Hawaii

Welcome Back, Tourists. Here are the Rules.

[This is a story we wrote for NBC News]

Americans embarking on spring break trips and summer vacations this year face a bevy of new fees, rules, and restrictions in some popular destinations that are rethinking how many visitors to welcome and what types of behavior to accept.

As the post-pandemic travel rebound continues, the return of tourists — and their wallets — is good news for most destinations. At the start of this year, more than half of Americans had plans to travel in the next six months, according to the U.S. Travel Association, and a third of leisure travelers are planning to travel more this year than last.

But taking a page from Venice, Italy, which banned cruise ships in 2021, and Amsterdam, which is launching a campaign to discourage its rowdiest revelers, many U.S. cities are welcoming back visitors on new terms — in some cases with higher price tags.

Lake Tahoe, California

This year, the Lake Tahoe, California, region had the misfortune to land on Fodor’s Travel’s list of places to reconsider visiting in 2023, after suffering traffic congestion, crowded hiking paths, and trashed beaches. It was the downside of a pandemic-era boom in visitors that many outdoor destinations saw while other activities were suspended or came with greater health risks.

“Locals felt the city was too small for the influx of people coming into town,” said Sonia Wheeler, community service officer for the South Lake Tahoe Police Department. “People couldn’t get home from the grocery store sometimes because there was too much traffic from tourists heading to or from the ski resorts.”

Officials hope to strike a new balance. Policies rolled out during and since the pandemic have tightened restrictions on vacation rentals around Lake Tahoe, with a combination of caps and outright bans in towns along its shoreline.

Now, sixteen area groups are trying to hammer out a stewardship plan that recognizes that “our environment, our economy, and our communities are wholly interconnected,” said Tahoe Regional Planning Agency Executive Director Julie Regan. Ideas on the table include parking reservations and encouraging off-peak visits, an agency spokesperson said.

In the meantime, strict enforcement of new laws targeting vacationers — including $500 fines for noise complaints and for using outdoor hot tubs from 10 p.m. to 8 a.m. — have helped.

“Locals still have concerns about the influx of tourists,” Wheeler said, “but since most vacation rentals have been outlawed, except for certain areas of town, our officers aren’t responding to as many complaints.”

The pandemic was a mixed blessing for many destinations

Early on, it gave some communities “a chance to breathe and enjoy their towns, and parks, and beach without the crowds, traffic, noise, etc.,” said Alix Collins of the nonprofit Center for Responsible Travel. But it “also gave them a time to think about how to better manage tourism moving forward.”

As with Lake Tahoe, many areas’ recalibration efforts are “more of a result of the pot boiling over” from tourism pressures, particularly “on traffic, housing, and daily life,” said Seleni Matus, the executive director of the International Institute of Tourism Studies at George Washington University in Washington, D.C.

Elsewhere, the challenge is getting visitors to better coexist with locals.

“A good example is Port Aransas, Texas,” said Cathy Ritter, whose consulting firm, Better Destinations, helped the Gulf Coast town on a barrier island outside Corpus Christi develop a marketing campaign and a mascot aimed at guests.

One goal, she said, was “to educate visitors on the etiquette of using the golf carts locals use to get around.”

Fees At Popular Hawaii Parks

In Hawaii, where state officials expect tourist numbers to recover fully by 2025, a program of timed reservation tickets for out-of-state visitors that rolled out at popular state attractions just before the pandemic is being expanded.

As of last May, nonresident visitors at Oahu’s Diamond Head State Monument, one of Hawaii’s most heavily trafficked parks, must pay $5 per person for timed entry reservations and $10 for parking. Previously, all comers were welcome, anytime, for $1 per person and $5 for parking.

“Before we put the timed reservation system in place, Diamond Head could have more than 6,000 visitors on a busy day,” said Curt Cottrell, administrator of Hawaii’s Division of State Parks. “Everyone wanted to hike at sunrise or in the morning, and the parking lot could be a crushing mass of walk-ins, Ubers, rental cars, and trolleys.”

The timed system caps visitors at 3,000 daily and spreads them out throughout the day. “Now the summit isn’t crowded, there aren’t long lines at the bathrooms and we’re generating four times the revenue with half the people,” Cottrell said.

Separately, a proposed $50 “green fee” — modeled on arrival charges levied in Ecuador’s Galápagos National Park ($100 per person), Bhutan ($200 per day), Costa Rica ($15 per person), Palau ($100 per person) and elsewhere — is working its way through the Hawaii Legislature.

Glacier National Park visitors 1960

On the U.S. mainland, a timed vehicle reservation program — piloted over the last two summers to reduce crowding during popular times at Rocky MountainGlacier, and Arches national parks — will be back in force this summer.

