Air Travel

Airline amenity kits you might fight the kids for

A wide range of airline amenity kits, for both adults and children, were on display last week in Hamburg, Germany as part of the World Travel Catering and Onboard Services Expo.

Amenity kits for adults were lovely, of course, but those for kids just look like lots more fun. Especially the Super Hero kit I spotted (below) that includes a backpack with a built-in cape!

 

Skyrider ‘saddle’ seat: now in version 2.0

You may remember the shock and alarm over Aviointerior’s Skyrider seat, which envisioned packing more passengers onto airplanes by offering an abbreviated seat that was more like a saddle.

The early version was never certified or taken very seriously, but the company is not giving up.

At this week’s Aircraft Interiors Expo taking place in Hamburg, Germany, Aviointeriors is showing the Skyrider 2.0, which is a bit more sturdy and padded version of the orginal saddle seat, with poles securing the seat to the floor and to the ceiling of the cabin (to improve saftey) and the pitch the same claustrophic 23 inches as before.

The company rep who showed me the seat said this version should be able to get certified for airlines and that these saddle-seats are really designed for short haul flights and for price-points “that make travel possible for people who would never otherwise be able to fly.”

The Skyrider seats aren’t shown anywhere on the Aviointeriors website. Instead, customers are directed to ‘real’ products with Italian-inspired names such as Columbus (a line of economy cabin seats), Galileo (business class seats) and Mona Lisa (first class.)

 

Flying on Valentine’s Day? Cupid may be too.

Charles Lindbergh-themed Valentine

Air travel isn’t romantic unless you’re flying with your sweetie or are on your way to being with them, but this Valentine’s Day some airports and airlines are doing what they can to make the day special.

Shortcut to marriage

The uptick of couples applying for last minute marriage licenses in Las Vegas around Valentine’s Day usually overwhelms the downtown county’s clerk’s office, so this year there’s a pop-up marriage license bureau set up through February 17 in the baggage claim area of Terminal 1 at McCarran International Airport.

Couples will still need to find someone to perform the legal marriage ceremony, but filling out a pre-application and getting a license at the airport can go a long way in streamlining the process. For lovebirds in a rush, keep in mind that the Terminal 1 baggage claim area at the Las Vegas airport also has 24-hour flower vending machines and a to-go liquor shop.

Flowers and chocolates

(Courtesy PHL Airport)

As they have in previous years, volunteers at both Philadelphia International Airport and Florida’s Jacksonville International Airport will be handing out Valentine’s Day carnations to passengers.

To celebrate the opening of its automated people mover – called SkyConnect – and its new 2.6 million square foot rental car center, Tampa International Airport will be giving out 1,000 roses to passengers and guests who come out for the first ride.

Hartsfield-Jackson Atlanta International Airport caps off its fourth “We Love Our Guests Campaign” on Valentine’s Day with key rings and teddy bears for passengers and photo booths and love-themed music playing throughout the airport.

There will be a “Kissing Booth” distributing chocolate kisses and Valentines to passengers at Cincinnati/Northern Kentucky International Airport (CVG) on February 14 and a chance to hug and pose with some of the miniature therapy horses that regularly visit the airport.

The horses at CVG will be decked out in their Valentine’s Day attire, as will the therapy dogs at Los Angeles International, Phoenix Sky Harbor and many other airports around the country. The love-fest will continue February 16, when specially-dressed therapy dogs and team-member Lilou the pig help passengers usher in the Lunar New Year at a photo station in San Francisco International Airport.

Heat-shaped lollipops will be handed out to passengers during Valentine’s Day in many terminals at Los Angeles International Airport and in the Hollywood/Fort Lauderdale International Airport they’ll be celebrating the day with a live entertainment, face painting, and complimentary chocolate roses and candy buffets.

Chocolates will be offered to passengers flying through Austin Bergstrom International Airport on February 14 and, for those who still need to purchase a Valentine’s gift before leaving the airport, they’ll be a booth selling chocolate-covered strawberries from local favorite Amy’s Ice Creams in the bag claim area. Shops in most every other airport will have chocolates, heart-shaped bake-goods and trinkets and other romantic items wrapped and ready to go as well.

Valentine’s Day activities at Heathrow International Airport will include live music, free heart-shaped candies, Polaroid photo ops, complimentary caricature sketches and make-your-own Valentine’s Day card stations. And to insure no Valentine’s Day proposals are inadvertently ruined by a shiny engagement ring drawing the attention of a security officer at the checkpoint,  officials at England’s East Midlands Airport have been offering “secret codes” to travelers who’d like their bags inspected out of their traveling companion’s line of vision.

Airlines offering Valentine’s Day treats for travelers. 

Passengers on Southwest Airlines flights will be treated to a complimentary alcoholic beverage on Valentine’s Day and, at airports across the country, airline employees will be setting up candy and card stations for passengers. Some Southwest flights will be declared “fun flights,” with employees hosting trivia games and giveaways as well.

