Technology

KLM’s augmented reality bag sizer for carry-on bags

KLM Royal Dutch Airlines has added an augmented reality bag sizer tool to its app to help passengers figure out if their carry-on bags comply with the airline’s rules.

The augmented reality bag check tool shows a virtual KLM suitcase that is the size of a carry-on bag that fits the dimensions of the bags KLM allows on board.

When the user points their phone at their own carry-on bag, the augmented reality tool can measure the bag against the sample bag.

Here’s a video that shows how the tool works.

 

While it seems that many passengers ignore most airlines’ rules about the dimensions of carry-on bags allowed,  the augmented reality tool seems like a great way for resposible travelres to comply with the rules.

This also seems like a good way to avoid arguments at the gate when KLM gate staffers are being sticklers about enforcing the rules.

If it works well, this is a tool every airline could add to their app.

Passengers could use it to measure their bag before they leave home. In the boarding area, gate agents who feel a bag is oversized could just aim their version of the app at a bag. If there’s debate, both passenger and gate agent could take a screen shot of the results.

Now there just needs to be a way to weigh bags with an app!

KLM’s app offers some other augmented reality features as well, including a 360-degree display of a Dreamliner aircraft and, in the KLM Houses App, a look at Anthony Fokker’s House 98.

Alaska Airlines joins gate-to-gate electronics club

Alaska Electronics

On Saturday, November 9, Alaska Airlines joined the club of airlines that allow passengers to use their personal electronic devices from gate-to-gate.

Already in the club: United, American/American Eagle* JetBlue, Delta and US Airways.

We’re still waiting to hear when Southwest and Virgin America will get FAA approval.

Horizon Air passengers should be able to use their electronic devices during all phases of their flight next week.

But beware: the rule does not yet apply on US Airways Express, United Express, Delta Connection and *American Eagle flights operated by some of its regional partners.

Stay tuned.

Fast in-flight Wi-Fi: more important than legroom or lavs?

Not everyone wants or needs Wi-Fi access on a plane. For those who do, fast and reliable Wi-Fi is a such a priority, some say they’d even forgo access to the lavatory to get it, according to an industry survey.

Honeywell Aerospace, one of the companies that makes equipment for in-flight Wi-Fi service, surveyed 3,000 in-flight Wi-Fi users from London, the United States and Singapore and found that nearly 90 percent (86 percent in the United States; 89 percent in London; and 87 percent in Singapore;) would be willing to give up a physical amenity such as legroom, a reclining seat, preferred seating and even access to the bathroom in exchange for better in-flight connectivity.

The online survey was conducted via email invitation between May 15 and June 10 and polled 2,008 Americans, 508 Londoners and 501 Singaporeans ages 18 and over who used in-flight Wi-Fi in the prior 12 months.

In the survey, 61 percent of Americans (compared with 59 percent in London and 53 percent in Singapore,) said not having Wi-Fi during their entire flight would be worse than having a seat that doesn’t recline. About 76 percent of Americans (and 73 percent in both London and Singapore,) said a slow Wi-Fi connection was more irksome than slow snack and beverage services during a flight.

And, in exchange for the best Wi-Fi service possible, 42 percent of Americans said they’d be happy to forgo the in-flight snacks, 22 percent would give up beverage service and 13 percent (17 percent in London and 22 percent in Singapore) would trade away their lavatory privileges.

“Wi-Fi is becoming an important amenity and one that can’t be brought on-board by consumers as food and drinks can be,” said Jay Sorensen, president of IdeaWorksCompany, a consulting organization, “That might explain why travelers are so eager for it.”

In most cases, the number of travelers who said they’d actually give up an amenity in exchange for a better Wi-Fi signal was sharply lower than those who simply rated fast Wi-Fi as highly desirable. But these results show that “in-flight Wi-Fi is no longer a luxury, but considered a part of what passengers expect in travel comfort.” said Bill Kircos, Honeywell Aerospace vice president of Communications.

But no matter what this vendor-sponsored survey says, for now, “the majority of travelers absolutely will not trade off amenities they consider to be more essential, such as legroom, for Wi-Fi,” said Henry Harteveldt, a travel industry analyst with Hudson Crossing.

A February survey by TripAdvisor of 2,000 travelers underlines his point. While one quarter of respondents said they’d choose one airline over another if it offered in-flight Wi-Fi, the top five biggest complaints about air travel were uncomfortable seats/limited legroom, airline fees and ticket prices, unpredictable flight delays, long security lines and annoyances from loud children and other passengers—not slow Wi-Fi.

“Some passengers will prefer to stay offline while aloft and others consider Wi-Fi to be as essential as the bar cart,” Harteveldt told CNBC by email. “I’m writing you to now from a plane, so I’d certainly put myself in the latter group. But not everyone in my row, or the rows ahead or behind me, is online.”

Still, technology marches on. And while no one has yet devised a way keep babies from crying on airplanes, faster and more reliable in-flight Wi-Fi is on the way.

Kircos said Honeywell Aerospace and its partners are working on a satellite-based system that will provide “a high-speed, consistent and across-ocean wireless connectivity experience.” Other companies, including Row 44, a subsidiary of Global Eagle Entertainment, are working on services they say will do the same. And on Wednesday, Gogo, which currently provides in-flight connectivity to more than 2,000 commercial aircraft and more than 6,500 business aircraft, announced a new hybrid technology that it says will perform at least six times faster than the current service. “Gogo is adding an extra ‘down’ connection from the satellites to its ground-based system. Together, it promises a big bump,” said John Walton, director of data for Routehappy.

The service will be available in the second half of 2014, with Virgin America as the launch partner.

(My story about what passengers might give up in exchange for faster in-flight Wi-Fi first appeared on the CNBC Road Warrior blog.)

Airports of the future?

What would the airport of the future look like? As this collection of links to past articles in Popular Science makes clear, from the 1930’s through the 1960’s, people have floated some pretty wild ideas, including floating airports.   Other possibilities?  Skyscraper airports, airports with cotton runways, and rotary airports.

What’s your idea for the airport of the future?