Posts in the category "Seating":

Each Friday on msnbc.com’s Overhead Bin blog, my assignment is to get an answer to a reader’s question.

This week’s question came from Lori Hewitt, a business analyst based in Columbus, Ohio, who made airline reservations online with Expedia last May for a trip she and her husband were taking to Charleston, S.C., in October.

Hewitt says she wasn’t given the opportunity to select seats when booking, but didn’t worry about it or contact anyone since it was so far in advance of her travel. She and her husband were eventually assigned seats, at check-in, which Hewitt said she went online to complete “at 23hrs 58mins prior to flight.”

There was one problem. “We spent $1,200 for flights and didn’t get to sit together,” said Hewitt. “My husband was in row 13 and I was in row 31!”

At the airport, the couple was able to get seats next to each other for the shortest leg of trip. But Hewitt says, “We should have had an opportunity to get our seats at the time of purchase. I don’t think it should be incumbent upon the traveler to beg other travelers to change seats or to have to go to the counter to do so.”

Now Hewitt wants to know: “Do online travel agencies, such as Expedia, Travelocity, get the leftovers for flights? And was there something I could have done – and can do next time – to make sure I sit with my husband when we fly? Otherwise, it’s kind of like spending a lot of money for a nice dinner, but not getting to sit at the same table with each other.”

I contacted Expedia for help with this one and chatted with company spokesperson Sarah Keeling.

“No,” she said, “Expedia doesn’t get the leftovers for flights. We have the same reservation capabilities as the airlines do.”

But Keeling said when Hewitt made her initial reservation it was likely the airline hadn’t yet decided what type of plane would be used for that flight and so hadn’t yet offered a seating map. “But that would be the same situation no matter whether she’d booked with Expedia or directly with the airline,” said Keeling.

Hewitt’s options? “She could have gone back online or called Expedia or the airline at a later date to see if the seat chart was available,” said Keeling.

Here are some other tips for getting the seats you want on an airplane:

• If a seat chart is not available when you book your flight online, call the airline or the ticketing agent as soon as possible to request seating.
• If you don’t get a seating assignment — or don’t get the seats you’d like — call back again a week or two before your flight.
• As the day of the flight gets closer, check the online seating charts or call the airline to see if other seats have become available.
• Check in online as soon as you can. Some seats, especially exit and bulkhead row seats, are not released until the day of the flight.
• Get to the airport early and check the seating chart at the check-in kiosk or ask the gate agent if any better seats are available. Some airlines will offer discounted upgrades or first-class seats at good discounts at the check-in kiosks.
• And, yes, once onboard you may find another passenger willing to swap seats to allow two people to sit together. But don’t count on it.

Categories: Air Travel, Airplanes, Seating
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Buckle up, you dummy!

Airbags on airplanes have arrived and they’re not just a special perk for first-class passengers.

In fact, if you’ve been seated in a bulkhead row, near an exit-row door or in business- or first-class seats on newer planes, you may have already strapped on an airbag and not even noticed.

Unlike automobiles, airplane airbags aren’t built into the vehicle but added onto seatbelts in what looks like just some extra padding.

“Sometimes when I’m boarding a plane and see people looking around wondering why their seatbelt looks different, I stop and explain,” said Chris Muklevicz, vice president of sales and marketing for aviation restraints at AmSafe, the company that makes the only airbags certified for commercial aircraft. “But then passengers around them start asking why then don’t have them, too.”

In an interview earlier this week at the 2011 Aircraft Interiors Expo in Seattle, Muklevicz explained that seatbelts with airbags were developed as a cost-effective way for airlines to meet the Federal Aviation Administration’s (FAA) requirement that, as of October 2009, all seats on new airplanes must be “16g” seats — able to withstand stresses and impacts of up to 16 times the force of gravity. The previous requirement was 9gs.

Most seats on new airplanes do meet the guidelines in part because they have seats in front of them that can add some cushioning in an accident. Bulkhead and front-row seats and those swanky pod-like units in some first- and business-class sections often don’t. The added protection offered by a $2,000 seatbelt airbag (versus the $50 traditional seatbelt) helps bring those seats up to code.

“Airlines could remove seats from those positions, but they don’t want to lose that potential revenue,” Muklevicz said.

The new seat code was put in place because tests and real-life incidents show passengers have a good chance of surviving an accident if seats aren’t first torn from the floor during a crash. According to the National Transportation Safety Board, more than 80 percent of commercial airline accidents are survivable because they occur on the ground or during take-off or landing when the aircraft is close to the ground and flying at relatively low speeds.

Muklevicz said the seatbelt airbags are designed to keep a passenger conscious after an impact. “If the passenger is conscious and it’s possible to get out of the plane, this can make a big difference in survival if there’s smoke and fire,” he said.

Right now, there are more than 70,000 airbag-equipped seatbelts in service. Half of those are on commercial airplanes and half are on general aviation aircraft. “Luckily, it hasn’t yet been tested in a real commercial aircraft crash,” Muklevicz told me, “but there are have plenty of reports of it saving lives on private aircraft.”

AmSafe's Chris Muklevicz with seatbelt airbag

(A slightly different version of this story first appeared on msnbc.com’s Overhead Bin.)

Categories: FAA, Safety, Seating
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Do you worry about where to ‘go’ when you’re on the go? Then take note of the beautiful and sometimes bizarre public bathrooms that get nominated for America’s Best Restroom.

