There are dozens of “Best Airports” lists that come out each year. Skytrax is one of the more notable lists that airports and, increasingly, passengers, pay attention to. That’s because the survey is based on extensive customer surveys and evaluates everything from check-in, arrivals and shopping to security and the experience at the gates.
Here are the Top 10 Airports for 2019.
Singapore Changi Airport – winner for the 7th year in a row.
No U.S. airports made that top ten list, but on this list of the “bests” in other categories, Houston’s Bush International Airport won the inaugural award for World’s Best Website and Digital Services.
World’s Best Airport Dining : Hong Kong International Airport World’s Best Airport Hotel : Crowne Plaza Changi Airport World’s Best Airport Immigration Service : Hong Kong International Airport World’s Best Airport Leisure Amenities : Changi Airport Singapore World’s Best Airport Security Processing : Zurich Airport World’s Best Airport Shopping : London Heathrow Airport World’s Best Airport Staff : Narita International Airport World’s Best Airport Terminal : T5, London Heathrow Airport World’s Best Website & Digital Services : Houston Airports System World’s Cleanest Airport : Tokyo Haneda Airport
A few other “Bests” of note:
Denver International Airport got the nod for Best Regional Airport in North America, while Vancouver International Airport took home the award for Best Airport in North America. And Seattle-Tacoma International Airport received the award for having the Best Airport Staff in North America.
Funding for all parts of the US government has been reinstated – for three weeks – and TSA, FAA, CBP and other federal employees who have been required to work – without pay – are now expecting paychecks and back pay.
But life for many of these people has been disrupted. And paychecks may not arrive until February 1, or later. That means many airports will continue collecting and distributing community donations of foods and gift cards to these workers.
Seattle-Tacoma Internatoinal Airport will continue collecting donations through Friday, February 1. Here’s the list of what has been donated over the past two weeks:
10 crates of fresh fruit
Thousands of dollars-worth of gift cards
Three weeks-worth of hot meals
At Los Angles International Airport, workers will continue to receive free rides on the FlyAway bus and waived or deferred parking fees until paychecks start flowing.
Last Thursday, Los Angeles Mayor Eric Garcetti said he directed the L.A. Department of Water and Power as well as the city’s Bureau of Sanitation to offer assistance and payment plans for water, power, sewer and trash services. That includes plans that spread payments out over an additional three to four months.
Other airports will continue their support efforts as well.
And on Friday, United Airlines announced a donation of $1 million to Feeding America’s Shutdown Response Fund to support the food banks providing food for families of federal workers who need assistance following their loss of income.
“Even with [Friday’s] announcement, there is continued need among federal employees, in addition to the important programs that Feeding America administers,” said United CEO Oscar Munoz, “We continue to urge our leaders to work in a bipartisan way over the coming weeks to ensure long-term certainty on which our industry and the overall economy depends.”
If you travel you’re going to end up spending a lot of time in airports.
And if you spend a lot of time in airports, you’re going to spend a lot of time sitting around.
And once you’re done with that, you’ll hopefully start taking a look around at the shops, the restaurants, the views out the window and the often truly creative amenities designed to make your dwell time more enjoyable – or at least a bit less unbearable.
For my USA TODAY column, called “At the Airport“, I do a round-up of the best amenities rolled out by airports each year.
For 2017, celebrated perks included the 24-hour ‘microcinema’ at Portland International Airport, Pittsburgh International Airport’s introduction of “MyPITpass,” which allows the non-flying public to visit the secure side of the airport, and the opening of ROAM Fitness, an in-airport gym at Baltimore-Washington International Airport.
The 2018 list of “Best Airport Amenities” is full of fresh new amenities and creative bonus activities.
Here are some of the best. Drop a note if I missed one of your favorites:
Go with the glow
Airport restroom lines get long when users can’t tell which stalls are empty.
To solve that problem, in April, Los Angeles International Airport debuted a pilot program in one set of Terminal 4 restrooms using Tooshlights’ smart latches on stall doors. When a door is closed, a light over the stall turns red; when the latch is open, the light turns green. The latches are paired with the Infax smart restroom technology, which tracks usage and real-time feedback to improve restroom cleaning schedules.
In July, a set of restrooms at ATL got smart
technology in a set of loos too.
ya’ later alligator
The list of airports welcoming therapy dogs into the terminals keeps expanding. In 2017 Denver International Airport for upping the ante by adding Xeli the cat to its Canine Airport Therapy Squad known as CATS. This year Louis Armstrong New Orleans International Airport raised the bar by scheduling weekly visits with baby alligators. What’s next?
Start the vacation at the
Airports say they’re the front doors to their cities. Louisville International Airport takes that to heart with HMSHost’s new Book & Bourbon Southern Kitchen, which features more than 85 bourbons and qualifies as an official stop on Kentucky’s Urban Bourbon Trail.