The reservation fee is in addition to vehicle entry fees collected at most national parks.

“Visitation numbers continue to climb toward pre-pandemic levels,” said Jenny Anzelmo-Sarles, chief spokesperson for the National Park Service. “Parks piloting these systems are seeing less congestion at the entrance stations, on the roads and trails, and in parking areas, resulting in improved visitor experiences and visitor safety.”

The changes have drawn some concerns about potential inequities in accessing public parks.

“I love and support” efforts to protect destinations and improve the visitor experience, said Todd Montgomery, director of the Sustainable Tourism Lab at Oregon State University, “but how you do that can be a slippery slope.”

Extra fees and reservation systems can create barriers for visitors with limited travel budgets, those who can’t easily access the internet, and people whose jobs make it difficult to plan vacations months ahead, Montgomery said, “so it needs to be done in a thoughtful, equitable and fair way.”

Other outdoor destinations are focused on coaxing better conduct out of guests.

Starting in 2017, trail ambassadors stationed at many popular Oregon trailheads have been offering advice to visitors on safety, ethical use of public lands, and Leave No Trace practices.

“At the time, we were hearing from local sheriff’s offices needing support for search and rescue, from land managers about increasing issues around trash and dog poop on trails, and visitors creating social trails in unauthorized areas,” said Elizabeth Keenan of the Mt. Hood and Columbia River Gorge Regional Tourism Alliance.

“All those issues increased during the pandemic, with new recreators and ‘pandemic dogs’ out on the trails,” Keenan said. Ambassadors now spend more time guiding visitors to restrooms and water access, describing the terrain and elevation for better decision-making, and passing out poop bags, she said.

Some communities are simply steering visitors away.

Citing concerns that a potential oil or sewage spill from a visiting cruise ship could harm California’s Monterey Bay National Marine Sanctuary, the Monterey City Council voted in February to stop providing dockside support to cruise liners, effectively telling them to go somewhere else.

And they are. Before the pandemic, 15 to 20 cruise ships stopped at Monterey Bay each year, said City Manager Hans Uslar. “Now I see in their advertising that the port of Monterey is out, and instead they’re spending another day at sea,” he said.

Before the pandemic, tourism income in Monterey County averaged about $3.2 billion annually, of which about $1.5 million came from cruise passengers, Uslar said.

“I’m OK with the loss of the cruise income,” he said, “because in return, the product we are selling — which is the natural beauty of Monterey Bay — is now a tiny bit safer. And that is not something you can quantify in millions of dollars.

Hotel ‘bed taxes’ are here to stay.

(This is a story we first wrote for NBC News)

Ever check out of a hotel and notice a “transient occupancy tax” on your bill?

Unfortunately for your wallet, the Biden administration’s crackdown on “junk fees” won’t do anything about it.

But unlike some of the add-ons hoteliers and booking sites charge, this common type of tax doesn’t pad corporate margins, and the projects it funds are evolving in step with the post-pandemic tourist economy.

These levies — often known generically as “bed taxes,” though they go by many names — are imposed by state, county and local governments or tourism improvement districts.

They can drive up the cost of an overnight stay at hotels, motels, bed and breakfasts, campgrounds, and short-term rentals like Airbnbs, sometimes by up to 20%.

The jurisdictions typically decide how to allocate the revenue these taxes pull in. Sometimes they supplement governments’ operating budgets; other times they’re used to finance tourism campaigns, build convention centers, support cultural programs, or hire beach lifeguards.

New Uses For Hotel Bed Taxes

But in Estes Park, Colorado, bed taxes are now subsidizing housing and childcare costs for local workers.

The mountain community, known as a base camp for adventures in Rocky Mountain National Park, voted for that move after a law Colorado enacted in March 2022 began allowing cities and counties to use hotel tax proceeds to cover housing and child care for the tourism-related workforce

In Estes Park, the decision came after advocates flagged a proliferation of second homes and short-term rentals that they said had strained affordability in the area.

Last November, the city raised its hotel bed tax to 5.5%, up from 2%, and earmarked funds from the increase — an estimated $5.3 million in 2023 — for the housing and child care initiatives, said Kara Franker, the CEO of Visit Estes Park, a local tourism group. That beefed-up bed tax now combines with town, county and state sales tax to add a cumulative 14.2% onto the cost of a nightly stay in the city, she said, helping to fund a range of public services alongside the new workforce-related initiatives.

According to Colorado tourism officials, at least 17 municipalities have imposed a new bed tax or modified an existing one over the past year, many of them putting the revenue toward new types of projects.

