Denver International Airport going smoke-free

George Eastman House, via Flickr Commons

According to the American Nonsmokers’ Rights Foundation, indoor smoking is completely banned at 27 of the top 35 U.S. airports.

Make that 28. Well, almost.

Denver International Airport (DIA), which currently has four indoor smoking lounges, announced Friday that three of those smoking areas will be shutting down.

According to a statement from the airport, two concessionaires, Airport Lounges and Quiz-DIA, have agreed to close the three smoking lounges they currently operate by the end of the year. The fourth lounge, Timberline, operated by Smokin’ Bear, LLC, will shut down after its lease expires in 2018.

Two Aviator’s Lounges will close this year: the one in Jeppesen Terminal and the one on the B Concourse. The Jeppesen Terminal lounge will become a Jamba Juice and the B Concourse lounge will re-open as a barbecue restaurant called the Aviator’s Sports Bar.

The third lounge to be closed is inside the Mesa Verde Restaurant and Bar on the A Concourse. Mesa Verde will be remodeled to offer extra seating.

The fourth indoor smoking lounge – inside Timberline Steaks & Grill on Concourse C – will stay open until 2018.

After that: no smoking at Denver International Airport.

Here’s a link to a (long) list of other U.S. airports that ban smoking.

What do you think: should ALL airports ban smoking?

 

 

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At JFK airport, some workers getting trained to be N.I.C.E.

Wouldn’t it be nice if everyone who worked at the airport was nice?

At John F. Kennedy International Airport, they’re working on it.

On May 22, 30 veterans who work at the airport for several airlines, government agencies and private security and service companies will get N.I.C.E (Neutralize Irritations Customers Experience) program training to teach them how to use skills learned in the military to help frustrated passengers at the airport.

Many other airport employees at JFK have already gone through N.I.C.E training offered by the Human Resiliency Institute based at New York’s Fordham University, which also has a special program for veterans. Now the program is tapping vets already working at the airport to use their leadership skills to help enhance customer service.

“Through our Edge4Vets program, we at Fordham have first-hand knowledge of the strong leadership strengths vets possess,” said institute director Tom Murphy. “Now we’re tapping resources offered by vets working at the airport and training them to apply their inherent leadership strengths and their ‘N.I.C.E.’ tools to help their airport enhance service.”

Murphy said the special N.I.C.E. Corps training for veterans at the kick-off event in JFK Terminal 4 Tuesday will include will include role–playing exercises in which the veterans will use the keen observation skills they’ve learned in the military to spot and come to the aid of passengers in need of assistance. Members of the N.I.C.E. Corps will also be trained to note when other airport employees go out of their way to help frustrated passengers and to document those success stories on the ‘N.I.C.E’ website.

Employees caught using N.I.C.E. skills become eligible to win a variety of incentive awards, including gift checks, meals, and hotel stays. Two veterans participating in the JFK N.I.C.E. Corps will win a fishing trip to Alaska so they can catch salmon for a salmon-bake for the whole team.

The chance of winning that fishing trip isn’t what convinced veteran Egbert Haynes, a TSA supervisor at JFK, to volunteer to be captain of the JFK N.I.C.E. Corps. “I’m from New York; when I need fish I go to the fish market,” said Haynes. “But when I heard of the program and saw the potential to recognize the good things done daily by airport employees outside of their job description, it all made sense.”

In addition to JFK, employees at Los Angeles International Airport, Pittsburgh International Airport and Manchester-Boston Regional Airport have been trained in the N.I.C.E. program.

*My story, JFK trains its workers to be N.I.C.E., first appeared on msnbc.com.

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Berlin Brandenburg Airport opening date now March 2013

Things seem to be going from bad to worse at the yet-to-open Berlin Brandenburg Willy Brandt Airport.

(Photo courtesy: Alexander Obst/Marion Schmieding/Berlin Brandenburg Airport)

After announcing that the planned June 3 opening date would be postponed for about three months, yesterday the airport’s supervisory board announced that the opening will now be pushed back until March 17, 2013.

The airport also announced the dismissal of the managing director for operations and construction and termination of the contract with the project management company for the airport.

