airport transportation

Rides from the airport?

Blacklane

I usually opt for public transit into the city when I land at an airport, but my flight to Boston was scheduled to arrive late in the evening and a cab or some sort of car service was going to be the only option for getting to the place I’d be staying that night.

I could have taken my chances and tried to book an Uber-type ride once I landed, but I decided to book ahead and take Blacklane up on its offer to try out their service.

The Berlin-based on-line ride booking service uses professional drivers, partners with established chauffeur services, operates in more than 180 cities around the world and offers service to and from more than 300 airports.

Reservations can be made in advance, the fare is fixed and includes taxes, tolls and tip.

As promised – and reconfirmed via email before my trip started and again when my flight landed (with the name and phone number of my driver) – my driver, a veteran of the industry who had been Anthony Quinn’s regular Boston driver back in the day – was waiting for me in a town car in the spot designated for limos outside my terminal at Boston Logan Airport.

I quizzed him on the way into town.

Had he tried offering his services via any of the Uber-like companies?

Yes, he said, but no more.

He didn’t like the high fee those companies took as a booking fee for each ride and he’d had experiences with customers from those companies who disrespected him and his extremely well-maintained car.

Of all the companies now offering book-online car services – and there are now oodles of them – what did he like about working with Blacklane?

They were fair and super-organized, he said, and only worked with professional drivers. And he marveled at the fact that they were running this world-wide business out of one office in Germany and yet, day or night, kept in close contact with each driver and fully accessible to customers.

If my personal budget for airport transportation was a bit larger, I’d definitely use Blacklane’s service on a regular basis. (The fare was about $15 more than I’d have paid for a cab and, given some of the news reports lately, I would not have taken an Uber-like service alone, late at night heading to an unfamiliar destination).

But, I’m putting the Blacklane website into my list of favorites and will definitely add them to the options I consider in the future when a bus or a train isn’t an option for getting into town from the airport.

And I’m happy to pass along the discount code they gave me – 9JMT1SQC – for $10 off one ride.

DFW’s Skylink marks a moving milestone

Dallas/Fort Worth International Airport is celebrating a few milestones this summer,  including  the 10-year anniversaries of Terminal D, the Grand Hyatt DFW and the Skylink people mover, which connects all five DFW terminals and is billed as the world’s largest automated airport bi-directional train system.

To celebrate, Hudson Group and DFW put together this nice infographic:

 

DFW SKYLINK

The arrival: airports that do it right

[This is a slightly altered version of my “At the Airport” column published in  USA TODAY in May 2015]

Palm Springs International Airport _courtesy of the Airport

Palm Springs International Airports

Sometimes, the best part of going away is coming home. Or feeling at home in a new place. And for many travelers, that sensation begins at the airport.

Sound designer Peter Comley relishes his return visits to Vermont’s Burlington International Airport where, he’s welcomed by a view of the Green Mountains, Lake Champlain and the Burlington Air National Guard Base, which is “a sight just across the runway – with their F-16s.”

For Evan Deahl, an about-to-graduate college student in Philadelphia, it’s the approach into Chicago’s O’Hare Airport. “You come in over Lake Michigan and directly over the Chicago skyline. Cue Rhapsody in Blue in head. It’s like a movie,” he said.

Washington, D.C.-based literary agent Anna Sproul-Latimer enjoys landing at McCarran International Airport in Las Vegas, which has a “beautiful view coming into the Strip, and you can roll straight into gambling in the terminal. What’s not to like?”

In other airports it’s the immediate access to local culture, scenery and cuisine.

Passengers arriving at Fort Wayne International Airport in Indiana are greeted by local volunteers handing out cookies from a nearby bakery. At California’s Palm Springs International Airport, passengers exiting their planes enter an outdoor space with palm trees, real grass and a view of the mountains.

“I’m always happy to fly back to my old hometown airport in Atlanta and get my southern fried food fix of grits, greens and fried okra at Paschal’s or a Chick-fil-A sandwich and a sweet tea,” said Chris McGinnis, who writes the TravelSkills blog.

Some airport “Welcome Home” scenes take a moment to unfold.

When you walk off the plane at Louis Armstrong International Airport in New Orleans, “the first thing you feel in the jet bridge is the thick sticky subtropical ether,” notes Christopher Schaberg, author of The Textual Life of Airports and the forthcoming book, The End of Airports. “This gradually gives way to the cool air conditioning of the terminal; then you see a bartender pouring a tall glass of Abita amber ale, and further down the concourse a sign beckons you to purchase some Crawfish Strudel—you know you’ve arrived in New Orleans,” he said.

Both San Francisco-based Kat Snow and Seattle-based freelance writer Pam Mandel appreciate the food offerings at Austin-Bergstrom International Airport. “I was super impressed by the offerings for those arriving hungry,” said Mandel. “Austin BBQ and tacos … great coffee and tea from a local café,” said Snow, “It really helps to arrive at the airport hungry, because some of the best food is pretty rich and filling.”

Arriving passengers at AUS airport are also welcome to attend any of the almost two dozen live, local music performances held in the terminal each week. And, speaking of music, Chicago-based management consultant Mitch Lieber says, when at Kansas City International Airport, the interpretive panels sharing stories about the jazz-era history that earned Kansas City the title of “Paris of the Plains” help him feel welcome and plugged in.

Fast getaway routes are a big draw at other airports.

“I love small airports like Albany International,” said Suzanne Rowan Kelleher, family travel expert at About.com. “There’s never a crowd at the baggage carousel, long-term parking costs a reasonable $12/day, and I can find my car without walking miles.”

 

Airports adding – and rejecting – ride-shares

Flying car

Airports across the country are grappling with how to deal with taxi-alternative services and Transportation Network Companies (TNCs) such as Uber and each week a few deals are being made.

This week San Francisco International Airport (SFO) announced an agreement with Wingz, a company that connects citizen drivers with people needing airport rides. The pilot permit allows drivers to pick up and drop off at the airport, starting within the next 30 days.

Last month, SFO announced agreements with Sidecar, Lyft and UberX, awarding each a permit for a 90-day pilot program to allow the airport to evaluate the businesses.

This week, the Houston City Council approved rules granting Uber and other app-based companies access to the Houston airports, but in Cincinnati, signs are now posted at CVG airport alerting travlers that only permitted ride-share companies have permission to operate at the airport.

SFO inks deal with Uber & Lyft

Uber app

Airports around the country are grappling with how – and if – they can regulate and collect revenue from  taxi-alternative companies such as Lyft, Sidecar and UberX, which maintain that they do not fall under the same rules that apply to traditional taxis that operate at airports.

Some airports have taken a hands-off approach to the problem, but San Francisco International Airport has been adamant that these ‘transportation network companies’ are operating illegally at the airport.

But things have changed.

Earlier this month SFO announced that it had come to an agreement withe Sidecar to allows that company to operate legally at the airport.

Now comes word that the airport has worked out a deal that allows Lyft and UberX to pick up and drop off at SFO as well.

All three companies should be operating – legally – at the airport within the next 30 days and the deals will no doubt serve as a guide to help these companies work out their differences with other airports as well.