customer service

Travel Tidbits from JFK and LAX

For the next four months, 14 hand-drawn, large-scale illustrations of iconic New York city locations, such as the Empire State Building and the Statue of Liberty, can be seen in the corridors of Terminal 4 at New York’s John F. Kennedy International Airport.

The work is hand-drawn by British-based artist Chris Dent and also includes 18 smaller illustrations of NYC staples such as subway trains, taxis, slices of pizza and coffee cups.

National Employee Appreciation Month is being marked at Los Angeles International Airport with a Gold Star recognition program that celebrates employees who provide great service.

To make it easy for travelers to nominate a badged LAX employee, the airport has created a web form.  Nominations can also be made by texting STAR to 52948. Anyone who works for the airport, airlines, concessions, service providers, TSA and Customs are eligible.

To encourage travelers to particpate,  LAX Guest Services staff will be in the terminals next week sharing information – and handing out goodies.

Tidbits for travelers: Talk back at Gatwick

Lots of airports are using Twitter as a tool to interact with travelers passing through.

London’s Gatwick Airport has been one of them.

Now the airport is kicking its social media program up a notch by integrating Twitter messages into the physical space of the airport. Throughout the day, Gatwick passengers will see this message on the check-in monitors.

Airport officials say reaching out by Twitter is part of an overall airport upgrade and rebranding program that will improve facilities but also “provide passengers with a more human and personal experience.”

That sounds promising.

The goals is to monitor and respond to in-airport comments 24 hours a day.

But not yet: while Twitter works round-the-clock, Gatwick’s social media team does not. So for now you can talk back to Gatwick on Twitter, but the airport will only Tweet back during working hours.

London Gatwick Airport Twitter screen