John Wayne Airport

Travel Tidbits: Hawaii, Amtrak, Comic Book Art

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Travel Tidbits from airports and airlines near you

Southwest expands Hawaii flights from California

Southwest Airlines announced new nonstop flights from Mineta San Jose International Airport (SJC) to both Kona (KOA), on the island of Hawaii, and Lihue, Kauai (LIH) will begin flying in January 2020.

Once these flights begin, you’ll be able to fly to all four main Hawaiian Islands nonstop from SJC.

Southwest will start flights between SJC and Lihue four days per week (Mon/Wed/Fri/Sun) starting January 19, 2020. Flights to Kona will be three times a week (Tue/Thu/Sat) beginning January 21.

These new flights will be in addition to Southwest’s existing daily, nonstop flights between SJC and both Honolulu and Kahului (Maui), which began in May.

Take the Train – half off

You can’t take the train to Hawaii, but you can take it lots of other places – for half price.

Amtrak just kicked off its September Sale, offering 50% off tickets nationwide. The sale runs Friday, August 16 through Saturday, August 17, 2019 and covers travel anywhere between September 1 and September 30, 2019. Even better: no blackout dates.

Comic art at John Wayne Airport

Like comic books? Then you’ll love this comic book art.

Mixed Media Collage artist Fernando Del Rosario brings his “Real Heroes” collection of inspiring quotes and original composed art – made from comic books – to John Wayne Airport (JWA).

“My Real Heroes collection is meant to grab you, lose yourself within each piece and come out inspired, motivated, and creatively recharged,” said Del Rosario. “Every one of these comic book pages is from my collection as a kid. And this is my way of sharing my story and my inspiration with the public.”

Del Rosario’s artwork is on display in the JWA Community Focus Space from August 15 – September 17, 2019.

Travel Tidbits from an airport near you 

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Multi-sensory room at Miami International Airport

Hartsfield-Jackson Atlanta International Airport and several others have them.

Now Miami International Airport has one too.

Miami International Airport now has a multi-sensory room just beyond the Concourse D TSA security checkpoint. The room provides a quiet area for young passengers with cognitive or developmental disabilities such as autism.

The dimly lit space includes sensory-soothing fixtures, including an aquatic bubble tub, wall puzzles, cushioned seats and a light projector. Hours: seven days a week from 6 a.m. to 10 p.m.

Party at Austin-Bergstrom International Airport

Amy’s Ice Cream is back at Austin-Bergstrom International Airport and a good time to indulge is today during the kick-off party for the refreshed Asleep at the Wheel Stage in the center of the Barbara Jordan Terminal.

Located near Gate 19, there’s a 9-foot neon lighted guitar spinning above the area and seating for 190 patrons.

The party runs from 11 a.m. to 1 p.m. and includes a ribbon cutting ceremony and performances by Ray Benson, Heybale Band, and Love & Chaos.

NFL Hall of Famer Earl Campbell will be on hand to help celebrate the Heart of Austin area of the airport that includes the Saxon Pub Bar, Joe’s Coffee and Earl Campbell taco-themed food truck.

Fresh art at John Wayne Airport


A new photographic exhibit at John Wayne Airport in Orange County, CA by Jane Szabo’s is titled “Family Matters” and uses childhood posessions and simple objects to tell a complicated story of family dynamics.

After moving her 86-year-old father and 91-year-old mother into assisted living, Szabo began to organize the contents of their home of 36 years. “Family Matters” is a result of the final selection of treasures she kept before placing her parent’s home for sale.

Fiesta at San Antonio International Airport

San Antonio International Airport held its Second Annual Fiesta San Jacinto Day Parade recently, with mariachi music, parade floats, mascots and festive colors through both terminals of the airport.

Top airports share their secrets to success

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What ‘secret weapons’ do airports use to make passengers happy? For my most recent “At the Airport” column on USA TODAY, I asked some of the ‘winners’ in the most recent JD Power suvey to share what they think makes their airports stand out against others.

Airports around the country are dealing wiht record high passenger volumes and a wave of major terminal construction projects. Yet, U.S. airports are doing a bang-up job of pleasing passengers.

That’s the major take-away from the 2018 North America Airport Satisfaction Study recently released by J.D. Power, which ranks everything from airlines and airports to electronics and cars.

The study says travelers’ overall satisfaction with airports is at a record high, based on factors such as terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail.

Of course, some airports rank higher in the study than others. And when we quizzed ‘winners’ about the secrets to their success, “a commitment to customer service” emerged as a universal theme. But so too did did a keen, good-hearted sense of competition.

