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FWA: 5 Things We Love About Fort Wayne Int’l Airport

5 Things We Love About Fort Wayne International Airport (FWA)

We’re back with another episode in our “5 Things We Love About…” series highlighting features and amenities at airports about the country and the world.

Today we land at Fort Wayne International Airport (FWA) in Indiana.

1. Free cookies at FWA

Without a doubt, Fort Wayne International Airport has one of the best airport amenities we’ve encountered: free cookies for all arriving passengers.

On our first visit to FWA, a seatmate told us that we’d get a cookie on arrival. We thought they were making a joke. But it turned out they were not kidding at all.

The cookies are baked at Ellison Bakery, just across the street from the airport. And FWA has been handing out these delightful welcome snacks for more than 20 years.

The cookies are clearly a hit: in June 2020 the airport handed out its “3 Millionth Cookie” and debuted a new style of cookie. Now, instead of one cookie, every arriving passenger at Fort Wayne International Airport is welcomed with a package that’s filled with several miniature cookies. The flavors include Birthday Cake and Chocolate Chip and several other varieties are rotated in.

2. Local brands at FWA

FWA puts an emphasis on local brands in the airport. Chapman’s Brewing Company out of Angola, Indiana serves a touch of Northeast Indiana with locally brewed beer on tap. And Conjure Coffee brings a sampling of Fort Wayne’s local coffee scene to FWA.

3. Customer service at FWA

We told you about the cookies that the Hospitality Hosts hand out to passengers at FWA. In any airport, that would check the box for customer service.

But FWA doesn’t stop there. The airport’s Customer Service Agents (CSAs) also provide complimentary curbside luggage service, wheelchair assistance, a parking lot shuttle, and other services.

4. Hospitality PAWS

Hospitality PAWS is FWA’s certified therapy dog program.

All the pups are highly trained and certified through the Alliance of Therapy Dogs and show up with their trainers at select times during the week.

5. More to come at FWA

Project Gateway is FWA’s expansion and improvement project. On the agenda: the Parking Lot Rehabilitation Project, East and West Terminal Apron Improvement Project, and the FWA West Terminal Building Expansion. That last piece will add additional gates, a new Mother’s Room, an upgraded Children’s Play Area, and expanded ticketing area, a modernized exterior façade, and more.   

Did we miss your favorite feature of Fort Wayne International Airport? Let us know in the comments section below. And feel free to nominate the next airport to be featured in the “5 Things We Love About…” series.

Freebies on Nat’l Chocolate Chip Cookie Day

Today, Friday  May 15, is National Chocolate Chip Cookie Day

(Why? Who cares? It’s a cookie holiday!)

To celebrate the day, DoubleTree by Hilton, a brand known for serving arriving guests a warm chocolate chip cookie, will be handing out cookie galore in their hotels and beyond.

If you’re checking in to any of the 415 Doubletree by Hilton properties around the world today you will, of course, receive a free cookie.

But today anyone who stops by – reservation or not – can get a free cookie too.

Virgin Atlantic passengers will find free chocolate-chip cookies today at check-in counters at San Francisco International Airport, Las Vegas’ McCarran International Airport, Los Angeles International Airport and London’s Gatwick and Heathrow Airports.

There will also be free chocolate-chip cookies at Enterprise Rent-A-Car, Alamo Rent A Car and National Car Rental counters in Hartsfield-Jackson Atlanta International Airport, Denver International Airport, Orlando International Airport, Los Angeles International Airport and Chicago’s O’Hare International Airport.

Virgin Australia lounges in Sydney, Melbourne and Darwin Airports will be serving free cookies as well.

Not enough cookies? DoubleTree is also kicking off a “Cookie Bag Vote,” for a packaging design for its cookies. Vote on which new look you like (here) and be entered for a chance to win prizes ranging from cookie tins to hotel stays.

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Airport amenity of the week: free cookie kiosk

The first time I flew into Fort Wayne International Airport I thought my fellow passengers were kidding me when they said: “Make sure you get a free cookie when you get off the plane.”

 

But they weren’t joking: as I entered the terminal there was indeed someone standing there greeting everyone getting off the plane and handing out free cookies from a little wicker basket.

Turns out they’ve been doing this for more than 10 years. And, so far, volunteers at the airport have handed out more than a million complimentary, locally-baked cookies.

Those volunteers need some off. So most days there’s been no one on duty handing out cookies after 8:30 pm.

Until now.

Airport officials were getting complaints from cookie-loving passengers who arrived at the airport too late to get a snack. So to make sure no one leaves the airport hungry and disappointed, the airport now has a self-serve cookie kiosk.