Wi-Fi

Helpful freebies for travelers heading to Thanksgiving

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Holiday travel can get mighty hectic. And if something goes wrong this Wednesday- the day before Thanksgiving and the notorious “busiest travel day of the year” – an inconvenience can turn into a disaster.

So it’s nice to know that the travel insurance and assistance company Travel Guard North America will be offering emergency travel assistance services free to all U.S. travelers on Wednesday, November 23.

The company’s services include flight rebooking, hotel booking, emergency cash coordination and message relay, as well as emergency medical assistance such as referrals, access to air ambulances, medical providers and more.
It’s a service I hope you won’t need to use. But if you do, here’s the number: (866) 644-6811.

And on Wednesday, if you manage to avoid travel emergencies and find yourself on a plane equipped with GoGo in-flight Wi-Fi, you’ll be able to jump online –free – for 30 minutes of shopping courtesy of a Fly & Buy promotion with Nordstrom’s, Target, Wal-Mart, Amazon and other retail companies. The promotion runs through January 2, 2012, but for the Wednesday’s kick-off some companies will be throwing in extras.

Home store Hayneedle.com is entering each customer in a Fly & Buy contest to win a $5,000.00 shopping spree and also handing out in-flight shopping vouchers in several terminals at Hartsfield-Jackson Atlanta International Airport.

John Wayne Airport’s new Terminal C open, with baggage woes

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On Monday, November 14, 2011, John Wayne Airport in Orange County, California officially opened its new Terminal C, which offers travelers a new parking structure, new security screening lanes, new gates, new shops, new restaurants, free Wi-Fi, new artwork, workstations and plenty of places to plug in gadgets.

Flight of Ideas - by Beth Nybeck

You can see a map of the new terminal and a list of the new eateries and shops here but, unfortunately, if you’re heading to JWA’s new Terminal C you won’t be able to check your luggage.

Although the new terminal is open for business, the baggage handling system failed a certification test last week. So for now you’ll need to check your luggage in Terminal B.

All in all, the place does look pretty swanky and I’m hoping to visit in person soon. If you get there before I do, please share your thoughts on what you see and send along a few photos.

Will in-flight Wi-Fi kill seat-back entertainment?

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(From my post earlier this week for msnbc.com’s Overhead Bin)

 

On the ground, the Internet, Wi-Fi and portable mobile devices have completely transformed everything from shopping, working and dating to how we get our news and entertainment. But what about off the ground?

One of the last spaces yet to be completely changed by the Internet is the airline cabin, where in-flight entertainment systems with content controlled by the airline and delivered on seatback screens are still the norm.

But now that in-flight Wi-Fi is fast becoming ubiquitous and affordable — in some cases, free — and as an increasing number of people travel with their own mobile devices, many predict seatback systems will soon go the way of LPs, cassette tapes and film cameras.

“Connectivity will destroy the walled garden,” said Greg Dicum, co-founder and president of MondoWindo, a company that provides web-based, location-aware content to passengers traveling on Wi-Fi equipped planes. “I see no seatback systems on new planes in five years. Especially not on planes flying heavily traveled routes less than five hours in North America, Europe and Asia.

Dicum made his comments at the 2011 Airline Passenger Experience Association (APEX) Expo in Seattle.

“It’s going to be harder to compete,” he said. People with their own devices who can get to a browser are going to be able to get much better content. And I, for one, would rather have the airline carry my bag or give me some legroom than buy me talking dog movies I have no intention of viewing.”

In an exhibition hall filled with scores  of companies selling the latest in in-flight entertainment equipment and content, few agreed with Dicum’s declarations.

“It may happen. It probably will happen, but so far it’s not happening,” said Adrian Lambert, the head of marketing for IFE Services, a provider of in-flight entertainment. “Airlines moves quite slowly.”

“Yes, more people will bring their own devices, but are my mom and dad going to take an iPod or iTouch with them on vacation?” said Christopher Mondragon, senior manager, design and brand development for Thales Avionics, a provider of in-flight entertainment and connectivity systems.

