Harriet Baskas

Huge typo on Cathay Pacific plane

We all make mistakes. But if this spelling mistake on a Cathay Pacific plane is real and not a promotional gag, then heads are certainly going to roll.

Still, it looks like the Hong Kong-based airline is taking the giant typo in stride.

 

 

Top airports? Las Vegas, Orlando, John Wayne, Buffalo, says J.D. Power

Despite record passenger volumes and lots of construction projects,  travelers are more satisfied with the North America airports than ever before. That’s according to this year’s J.D. Power Satisfaction Study, which was released today.

The study breaks down airports by “mega,”  large and medium and evaluates for five factors (in order of importance): check-in; food, beverage and retail; accessibility; terminal facilities; and baggage claim.

Using a 1,000 point scale, the overall passengers satisfaction for airports overall was 761. That’s 12 points higher than last year’s study.

There was a tie for first place for  ‘mega’ airports category: Las Vegas McCarran International Airport and Orlando International Airport, with a score of 781.

“We are so proud of our No. 1 ranking in the mega airport category,” said Rosemary Vassiliadis, McCarran International Airport’s director of aviation, “This honor validates the hard work and collaboration among our airport partners as we have embraced a commitment to improving the passenger travel experience through shared customer service values. At McCarran, we know we are the first and last impression of Las Vegas, and we take that responsibility very seriously.”

The team at Orlando International is equally proud:

“We remain dedicated to our core goal of providing travelers and guests with an outstanding
experience, ‘The Orlando Experience’, as they travel through the airport,” said Frank
Kruppenbacher, Chairman of the Greater Orlando Aviation Authority. “We are gratified that
the efforts of the Board, staff and our airport partners to provide the traveling public with the
finest airport experience continue to be recognized.”

In the mega airport category, Detroit Metropolitan Wayne County Airport (775) ranks third and Denver International Airport (771) ranks fourth.

Among large airports, John Wayne Airport, Orange County ranks first, with a score of 815. Dallas Love
Field (810) ranks second and Portland (Ore.) International Airport (804) ranks third.

“Not only did John Wayne Airport receive the highest score of any airport in the study, scoring 815 points on a 1,000-point scale, we also received the highest score in four of the six study categories, said Airport Director Barry Rondinella.  “John Wayne Airport has earned this distinction due to our team’s commitment to providing a superior guest experience. Every guest, every day, receives a superior level of care and attention.”

In the medium airport category, Buffalo Niagara International Airport ranks highest with a score of
814. Indianapolis International Airport (811) ranks second and Fort Myers/Southwest Florida
International (810) ranks third.

Of course, here at StuckatTheAirport.com, we love all airports equally, but here are the full rankings from the report. If you can’t read them on this post, you can find them here.

              “Mega” Airports

                                              Large Airports 

                                   Medium Airports

 

Snaps from Korean Air’s farm on Jeju Island

Korean Air’s ranch on Jeju Island in Korea produces beef, chicken, vegetables and fruit for some of the meals served to passengers in first and business class. The airline also bottles its own mineral water.

I spent a day on the farm – and at the bottling plant – for a story that will appear later this month on USA TODAY, but sharing some snaps from the day here.

Jedong Ranch started raising livestock in 1973 with imported Angus. Today the herd is roughly 2000 Korean native cattle – Hanwoo – fed with on grass and grain from the ranch.

The ranch also raises about 6000 native chickens, selling fertilized eggs locally and providing chicken for in-flight meals.

Greenhouses on the ranch produce tons of bell peppers, cherry tomatoes and seasonal blueberries.

And the water plant bottles highly-regarded water that has been pumped from an underground well and filtered through basalt and volcanic stone.

Stay tuned fro more pictures and details from y day at the Korean Air ranch.

Happy 90th Birthday, Miami Int’l Airport

Miami International Airport is celebrating it 90th birthday.

To honor the 90th anniversary of Miami International, the airport opened an art exhibit titled MIA: A Hub for History, featuring airport memorabilia from the last nine decades.

Developed in partnership with the History Miami Museum and the Wolfson Archives,  the exhibit features vintage photographs, posters, uniforms and videos of celebrity MIA arrivals from the airport’s first flight on 15 September 1928 up to the present.

Here are some tweets from the day.

500 kids color a new livery for a Korean Air plane

On Saturday morning, 500 lucky kids (and their parents) poured into a Korean Air hangar in Seoul, Korea to help color a giant picture that will soon wrap one of the airline’s Boeing 777-200 planes.

Korean Air livery design - photo Harriet Baskas

Map of the design to be colored by children – photo Harriet Baskas

The event marks the 10th anniversary of a competitive drawing contest in which one child’s drawing is usually chosen to adorn a plane. This year, however, the airline commissioned its own design and created a festival where children worked together in teams to color and paint sections of the 64 X 40-foot image that were then put together to form one colorful whole.

Korean Air livery

Here are some more snaps from the day, which included live music, a magician, crafts activities and a chance to tour a 787 plane.

Korean Air coloring event

 

Participants in Korean Air kids coloring festival

 

Korean Air coloring event

Putting all the pieces together

 

Korean Air art

Finished artwork – courtesy Korean Air

 

My attendance at the children’s coloring festival in Seoul is courtesy of Korean Air and kicks off a week of touring some of the carrier’s operations throughout the country. Stay tuned for more images and stories from my visit.