The ‘mega’ airports

 

Among ‘mega’ airports – those serving more than 32.5 million annual passengers – Orlando International Airport (the 2017 category winner) and McCarran International Airport in Las Vegas tied for first place.

Orlando International (MCO), Florida’s busiest airport, credits its return win to “a seamless arrival and departure experience that exceeds the needs of the traveler and instills a memorable imprint of the culture and environment of the region.”

The airport is meeting milestones in its $4.27 billion Capital Improvement Plan and has completed a variety of ‘passenger-pleasing’ projects ranging from improved Wi-Fi and baggage systems to a people mover system that transports passengers over waterways and landscape that evoke the Florida sense of place.

When McCarran International Airport (LAS) landed in the number 3 slot in J.D. Power’s ‘mega’ category last year, Rosemary Vassiliadis, Director of Aviation for Clark County, Nevada,  gathered her team together to strategize how to move up to first place.

“It’s personal for us,” said Vassiliadis, “Las Vegas is a destination city and our airport offers the first and last look for almost 50% of the people who visit. We want to let them know how much their visit means to us.”

To gain its first-place tie this year, LAS teams focused on upgrading terminal spaces, smoothing out checkpoint experiences and perfecting the “You’re in Vegas” vibe that includes slot machines, a neon “Welcome to Las Vegas” sign, and a curated “Voices of Vegas” taped music program highlighting iconic Vegas acts and songs that name check the city.

At Detroit Metropolitan Airport (ranked third in this category this year) logo welcome mats have replaced industrial black runners. DTW officials also credit high passenger satisfaction ratings to amenities such as new nursing rooms, water bottle refill stations and light fixtures that can be programmed with seasonal and sport-team colors.

At Denver International Airport, which placed fourth in the ‘mega’ category this year, the secret to success is always looking for ways to “surprise and delight passengers,” said airport spokeswoman Emily Williams.

DEN offers everything from a Canine Airport Therapy Squad (that includes a cat) to airport events in an outdoor plaza that have featured a beer garden and an ice-skating rink.

And during its current terminal renovation project, DEN is having success delighting passengers with a series of “Pardon our dust” messages that embrace the conspiracy theories and rumors of alien inhabitants that date back to 1995, when the airport opened.

The best ‘large’ airports

Among ‘large’ airports serving 10 million to 32.4 million passengers California’s John Wayne Airport, in Orange County, ranked highest this year; Dallas Love Field ranked second and Oregon’s Portland International Airport ranked third.

John Wayne Airport 2006

With a departure curfew, passenger and flights caps and just 505 acres, “We’re a postage stamp of an airport, but passengers like our airport’s convenience.” said Deanne Thompson, spokeswoman for John Wayne Airport (SNA), which is located about an hour from LAX.

At SNA, passengers also appreciate ‘extras’ such as water bottle refill stations, pet relief areas, the vibrant art program and the nursing mothers lounge with adjustable lighting, said Thompson, “All amenities that make travel easy.”

Dallas Love Field Airport, which must contend with a gate cap, credits its customer satisfaction success to “personal touch and high-quality customer service.”

The airport offers a live weekday lunchtime music performance program, permanent and changing art exhibitions, a public piano, a children’s play area and information booths that are staffed from 5 a.m. until the last flight.

And at Oregon’s Portland International Airport, passengers enjoy the wide selection of local and regional shops and restaurants, true street pricing and a suite of amenities that includes a free movie theater, said PDX spokeswoman Kama Simonds.

“The secret sauce? The folks who work at PDX, who have an awesome sense of pride in the work they do and the travelers they interact with,” said Simonds, “And as we all know from when we’re travelers, that makes the whole experience that much better.”

The best ‘Medium’ airports

Among medium sized airports – those serving between 3 million and 9.9 million passengers – this year Buffalo Niagara International Airport ranks the highest, followed by Indianapolis International Airport and Fort Myers/Southwest Florida International.

 

In addition to focusing on customer service, “We also do things that go above and beyond,” said Kimberley Minkel, executive director of the Niagara Frontier Transportation Authority, which operates the Buffalo Niagara International Airport.

The airport has a branch of the Anchor Bar where Buffalo chicken wings were invented and the second largest ‘Paws of Love’ therapy dog program in the country. Thanks in large part to BUF’s award winning snow removal team, the airport never closes.