As he demonstrated one of the company’s latest products — a screen that can be operated by gestures instead of a touchpad — and shared details about the company’s experiments with 3-D programming, he added, “I think it’s going to be more about merging technologies, being innovative and providing a unique experience to any age group.”

What do you think?  WILL in-fight Wi-Fi made seat-back entertainment systems on airplanes obsolete?

 

Free WiFi – and more – at Spokane Int’l Airport

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Well, here’s an airport moving in the right direction.

Washington’s Spokane International Airport, which serves about 3 million passengers a year, is now offering travelers free Wi-Fi (well, for 20 minutes..) inside the Terminal Building and, starting in September, will be providing baggage carts at no charge.

“In today’s climate, people are unhappy with the pricing models of air travel companies and are suffering from declines in customer service,” said airport director Lawrence Krauter.
“This is just the beginning of our commitment to explore new ways to provide greater customer satisfaction at Spokane International Airport.”

Just the beginning? Wonder what will come next? Maybe a circus, like the one offered each year at Dusseldorf International Airport. Or a miniature golf course, like they have at Florida’s Palm Beach International Airport.

After all, this is the airport that serves as the gateway for the Spokane Fantasy Flight to the North Pole each December for 60 kids and their elf escorts – so you know they know how to have a good time.

Airport Wi-Fi: Should you pay?

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In my At the Airport column on USATODAY.com this month, I take a look at tiered Wi-Fi service being offered at some airports.  The big question is: should  you pay?

For years, one of the top if not the top amenity on many road warriors’ wish lists has been free Wi-Fi at the airport.

Slowly but surely, it’s happening.

Take a look at the USATODAY.com Airport Guides, airport websites, and various commercial and user-generated Wi-Fi directories. You’ll see there are now hundreds of U.S. airports offering travelers complimentary wireless Internet access.

San Francisco? Free. Orlando? Free. Seattle, Sacramento and San Jose? Free, free, free.

Washington’s Dulles and National airports? As of April, 2011, free as well.

Free Wi-Fi sounds great. But during heavy usage times at some airports, service often slows down. And some free airport Wi-Fi has strings. Most often, it’s in the form of advertising a user must view before getting online.

At Denver International Airport, “Sometimes it’s a session sponsorship, such as a video and then users are directed to the internet,” said DIA spokesperson Laura Coale. “Sometimes it is banner ads.”

At Boston’s Logan International Airport, where 198,000 free Wi-Fi sessions were logged during May, travelers must click through to a second screen before they see the button offering free Wi-Fi. “The user agrees to watch a short commercial or take a survey to gain access to the free site,” said airport spokesperson Mathew Brelis, “That times out after an hour and they need to log back on again.”

There remain some holdouts. Notable among airports that only offer paid Wi-Fi (outside of airline club lounges) are Hartsfield-Jackson Atlanta International Airport, Minneapolis-St. Paul International Airport, Newark Liberty International Airport, LaGuardia Airport and JFK, except for JetBlue’s Terminal 5, where complimentary Wi-Fi is offered as an amenity by the airline. There’s a plan underway to provide free Wi-Fi at Los Angeles International Airport within a year.

Is a little Wi-Fi too little?

At some airports that cannot yet swing free Wi-Fi financially or contractually, there is a new model: hybrid, or tiered, service. Complimentary Wi-Fi with limited time and, often, limited bandwidth is available, but for a fee travelers can also choose more secure, robust and unlimited service.

Will Rogers World Airport in Oklahoma City offers travelers 20 minutes of complimentary Wi-Fi. In Houston, travelers get 45 minutes of complimentary Wi-Fi at both Hobby Airport and George Bush Intercontinental airports.

“Some revenue needs to be generated by Boingo, our wireless vendor, to cover the costs of the Wi-Fi system,” explains Houston Airports spokesperson Marlene McClinton, “And charges for upgraded, faster downloads and beyond 45 minutes help.”

“The airport is weighing the possibility of offering entirely free Wi-Fi,” said McClinton, “But a timeline and strategy are still being discussed.”