Travelers can pick up a trail passport and get their first stamp before they leave the airport or top off their stamps on the way home.
This year HMSHost also opened the Whiskey River restaurant and bar at Raleigh-Durham International
Airport, offering music six days a week, a wall covered in belt
buckles and a selfie-friendly stationary bull.
New ways to work & play at
In July, two Gameway video game
entertainment lounges opened at Dallas-Fort Worth International Airport, by Gates B42 and E16. Each of the 36
gaming stations is equipped with a leather chair, an Xbox One loaded with 19
games, a 43” TV, noise cancelling headphones, charging ports and space to store
For those who need to get work instead of play, Varidesk just launched a free, staffed co-working space at DFW (by Gate C12) with a conference table for meetings and 24 workstations outfitted with power hubs and adjustable standing desks.
Hungry gate huggers have more
This year OTG expanded the gate areas where passengers use iPads to
order food and drinks and At Your Gate joined Airport
Sherpa in offering food delivery to passengers anywhere in the
airports they serve. Airport Sherpa is still only at BWI Airport, but during 2018
At Your Gate
began running food and drink orders to gates at both San Diego International
and Newark Liberty International Airports.
Early bag drop service at Denver
Self-service bag check offers convenience at the check-in counter, but in May remote bag drop off service was introduced at the car rental center at Tampa International Airport.
Denver International Airport introduced the service in November and now allows travelers to drop their bags off at shuttle parking lots and the airport transit center. The drop off service is free, but airline bag fees still apply.
Free drop off service is available to DEN passengers arriving at least 90 minutes before their flights and traveling domestically on Southwest, United, Delta and American Airlines. At DEN’s Pikes Peak and Mt. Ebert shuttle parking lots, personnel greet arriving cars, remove luggage from the car, check in passengers and print out boarding passes. Then passengers park and jump on the shuttle to the terminal.
Phoenix Sky Harbor began offering a similar early bag
drop service back in 2013, eventually extending it to the rental car center,
but discontinued the program last year.
Getting to the gate without a
In what we hope may signify a trend, Seattle-Tacoma International Airport ran a pilot program to allow the non-flying public to go beyond the security checkpoints.
The SEA Visitor Pass pilot program worked much like the year-round, TSA-sanctioned “myPITpass” program that Pittsburgh International Airport debuted last year. At SEA, access hours were limited and visitors had to apply for a pass and go through the security checkpoint just like regular passengers. But once “in” the pass holders could shop, dine, check out the art and entertainment, accompany a loved one to the gate, or be there waiting when they get home.
Can’t miss airport art
The new Concourse A expansion at Charlotte Douglas
International Airport is home to “Interconnected,” a giant digital
artwork made up of three hi-definition LED media walls measuring over 2,000
square feet. The largest public artwork of its kind in the country, the media
walls display constantly changing abstract images derived from airport
operations data, including flight arrivals and departures, baggage handling and
Bonus activities and great ideas
Once again, our list of special events, pop-ups and cool ideas is long.
In February, just in time for Valentine’s Day, a
pop-up license bureau opened in the baggage claim at McCarran International
Airport in Las Vegas to help lovebirds streamline the process of
getting married in Sin City. Couples couldn’t get married at the airport but
picking up the license at the airport meant they could skip stopping at longer
line at the clerk’s office in town.
This year New York’s LaGuardia Airport and Pittsburgh
International Airport each welcomed their first artists-in-residence.
PIT airport also introduced a 6-month pop-up of the do-it-yourself paint studio
called Paint Monkey. And in March, to mark what would have been Fred Rogers’ 90th
birthday and the issuing of a Mister Rogers Forever stamp, PIT Airport held an
event that included red cardigan-wearing employees, complimentary red shoelaces
and “You’re special, too” buttons, and a ‘Mister Rogers’ Neighborhood’ memory
Also in March, San Antonio International Airport
marked Dr. Seuss Day with an event that included airport and airline employees
and passengers reading Dr. Seuss books to children.
On April 1, Minneapolis-St. Paul International Airport raised eyebrows,
and dashed some travelers’ hopes, with the April Fool’s Day announcement of an
aircraft viewing area with an outdoor pool.
In August, Philadelphia
International Airport installed a short story dispenser in the
airport’s Virtual Library in the D/E Connector. Kiosks users press a button to
request a print-out (on eco-friendly paper) of a fiction story that can be read
in one, three or five minutes.
And we’re happy to report that Denver International Airport continues to make good use of the outdoor plaza between the terminal and the Westin hotel. A pop-up park, complete with native Colorado trees and plants, showed up in July, the “Beer Flights” beer garden returned in September (to coincide with worldwide Oktoberfest celebrations) and a free ice-skating rink, with free skate rentals, is open now through January 6, 2019.
Here’s to a great 2019 filled with even more cool airport amenities!