U.S. military members.  Here’s the list of participating properties.

Each property is committing to offer at least one room, and many properties are already full. But the program is getting a lot of attention, so check back to see if other properties join the list.

Telephone

Here’s something sure to be controversial: Singapore Airlines has partnered with OnAir to offer passengers Wi-Fi Internet and mobile services – including the option to make and receive phone calls. The service will begin being rolled out in the first half of 2011.

What do you think?

Ice-skating gal

Get ready: winter is coming and for outdoor fans Southwest Airlines will be hosting free ice-skating in downtown Denver.

The Southwest Rink at Skyline Park will be next to the historic Daniels and Fisher Clocktower, right next to the recently opened Southwest Porch.

Free skating starts November 26th. You can bring your own skates or rent some there.