Austin-Bergstrom International Airport has had some form of paid Wi-Fi available since 2000, but in May it began offering travelers a complimentary 30-minute session. Once the free session expires, a customer must wait 24 hours for another, find one of the airport’s free internet kiosks, or purchase premium access from the airport’s Wi-Fi provider, Boingo Wireless, which has roaming agreements with a variety of partners.

“Austin’s airport has different customer groups,” said spokesman Jim Halbrook. “Our business travelers need and pay for a premium Wi-Fi product. The 30-minute complimentary Wi-Fi sessions are a convenient amenity for casual users,” he said. “It’s our way of fulfilling the needs of very different travelers.”

Nashville International Airport is currently evaluating its Wi-Fi options. During the winter, the airport complemented paid airport-wide Wi-Fi with 20 minutes of sponsored Wi-Fi in the Meeter/Greeter areas and in the food court.

“We are still determining the impact of the promotion to our business model,” said airport spokesperson Emily Richard. “Airport officials are studying how to continue to offer a complimentary service to customers that desire it and a level of service and security for those customers who require it.”

For now, sponsored, complimentary Wi-Fi continues to be offered in the food court.

Why just the food court?

“Anecdotal studies say free Wi-Fi may have an overall negative effect on airport revenue,” explains Boingo Wireless spokesman Christian Gunning. “If people are watching a movie on-line they’re not walking around the airport shopping or spending money in the food court.”

Do travelers care?

Karen Marmolejo, a career/life coach in Sacramento, won’t pay for Wi-Fi at an airport, but is grateful when free access is offered. “Generally I don’t need access to the internet for more than 20 minutes anyway as there are many things I can do on my laptop that doesn’t require me to be online,” she said.

But Forrester Research travel industry analyst Henry Harteveldt said hybrid Wi-Fi “is a way for airports to avoid building out the infrastructure to support travelers. It is cheap — and annoying… Shame on them.”

Annoying or not, hybrid Wi-Fi plans at airports may be sticking around.

“Consumers are familiar with these kinds of policies where the heaviest users pay higher fees,” said Amy Cravens, senior analyst for In-Stat. “The tiered pricing model has its place in the hotspot market, particularly in airports where the amount of time spent on the network varies so greatly.”

Outside airports, many travelers are already making those choices.

A survey by travel research organization YPartnership found that 67% of frequent travelers have had a bad experience with free Internet while on the road. “Nearly half of those respondents are willing to pay for Internet. They just want fast service to get their work done and to access the Internet for entertainment,” said David Garrison, CEO of iBAHN, the provider of internet service at 300,000 hotel rooms worldwide.

“[T]he explosion in the use of photos and videos — think Facebook, You Tube and devices like iPad — has caused the amount of data per session to go up 50% per year. So free is not free and it’s getting more expensive every year.”

Note: Every bit helps: after I wrote this article I noticed Boingo was celebrating its 10th anniversary by giving away free Wi-Fi minutes and assorted prizes. Get your free Wi-Fi code here.

 

Photo courtesy slambo_42 via Flickr Commons

Free wifi -finally- at Austin Bergstrom International Airport

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Back in 2000, Austin was a very high-tech place and the Austin Bergstrom International Airport was perhaps the first airport to have Wi-Fi available in the terminal.

The service wasn’t free, but least it was there.

Free Wi-FI at airport

Now, of course, pretty much every airport is wired and, increasingly, the service is offered for free.

For some reason, Austin’s airport has been a free Wi-Fi holdout.

Not anymore: the Austin airport has worked out a deal with Boingo Wireless to offer complimentary Wi-Fi service. But it’s a hybrid system:

Travelers will only get one complimentary Wi-Fi session each 24 hours, so if you’re doing more than just sending a quick email, you’ll have to pony up and pay for additional, more robust, service.

There are however, some free internet access kiosks at Gates 5, 8, 11, 15, 21 and in baggage claim.

Paid options include: $4.95 for one hour, $7.95 for a day pass, or $9.95 for a month of unlimited access at all of Boingo’s North and South America hotspot locations. If you’re working on an iPad, iPhone or iPod Touch, you can buy one-hour Boingo credits for $1.99 at the iTunes Store.