Similar moves are happening in tourism-heavy areas across the U.S., said John Lambeth, CEO of travel consultancy Civitas, reflecting a more expansive approach that is “more about stewardship of the destination and giving back to the community.”

Jack Johnson, chief advocacy officer for the travel industry group Destinations International, said the disruptions of the pandemic have motivated some communities to consider whether broader social and economic policies “can be tied to travel in tourism, either directly or indirectly, and therefore paid for out of the bed tax.”

Hotel taxes were first adopted in the U.S. by New York City in 1946, became commonplace nationally by the 1970s, and are what guests typically see itemized on their hotel bills today, said Elizabeth Strom, an associate professor at the University of South Florida’s school of public affairs. Public officials have long loved bed taxes because they generate easy-to-raise income from out-of-towners, not local voters.

“Every state either has such a tax at the state level or permits such a tax at the local level or both,” Strom said.

The newer breed of bed tax experiments, like those in Colorado, are being driven as much by windfalls from rebounding travel demand as by evolving civic attitudes.

Tourism revenues dipped sharply during the pandemic, but in 2023, hotel-generated state and local tax revenue — which includes bed taxes along with the other levies lodging operators contribute to government entities — is expected to reach $46.71 billion nationwide, up 13.6% from 2019, according to a study by the American Hotel and Lodging Association and Oxford Economics.

Bed taxes already account for nearly half of the hotel-generated taxes in the U.S., the AHLA said, and it expects bed taxes this year will likely exceed the $19 billion they generated in 2019.

In Florida, which has been hit by multiple hurricanes that affect beaches and islands, Broward, Collier, Lee and other counties are applying tourism revenues to rebuild and protect those travel assets, Johnson said. Bed taxes now contribute financing for dune restoration, shoreline stabilization, erosion control, and other coastal management activities, he said.

The shift has raised some concerns from the hospitality industry.

“In general, the more taxes states and cities levy on hotels, the more of a competitive disadvantage they create for local businesses, as potential hotel guests may seek out other destinations with lower tax burdens,” AHLA CEO Chip Rogers said.

As for the industry-imposed fees the Biden administration is scrutinizing, AHLA spokesperson Curt Cashour said that only 6% of hotels nationwide charge “a mandatory resort, destination or amenity fee, at an average of $26 per night,” adding that they “directly support hotel operations” like staff wages and benefits.

Cashour said the AHLA is continuing to work with authorities “to ensure that the same standards for fee display apply across the lodging booking ecosystem” so guests aren’t caught off guard.

Bed taxes may send extremely cost-conscious leisure and business travelers to lower-taxed destinations, Strom said, “but if you are a unique location, I don’t think an extra few dollars a night in taxes matters.”

“If people want to see the Space Needle,” she added, “they aren’t comparing the cost of rooms in Seattle to the cost of rooms in Portland.”

Some top tourist destinations say they aren’t worried about turning away tourists at the moment.

Hawaii, for example, is seeing a strong post-pandemic tourism recovery, even though its 13.3% state and county transient accommodation taxes combine with 4.5% excise taxes to add close to 18% to nightly hotel bills. State revenue forecasters expect Hawaii’s bed tax alone to bring in more than $785 million this year, up from $645 million last year.

Since drawing more tourists isn’t the main challenge, said Ilihia Gionson, a public affairs officer with the Hawaii Tourism Authority, the agency is using some of the funds it gets from hotel taxes to try to influence what types of visitors it attracts.

“The wheels were turning before the pandemic and accelerated during the pandemic,” he said. “We want visitors that align with our economic and community goals — who will shop at local businesses, eat in local restaurants, participate in ‘voluntourism’ and be mindful of their economic impact. So, it’s less about, ‘Come here,’ and more about, ‘Here’s who we are and what we’re about.’”

Keys for Trees

San Luis Obispo, along California’s Central Coast, is also earmarking some of its hotel tax income for projects that authorities hope will benefit the community.

Its existing transient occupancy tax supports the city’s general fund. But last year a new “Keys for Trees” program began setting aside some proceeds from the city’s tourism assessment tax — another government surcharge on hotel bills — to help plant 10,000 trees by 2035 as San Luis Obispo pursues its carbon neutral goals, said Tourism Manager Molly Cano.

The city’s business improvement district raised $1.6 million from this assessment pre-pandemic and $2.1 million in fiscal 2022, Cano said. Previously, all these funds were used to market San Luis Obispo to visitors. But now 1% of that revenue is steered toward the new program, with some $17,000 reserved for planting 35 trees this fiscal year.

“There’s no extra step to take,” Cano said, “and we think visitors will enjoy knowing that just by booking an overnight stay, they are helping to preserve the beauty of our community.”