Among its ‘secret weapons,’ Indianapolis International Airport cites its bright, wide-open spaces and amenities such as human-powered charging kiosks and an extensive permanent and rotating art exhibition program. Events at the airport often mirror what’s happening in town: i.e. during Indianapolis 500 season, IND hosts a panel with drivers sharing stories of their racing experiences.

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And a Southwest Florida International Airport in Fort Myers, “Our secret to success is the sense of place at our facilities,” said RSW spokeswoman Victoria Moreland, “In the terminal you can look out huge windows at the busy ramp and runway areas while sitting at a table under a palm tree.”

Do you agree with these rankings? And have you noticed these ‘secret weapons’ employed?

Robots invade John Wayne Airport

Exhibits, Technology, ,

 

A collection of more than 100 toy robots – many with their original boxes – and robot-related catalogs belonging to an Orange County, CA resident are on display at John Wayne Airport (SNA) in the Vi Smith Concourse Gallery, on the upper level across from Gate 18 through 21 in Terminal C.

 

Robots of a different kind – on display this week at the the SITA IT Summit in Brussels – may soon help ease long check-in lines at your airport.

 

 

SITA Lab has created KATE, a smart check-in kiosk that knows when it may be needed and can move on its own to congested areas in airports.

The robotic kiosk uses geo-location technology to find its way through the airport and will use Wi-Fi to connect to  airline and airport systems, says SITA Lab, so ‘Kate’ can move freely through the airport terminal using obstacle avoidance technology to avoid bumping into people or things.

The robotic kiosks are designed to give airports and airlines an added tool for managing peaks in passenger flow caused by delays, scheduling peaks or other situations and, while brand new, will soon be tested in airports.

Pittsburgh International or (Mister) Fred Rogers Int’l Airport?

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There’s a petition out there to change the name of Pittsburgh International Airport to Fred Rogers International Airport.

Where would you weigh in?

Fred Rogers grew up near Pittsburgh and for 33 years episodes of Mister Rogers’ Neighborhood, the beloved children’s television show he and his red sweater starred in, were produced at Pittsburgh’s public TV station, WQED.

A special gallery at Pittsburgh’s Heinz History Center displays artifacts from the show, including Rogers’ iconic sweater, necktie, khakis, sneakers and the living room set he entered at the beginning of each show.  There’s also a recently refreshed exhibit dedicated to Rogers on Concourse C at Pittsburgh International Airport.

But that isn’t enough for Ian Miller, a Pittsburgh citizen who last week started a change.org petition asking that the name of Pittsburgh International Airport be changed to Fred Rogers International Airport.

“Fred Rogers, a television pioneer and children’s entertainer, shared Pittsburgh’s sense of community with the world through his PBS show,” Miller writes in his petition, “Pittsburgh is still an active transit hub and, for many people, our airport will be their first experience in Pittsburgh. We wish to welcome everybody to our neighborhood.”

The petition has over 11,000 signatures so far.

And while Allegheny County Airport Authority, which manages Pittsburgh International, appreciates Miller’s enthusiasm and agrees “Fred Rogers occupies a special place in the hearts of Pittsburghers and people around the world,” said airport spokesman Bob Kerlik, it seems unlikely the airport’s name will be changed.

“In 2016, we completed a rebranding of the airport to better match the ongoing renaissance of the Pittsburgh region,” said Kerlik, “And at this time our focus is on continuing to advance ‘Pittsburgh International Airport’ as a global aviation leader.”

Naming – or renaming – an airport after a celebrity with a local connection isn’t unheard of in the United States.

In Santa Rosa, CA, for example, passengers land and take-off from the Charles M. Schulz -Sonoma County Airport. In Louisiana, the major airport is the Louis Armstrong New Orleans International Airport. John Wayne Airport serves Orange County, CA and the Will Rogers World Airport provides air service to Oklahoma City, OK.

 

Oklahoma City Airport

And while it has recently been rebranded as Hollywood Burbank Airport, the official name of the airfield about 12 miles north of downtown Los Angeles is still legally Bob Hope Airport.

 

Fresh art at John Wayne Airport

Art,

WAYNE_WonderSlimbyGeorgeJames

Wonder Slim by George James, courtesy Fullerton College

The new art exhibit at John Wayne Airport in Santa Ana, California shares some ‘hidden treasures’ plucked from the art collections of five Orange County colleges and universities and is on display through August 2015 in the Vi Smith Gallery across from Gates 18-21.

