Posts in the category "Power Outlets":

On Monday, the Port Authority of New York & New Jersey introduced a wide variety of customer service improvements at JFK, Newark Liberty and LaGuardia airports, but it was AVA, the airport virtual assistant, that got all the attention.

In July, when the computerized avatars begin offering automated information at LaGuardia’s Central Terminal Building, at Newark’s Terminal B and at JFK’s Terminal 5, it will be the first time the hologram-like technology will be used at a North American airport.

Other improvements to be rolled out in the next 90 days include additional (live) customer care agents during peak travel times, an expanded effort to halt taxi hustling, the installation of additional power poles to charge electronic devices and cleaner restroom facilities.

Here are some more details from the plan:

At Newark Liberty, more than 100 chairs and more than 50 tables will be added to food courts in Terminals A and B, full-time restroom attendants will be on duty in Terminal A and additional quality control visits will be made to airport stores “to ensure customers are treated fairly.”

Newark, JFK, LaGuardia (and Stewart International Airport) are now included in the free FlySmart mobile app that offers real-time flight notifications for smart phones, terminal maps and basic listings for ground transportation and concessions.

The Port Authority is also starting a “We Listen” campaign to give travelers a chance to meet with airport management.

These short-term initiatives, the Port Authority points out, dovetail with the agency’s long-term efforts to improve the infrastructure at all three airports.

It all sounds promising. Except perhaps for those virtual assistants. In the promo “AVA” says she never takes a vacation, but when I arrived at Dubai International Airport recently, the representative meeting our group said the virtual assistants that were supposed to be on duty there hadn’t been working “for quite some time.”

Categories: Airports, Bathrooms, Power Outlets, Safety, Transportation
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If you’re stuck at the airport in Baltimore, Houston or Phoenix between now and December 16th and need to plug in your laptop or some portable gadget, look for a seat in one of the “Lobby Zones” set up by the folks at Marriott Courtyard Hotels.

The airport Lobby Zones are meant to give travelers a taste of what the chain’s new lobby decor offers, but you don’t have to have a hotel reservation to pull up a chair, hang out and recharge your gear.

Find them at BWI on Concourse A, at Phoenix Sky Harbor in Terminal 4 and in Houston’s George Bush Intercontinental Airport (IAH) in Terminal E.

Categories: Airports, Power Outlets
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Here’s a quick round-up of some fresh amenities airports are offering.

On Wednesday, May 18^th, 2011, Oakland International Airport will put into service eight ChargePoint networked charging stations for “new generation” electric vehicle (EV) such as the Chevrolet Volt, the Nissan LEAF, Tesla Roadsters and others.

Los Angeles International Airport now has a cadre of bomb-sniffing canines on duty who are trained not just to sniff out explosives, but to pick up the scent of explosives in the air and track down the person who may be carrying the explosive material -even if that person is on the move.

And some time next year there will be a new food hall on Delta’s Concourse G at Minneapolis-St. Paul International Airport filled with new food and beverage outlets that are branches of, or partnerships with, local favorites.

The $2 billion concourse upgrade will include a Media Bar that OTG Management is billing as the first virtual newsstand. Passengers will be able to rent an iPad and download publications, movies, music, apps and other items before boarding a plane. (Those with their own iPads will be able to download material as well.) If you do rent an iPad, you’ll be provided with a postpaid envelope so you can mail the iPad back when you’re done.

The OTG Media Bar is going launch at MSP airport, but plans are already in place expand the program to other locations.

Categories: Air Travel, Airports, Animals, Food, Openings, Power Outlets, Technology
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I knew they were there somewhere. But they weren’t by my gate in the Delta Air Lines terminal at JFK.

And there weren’t any signs.

So it was a good thing I set off in search of an outlet to charge my laptop before a long flight.

Because there, just a few minutes walk from where I’d been sitting, was the iPad “village” everyone had been talking about a few months back.

Tables for one. Tables for two. Communal work tables. All equipped with multiple outlets and with iPads that let travelers order snacks and meals from the restaurants nearby.

So very civil.

So, please, Terminal 3 operators, put up some signs.

Categories: Air Travel, Power Outlets, Restaurants
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Here’s an interesting and promising idea for travelers with thirsty gadgets:

Arconas – a company whose chairs and “seating configurations” are already in more than 130 airports around the world – is teaming up with Powermat – the folks who make wireless charging mats – to offer wireless charging stations at airports.

I’m going to assume charging via Powermat will be complimentary – as it is to use to the USB and standard power outlets already attached to much of this type of airport seating.

And if that’s the case – hooray!! Another reason to be happy when you find yourself stuck at the airport.

Categories: Airports, Power Outlets, Wi-Fi
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