Hawaii bound? Get tested for COVID-19

Hawaii reopens to tourists on October 15. Yay, right?

But the only visitors who will be able to skip the 14-day quarantine rules will be those with proof of testing negative for COVID-19 within 72 hours before they depart the mainland.

Hawaii officials will only accept test results from approved providers.

Here’s information about those testing partners from the Hawaii State Department of Health. The list was posted on 10/13/20 and will likely be updated.

Be sure to check with providers for prices and updated information.

Where to get tested

AFC Urgent Care – COVID-19 tests are available at clinics on the AFC Urgent Care website. Tests available for ages five and older. Schedule in advance to guarantee appointment availability. A printed version of the results is provided prior to leaving the clinic.

Bartell Drugs – Only for Alaska Airlines passengers to Hawaii at select Bartell Drugs locations. Tests available for ages five and older. Appointments are required at least one day in advance. Guaranteed results within 72 hours.

Carbon Health – Tests offered at dedicated sites with results delivered within two hours. Tests available for ages five and older for Alaska Airlines passengers in Seattle only. ($135)

CityHealth Urgent Care – CityHealth Urgent Care offers tests utilizing state-of-the-art Abbott Lab instrumentation for results in 15 minutes. Tests available for ages five and older.  

Color  Tests available for ages five and older for United Airlines passengers going to Hawaii from San Francisco International Airport.

CVS Health – Travelers may schedule an appointment up to two days in advance at select CVS Pharmacy drive-thru locations. Tests available for ages 12 and older. Pre-registration is required. ($139).

Discovery Health MD – Individuals traveling to Hawaii may schedule testing online with same ($329) and next day ($279) results at designated testing sites. Tests available for ages five and older. A limited number of walk-ups can be accommodated.

Kaiser Permanente – Kaiser Permanente members may schedule a test online, or contact the appointment call center or nurse advice line in their home region for scheduling instructions.

Quest Diagnostics – Individuals may order and schedule the company’s COVID-19 Active Infection Test online and select from more than 500 Walmart drive-thru pharmacy locations for a nasal swab test.

Vault Health – At-home tests with real-time audio-visual supervision are available. Tests available for ages five and older. Tests are mailed with accurate results in 72 hours or less.

Walgreens – Drive-thru testing locations available. Appointment required.

COVID-19 Testing Information from Airlines and Airports

If you are heading to Hawaii, your airline will offer information about COVID-19 tests and current requlations.

Here are links to the pre-travel testing requirements for Hawaii travelers and additional information about testing options from airlines – and from Oakland International Airport.

Alaska Airlines 

American Airlines 

Hawaiian Airlines 

Oakland International Airport 

Southwest Airlines

United Airlines 

If you go, send us a postcard.

How does a free trip to Hawaii sound?

It may still be hot and summery where you are, but come winter, a trip to Hawaii will probably sound mighty nice.

Especially if it’s all-expenses-paid.

Sound good?

To celebrate the launch of Virgin America service from San Fransisco into Honolulu on November 2 and into Maui on December 3, 2015 the airline has teamed up with Airbnb for a contest with prizes that include attending the inaugural celebration with Sir Richard Branson.

Details about entering are here – but the grand prize includes a seat for you and a guest on the inaugural flight from San Francisco to Honolulu (with a return flight, of course) a three-night stay at a beachfront Airbnb estate with Sir Richard as the Airbnb host on the first night, invitation to all launch celebration activities, car rental, Go Pro camera and 12 hours of lessons from a professional kiteboarder.

Deadline for entering is September 30, 2015, with the drawing taking place on October 6. If you don’t win the grand prize, don’t give up: second and third place prizes are pretty darn nice as well.

Good luck!

Homegrown safety video for Hawaiian Airlines

In a switch-up from the funny and celebrity-filled in-flight safety videos that are becoming the norm on airlines, Hawaiian Airlines has decided to go heartfelt and local.

The carrier’s new safety video features crew members and their families sharing the crucial information – in picture-postcard Hawaiian locations, including Yokohama Beach and Kualoa Ranch on Oʻahu, Haleakalā National Park and Po‘olenalena Beach on Maui, Waimea Canyon and Waikoko Farm on Kauaʻi and Saddle Road Lava Fields and Umauma Falls on Hawaiʻi Island.

Hawaiian Airlines is having a social media contest (open to U.S. residents only) to celebrate the new video.

The prize: 140,000 HawaiianMiles.

To enter, post a picture to Instagram or Twitter of your favorite Hawaiian location.
Use the hashtage “HAOnlocation” and post your photos by September 18.