United Airlines will be setting up Valentine’s Day candy stations in its club lounges on Valentine’s Day, ANA (All Nippon Airways) will be handing out specially-made chocolates to all passengers, and Alaska Airlines will be unveiling a heart-shaped sculpture with a special meaning at San Francisco International Airport.

And Economy and Business Class passengers taking a Valentine’s Day flight from Dubai on Emirates will be served heart-shaped chocolates with their meals.

 

 

Debate over Delta rules on service & emotional support animals

Many travelers are cheering Delta Air Lines’ new, stricter rules for those flying with service or emotional support animals.

But many long-time guide dog users and organizations that advocate for blind Americans and others with disabilities say the guidelines, which require added documentation and pre-planning, are over-reaching, discriminatory and illegal.

Noting that it has “long been concerned with the abuse and fraud of animals purporting to be service or support animals,” the American Council of the Blind said Delta’s revised policy discriminates against those passengers with legitimate service dogs and makes travel more difficult for individuals who rely on their service animals for travel.

The National Federation of the Blind believes elements of Delta’s policy, which goes into effect March 1, violate the Department of Transportation’s Air Carrier Access Act.

“We are particularly troubled by the requirement that guide dog users submit paperwork to Delta forty-eight hours before flying,” the NFB said in a statement, while “Travelers without guide dogs are not required to plan their travel forty-eight hours in advance.”

The 48-hour ‘intent-to-fly’ requirement means guide dog users will no longer be able to fly on Delta for family, medical or other emergencies,” said the NFB and adds an unnecessary layer of inconvenience for some passengers.

“We stand with NFB,” said Eric Lipp, Executive Director of the Open Doors Organization, “People with properly trained service animals are being punished by Delta.”

Citing a significant increase in the numbers and types of “comfort” animals passengers bring on planes and an 84 percent increase since 2016 in reported animal incidents such as urinating/defecating, biting and attacks, Delta announced last week that certification of a flyer’s need for an animal and proof of an animal’s training and vaccinations will be required for both service and emotional support animals.

“I sympathize with the airlines,” said Pat Pound a disability consultant who is blind and travels with a guide dog, “More people are cheating. Airlines are trying to maintain the system. But I don’t think Delta’s new policies will address the problem. And, as a person with a disability, I’ll end up being penalized.”

An on-line petition with more than 75,000 signatures is asking Delta not to make it harder for people to travel with emotional support animals, but other airlines are exploring following Delta’s lead.

“We agree with Delta’s efforts,” American Airlines said in a statement, “We are looking at additional requirements to help protect our team members and our customers who have a real need for a trained service or support animal.” The carrier said from 2016 to 2017 it saw an almost 15 percent increase the number of customers traveling with emotional support animals.

United Airlines is reviewing its existing policy on service and emotional support animals, said airline spokesman Charles Hobart. “This is something that is important to our employees and to our customers, including those with disabilities and those who do not have disabilities,” he said, “We understand this needs to be resolved soon.”

The Department of Transportation had planned to draft new rules on service animals by July 2017, but those guidelines have yet to be released.

Going forward, “I suspect there will be legal challenges to Delta’s policy on service dogs from individuals and from organizations,” said disability consultant Pound, “This is how an airline is deciding to interpret the law, but a court may have a different idea about what that the law intended.”

(My story about the debate of stricter rules for flying with service and emotional support animals first appeared on NBC News in a slightly different format.)

Pushback on Delta’s decision to regulate emotional support animals

 

Last week Delta Air Lines announced that, come March 1, it would be changing the rules on the documentation required for bringing emotional support animals on planes.

“Customers have attempted to fly with comfort turkeys, gliding possums known as sugar gliders, snakes, spiders and more,” Delta said in a statement, “Ignoring the true intent of existing rules governing the transport of service and support animals can be a disservice to customers who have real and documented needs.”

While recognizing that some passengers do abuse the rules, there are some groups that are not comfortable with Delta’s actions.

The National Federation of the Blind, for one,would have liked to be consulted.

“Blind people have safely and successfully used guide dogs for decades, but this policy fails to make a clear or practical distinction among guide dogs, other  ‘service and support animals’ (as Delta puts it), and pets,” the group said in a statement, “Onerous restrictions on guide dog handlers do not resolve anything and violate the principle of equal access for passengers with disabilities. Furthermore, we believe that elements of Delta’s policy, as currently articulated, violate the Air Carrier Access Act.”

The group says it is particularly troubled by the requirement that guide dog users submit paperwork to Delta forty-eight hours before flying.

“Travelers without guide dogs are not required to plan their travel forty-eight hours in advance. Furthermore, guide dog users will no longer be able to fly Delta in family, medical, or other emergencies. We believe that this forty-eight hour requirement is both unnecessary and unlawful.”

The group is asking for a meetingwith Delta to work out a better system.