Whether sightseeing or heading down the road to visit a new town, finding a clean place to “go” when you’re on the go can be a traveler’s most urgent challenge.

That’s why word gets around when a hotel, restaurant, museum, ballpark or other venue goes out of its way to provide bathrooms that are not just sanitary, but distinctive, inviting and somewhat eccentric.

There’s even an annual award for America’s Best Restroom. For this year’s choice, people can cast their vote online through Sept. 19.

The contest is hosted by bathroom supply company Cintas Corp., which gathers restroom recommendations through the year and then invites the public to help flush out the best loo in the land from a list of 10 finalists.

The 2010 winner was The Fountain on Locust, a vintage ice-cream parlor in St. Louis, Mo., where the bathrooms have hand-painted murals, luxury fixtures and designer mirrors.

This year’s nominees include the dragon- and gargoyle-themed restrooms at the Castello Di Amorosa Winery in Calistoga, Calif., and the loos at the Renaissance Arlington Capital View Hotel in Arlington, Va., where bird silhouettes on the mirrors light up when the faucets are turned on.

Restrooms on the ground floor of Chicago’s Field Museum have also been nominated. “They’re large and family friendly, with changing stations and sinks set low enough for kids to easily wash their hands,” said museum spokeswoman Nancy O’Shea. “Our housekeeping staff does a great job of keeping those restrooms clean, and we are just delighted to be in the running.”

Other nominees this year include the restrooms at the Main Street Casino in Las Vegas, where urinals hang on a graffiti-covered slab of the Berlin Wall, and Ninja New York, a restaurant where the décor is 15th-century Japan (complete with ninja-dressed wait staff), but the up-to-date restrooms sport built-in seat warmers, water sprayers, deodorizers and driers for the derriere.

There’s even a posh portable potty on the list. Created for President Obama’s 2009 inauguration-day festivities, Don’s Johns DJ5000LX Presidential Luxury Restroom Trailer has granite counters and shelves, heat and air conditioning, an audio system and, for those waiting their turn, a 37-inch exterior-mounted flat screen TV. It’s available for rent by any organization interested in an outstanding outhouse.

(This story first appeared on msnbc.com’s Overhead Bin)

Categories: Contests, Seating
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Each week on msnbc.com’s Overhead Bin I get to answer a travel-related question from a reader. This week the topic was: how to score a bulkhead seat on an airplane.

Linda Potter looks forward to her annual trip on Continental (now Continental/United) from Houston, Texas, to Sacramento, Calif., to visit her son, her daughter and her three granddaughters.

But the proud grandma has a gripe about securing the right seat for her flight.

“I have MS and getting the bulkhead seat allows me to stretch my legs out a bit and to exercise them a bit during the flight,” said Potter. “In the past, the airline held these seats for those with a medical condition, only releasing them to the general public in the last 24-48 hours before the flight. Now I’m told these seats are no longer held, but sold to those who want more legroom.”

As she prepares for this year’s trip to California, Potter asks, “Is there anything I can do?”

For advice, Overhead Bin turned to FareCompare.com’s Rick Seaney.

“The days of boarding families and infirm first with preferential seating have pretty much come to an end in domestic aviation,” said Seaney. “Airlines now consider the bulkhead and exit rows as premium seating for elite, loyal travelers.”

But not always. “Now airlines are doubling down by offering these prized seats as an up-sell, even before [giving them to] their elite customers,” said Seaney.

With her occasional trips, Potter isn’t likely to achieve elite status, which is the best way to get first crack at better seating. In lieu of that, Seaney offers these tips:

• Some airlines make free seat assignments 24 hours before departure. “Go in at 23 hours 59 minutes and 59 seconds to get a shot at those seats.”
• American, Southwest and many other airlines allow any passenger to cut in line and book premium seats for a fee ($10 to $40).
• Some airlines offer discount paid seat assignments at the kiosk. “So even if you print your boarding pass at home, check with the kiosk at the airport.”
• Fly on Tue/Wed/Sat (the lowest volume passenger traffic days), on the first flights out or on flights at lunch or dinner time. “You’re more likely to have some empty seats to provide potential comfort,” said Seaney.

Book early, and don’t give up on the airline. On its website, Continental states that “certain seats are made available free of charge to persons with a disability if the request is made at least 24 hours in advance of the scheduled flight.” Airline spokesperson Mary Clark said some of those seats may be in the bulkhead, but confirms that, “Within 24 hours of flight departure, held seats are made available to other customers.”

Also, don’t assume the only seats with a little extra leg room are bulkhead and exit row seats or those in the premium areas that require an extra fee. Seating maps on websites such as SeatGuru.com sometimes reveal one or two seats with bonus legroom toward the back of the plane.

Categories: Air Travel, Seating
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Whenever the conversation turns to people who are too large to fit into the seats on an airplane, (skinny) people always suggest that airlines charge passengers by weight.

Now Air New Zealand has done it.

Air New Zealand's Pay what you Weigh program

On Air New Zealand, check-in is now known as weigh in.

What do you think?

Will it spread to other airlines?
Will some passengers complain?
Will there be lawsuits?
Will you pay?
Will you pay more attention to that Richard Simmons “Fit to Fly” safety video?
Will you realize it’s April 1st in New Zealand?

Categories: Air Travel, Fun Stuff, Seating, Seatmates of Size
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