And if you do find yourself stuck at Austin-Bergstrom Airport, there are plenty of reasons not to spend all your time on the computer.

Austin’s airport has a great deal of art and an ambitious Music in the Air concert series that includes close to a dozen live in-terminal concerts a week.

 

Free Wifi now at Dulles and Washington National Airports

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On Monday, the Metropolitan Washington Airports Authority rolled out complimentary wireless internet service at Reagan National and Dulles International Airports.

Until now, if you didn’t have a subscription with a major wireless carrier or hotspot provider, you’d have to pay for access to the service. All those pay services are still available, but now a complimentary option shows up on the wireless networks list.

The service is so new that on Monday afternoon, during my layover at Dulles, there were no signs posted alerting travelers to the free service. Nor was there anything on the front page of either of the airport websites.

Once I figured out that you actually have to scroll through the ‘Terms and Conditions’ notice before clicking ‘agree,’ I was able to log onto the service quite easily.  No pop-up ads show up yet, but airport officials say that may happen n the future.

Bottom line: a great new amenity at two major US airports.  Yay!

 

Free WiFI at DCA and IAD

 

 

 

 

Tidbit for travelers: MREs and more at Reno Airport

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If you’re at an airport when disaster strikes, would you go hungry?

Not, apparently, at Reno-Tahoe International Airport.

According to the airport’s newsletter, there are always MREs (meals ready to eat) in storage in case there’s an emergency and people are stuck at the airport.

Happily, no recent emergencies warranted opening those packages, so as the expiration date on 1400 of the ration packages neared, the airport decided to donate the meals to the local food pantry.

MREs form Reno Airport

MREs from Reno Airport on their way to the food pantry

 

Don’t worry: the airport has ordered a fresh batch of MREs to put back in storage in case there’s an emergency in the future.

If you’re stuck at Reno-Tahoe International Airport when it’s not an all-out emergency, there’s still plenty to do. In addition to slot machines, art exhibits, pubs, free local calls and free WiFi, passengers who show a same-day boarding pass can squeeze in some free skiing or snowboarding at nearby Squaw Valley USA.

More reasons to love Reno-Tahoe International Airport

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I’m getting to like the Reno-Tahoe International Airport more and more.

Passenger amenities there include free Wi-Fi, free local and toll-free calls, gaming machines in the lobby and on the concourses, art exhibits and a growing menagerie of taxidermy animals.

Last year, a 400-pound black bear showed up on Concourse B.

Taxidermy black bear Reno Airport

Now the airport has added a display of three Bighorn Sheep species: the California Bighorn, the Nelson Desert Bighorn, and the Rocky Mountain Bighorn.

Reno Airport taxiderm BIGHORN SHEEP

You’ll find the bear behind security on Concourse B.  The Bighorn Sheep are just outside the B checkpoint.

And here’s one more reason to like this airport: travelers who show ID and a same day boarding pass can get a complimentary half-day lift ticket (night skiing included) at Squaw Valley USA, about an hour from the airport.  The offer is valid from 1 to 9 pm Fridays and Saturdays and or from 1 to 7 pm mid-week when there are night operations in effect.

Tidbits for travelers at ORD, AUS and on the train

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A few fresh amenities you can enjoy at some airports – and on some Amtrak trains.

At Chicago’s O’Hare International Airport, celebrity chef Rick Bayless has opened Tortas Frontera, in Terminal 1.  The menu includes Mexican sandwiches, tortas, a guacamole bar and a wide variety of other tasty dishes.  (Another branch will open soon in Terminal 3).

Today Amtrak announced that there’s now free Wi-Fi on the Cascades route between Eugene, OR and Vancouver, B.C.

And with the opening of a branch of the Saxon Pub (an iconic music venue in Austin), there are now five venues that offer live music at Austin Bergstrom International Airport for a total of 13 shows each week.

Saxon Pub ribbon cutting ceremony, photo by Carlton Wade