On May 8, the airport company announced that the planned June 3 opening date for the new airport would be postponed due to a problem with fire safety systems at the airport. They thought they could solve that problem in three months by putting together an interim, partially automated system. But, evidently, that solution won’t work.

The plan now is to complete the fire safety and control system by December 2012 and open the airport once winter – and the potential for more headaches from adverse winter conditions – is over.

According to a statement released today,

“The Supervisory Board …followed the recommendation of the management and decided that all construction work should be completed first before the remaining necessary steps are taken that will allow the airport to commence operations. These steps entail the so-called impact and complex inspection by certified experts, subsequent inspection by the Building Standards Authority, further trial runs, designation of the airport site as a security area, and delivery of goods to storage facilities, shops and restaurants.”

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Travel tidbits: airport entertainment & fun airport factoids

On Friday, cast members from the Broadway musical Sister Act will perform excerpts from the show in Terminal 8 at JFK International Airport. Performances at 3 p.m. and 3:45.

And here’s a fun, short video filled with airport factoids.

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Atlanta Airport – and others – get bigger

The world’s busiest passenger airport is getting bigger.

Today, May 16, Hartsfield-Jackson Atlanta International Airport opens the new $1.4 billion Maynard H. Jackson Jr. International Terminal, named in honor of the city’s first black mayor.

“The opening of the international terminal is huge for Atlanta,” said the airport’s Aviation General Manager Louis Miller. “It gives international passengers their own terminal with its own entrance, it ends the baggage recheck process for Atlanta–bound passengers, and it enhances the airport’s overall capacity now and for the future.”

The opening of Atlanta airport’s new terminal comes on the heels of some other high-profile — and pricey — terminal openings in 2011, most notably San Francisco International Airport’s $388 million renovated Terminal 2 in April and Sacramento International Airport’s $1 billion new terminal in October.

The airport upgrades don’t stop there. Here are six more projects you may spy next time you fly:

Las Vegas

On June 27, McCarran International Airport in Las Vegas will open “T3,” a new high-tech, $2.4 billion terminal that will serve both international and domestic flights.

“Our plans for T3 include self-boarding podiums at all 14 gates, self-service kiosks equipped for customers to print and affix their own baggage tags, and a robust [free] wireless Internet system that will extend out to the ramp and allow customers to log on whether they’re inside the terminal or aboard an aircraft parked at the gate,” said Randall H. Walker, director for the Clark County Department of Aviation.

Miami

This summer, Miami International Airport will open a new federal inspection area at the North Terminal that is twice the size of the existing Concourse E facility. In early 2013, the airport hopes to have the entire multibillion dollar North Terminal project completed. “What remains to be opened are three passenger gates and five of the 10 baggage claim carousels in the international arrivals area,” said Greg Chin, communications director for the Miami-Dade County Aviation Department.

A new AirportLink Metrorail extension that will speed connections to downtown Miami is also being built.

San Diego

San Diego International Airport is halfway through a $1 billion sustainable “Green Build” expansion of its Terminal 2 that is scheduled to be completed in August 2013.

“When complete, Terminal 2 will have 10 new gates, a dual-level roadway to separate arriving and departing passengers, a large, bright concessions core and the largest airport USO in the world,” said Katie Jones, spokesperson for the San Diego County Regional Airport Authority.

Los Angeles

Los Angeles International Airport
is building a new $1.5 billion Tom Bradley International Terminal, which will include new concourse areas and gates that will be able to accommodate the superjumbo Airbus A380 airplanes.
Renovations and upgrades are also underway throughout the rest of the airport.

New York

And in New York, Delta Air Lines is spending more than $160 million to renovate Terminals C and D at LaGuardia Airport and more than $1.2 billion on John F. Kennedy International Airport’s Terminal 4. The LaGuardia project may be completed by the end of 2013; the JFK project, by spring 2013.

That’s a lot of airport-upgrade activity at a time when the economy remains skittish, fuel prices are still sky-high and airlines continue to scale back schedules.

“Airports are investing in modern infrastructure to ensure that their communities, and the companies in them, can successfully compete in an increasingly global economy,” said Greg Principato, president of Airports Council International -North America, an airport membership organization. “These facilities are an investment in our economic future.”

(My story about airport upgrades first appeared on msnbc.com)

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