Twentysix Gasoline Stations by Ed Ruscha - art book. Courtesy University of California, Irvine

Twentysix Gasoline Stations by Ed Ruscha – art book. Courtesy University of California, Irvine

The airport’s art program presents intriguing, museum-quality exhibits on a regular basis. Also on exhibit now (through April 2015) are whimsical paintings by Costa Mesa artist Cheryl Bookout –

The Fish in her Party Dress - Cheryl Bookout

The Fish in her Party Dress – Cheryl Bookout

And – always there: Flight of Ideas. This wonderful, large scale three-dimensional sculpture above the baggage carousels in Terminal C is made up of 21 aluminum birds with wing spans up to 14 feet by Beth Nyback. Look closely next time you’re there: the wings of the birds display enlarged portions of multi-colored aeronautical charts.

Flight-of-Ideas

Paintings of currency & postage stamps at John Wayne Airport

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75 paintings of currency and postage stamps by pop artist Robert Dowd (1936-1995), on loan from a private collector, are on display through mid-January 2013 at John Wayne Airport in Orange County, California.

You can see more images from the exhibit here.

From the airport notes about the exhibit:

Dowd became interested in art in 1957 when he was stationed at Camp Pendleton and came to Laguna Beach on liberty, encountering the artwork and paintings on view at the Laguna Beach art museum leaving him with an overwhelming desire to paint.

Tune in with antique radios at John Wayne Airport

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As a radio producer, collector and fan of airports, here’s an exhibit that resonates with me completely:

A collection of antique and classic radios are currently on display at John Wayne Airport in Orange County, California.

Look for these classics in the Vi Smith Concourse Gallery of Terminal A across from Gates 2 through 5 and in Terminal C across from Gates 18 through 21. They will be there till July 16, 2012.

The exhibition, titled Sound Design, features 86 radios from the 1930s, 40s and 50s, all on loan to the airport from the collection of Mark and Janet Hilbert.

Sonora Model No. 356

John Wayne Airport’s new Terminal C open, with baggage woes

Air Travel, Airport shops, Airports, Baggage, free Wi-Fi, Wi-Fi,

On Monday, November 14, 2011, John Wayne Airport in Orange County, California officially opened its new Terminal C, which offers travelers a new parking structure, new security screening lanes, new gates, new shops, new restaurants, free Wi-Fi, new artwork, workstations and plenty of places to plug in gadgets.

Flight of Ideas - by Beth Nybeck

You can see a map of the new terminal and a list of the new eateries and shops here but, unfortunately, if you’re heading to JWA’s new Terminal C you won’t be able to check your luggage.

Although the new terminal is open for business, the baggage handling system failed a certification test last week. So for now you’ll need to check your luggage in Terminal B.

All in all, the place does look pretty swanky and I’m hoping to visit in person soon. If you get there before I do, please share your thoughts on what you see and send along a few photos.

Tidbits for travelers: airfare tax holiday (sort of) & fresh airport art

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A little bit of this and that for a summer Monday:

Tax holiday on airline tickets – sort of

The U.S. government’s failure to reauthorize the budget for the Federal Aviation Administration (FAA), means that domestic airlines can’t charge some federal excise taxes on flights until the issue is worked out.

For a while there over the weekend, it looked like travelers would be getting a holiday from several taxes (the 7.5% tax on domestic transportation, the $3.70 domestic segment tax and the $16.30 international arrival/departure tax), but it turned out only some airlines, including Alaska Airlines, Spirit Airlines (surprise!) and Virgin America are passing along the savings.

 

The other airlines? They raised their bases fares so that, in many cases, anyone seeking to buy a ticket would pay what they would have before the FAA shutdown.

Sneaky!

Elsewhere…

If you’re traveling through John Wayne Airport in Orange County, CA before September 12, 2011, look for paintings by Steve Metzger on the departure (upper) level near the security screening areas and on the arrival (lower) level near baggage carousels 1 and 4.

Courtesy Steve Metzger

A professor at Fullerton College and the Fashion Institute of Design and Merchandising, Metzger’s paintings from photos depict “metaphoric icons of the passage of time.” Here’s a link to more images from the Metzger exhibition.

And, on Thursday, July 28, 2011, passengers at Philadelphia International Airport will be able to watch woodworker Roosevelt Bassett turn discarded wood lathe into purses and hats.

Part of the airport’s series of artist demonstrations, Bassett will be at work from 11:30 a.m. until 1:30 p.m. in the Terminal B-C Food Court.

If you’re not passing through the PHL on Thursday, don’t worry. There’s an exhibition of Bassett’s wood handbags in Terminal B.