Posts in the category "Kids travel":

Nine-year-old girl at center of Southwest mix-up

Southwest Airlines is apologizing to a Clarksville, Tenn., family and investigating how a 9-year-old girl flying as an unaccompanied minor from Nashville to New York on Tuesday ended up re-routed and delayed for five hours without the airline notifying the family.

Chloe Boyce is fine and will be getting a special patch from her junior Girl Scout troop to mark her adventure, but her mom, Elena Kerr, is upset.

“The flight arrived and my daughter didn’t get off,” Kerr told me. “Someone went on the plane to see if she was there and my sister called me and said, ‘Where’s Chloe?’ The Southwest guys told her there were no unaccompanied minors on that flight.”

Kerr had put Chloe on a flight in Nashville headed for New York’s LaGuardia Airport with scheduled stops in Columbus and Baltimore.

Southwest’s policy only allows unaccompanied children to be booked on itineraries that don’t include plane changes. Chloe’s flight, however, made an extra stop in Cleveland due to weather, and upon arriving in Baltimore she was rebooked on another flight to New York.

Unfortunately, no one from the airline called Kerr to inform her of the delay. The airline also did not contact Chloe’s aunt, who was waiting at the gate in New York.

Kerr said she started frantically calling Southwest and that it took more than an hour for the airline to locate Chloe and even longer to explain what happened.

“At BWI, the flight attendant took her off the plane, walked her to Hudson News to get her a drink and some snacks and the pilot bought her dinner,” Kerr told me. “But while she was there no could tell us where she was.”

Kerr said her family is a military family that has spent time living in Alaska and that she understands delays. “We just don’t understand why we weren’t called, especially because the Southwest policy states that someone must be available to answer phone calls during the flight time in the event of a flight irregularity.”

Southwest Airlines has apologized to Kerr and refunded the cost of Chloe’s ticket.

“Our unaccompanied minor policy aims to minimize these kinds of situations … by only ticketing them on itineraries that don’t require an aircraft change,” said Southwest spokesperson Brad Hawkins via email.
“In this case, the unscheduled change of planes resulted in the connection, a delay and distress for the family which we certainly regret and have apologized for in our conversation with the family of our customer.”

Kerr is not convinced she should let Chloe fly alone again.

“We don’t trust Southwest,” said Kerr. ” I’m going to be driving the 17 hours to New York to get her.”

(A slightly different version of this story first appeared on msnbc.com)

Souvenir Sunday: Junior Wings

Each Sunday StuckatTheAirport.com takes a look at the souvenirs you can get when you’re stuck at the airport.

This week, the souvenirs come from the sky, courtesy of Fly the Branded Skies, an airline-focused website that has a section devoted to the junior wings just about every airline used to hand out to young passengers.

Delta and a few other airlines still do hand out junior wings, but instead of metal the modern-day wings are plastic or, in some cases, merely a sticker.

JetBlue’s summer reading program

JetBlue and PBS kids have rolled out a fun literacy program that will not only entertain kids, but help keep the cabin noise level in check.

The program has several elements, but here at StuckatTheAirport.com we’re most pleased to learn that kids on JetBlue flights this summer will receive a free activity kit with reading games, including this fun word find exercise.

Kids and their parents can also download a reading activity kit, create a summer reading list, log reading minutes and do other activities. And for every reader that registers on SoarwithReading.com, JetBlue will make a book donation to a child through First Book, up to 10,000 books.

Soar with Reading will also be giving $10,000 worth of children’s books to one community’s library. Another library will receive $2,500 worth of books and five other libraries will receive $500 worth of books, courtesy of Random House Children’s Books and JetBlue. You can nominate a library and, as a reward, be entered to win a vacation package to the Bahamas.

So it’s win-win-win all around.

Don’t leave your kids at Zurich Airport

 

Playroom_nursery Zurich Airport

When I walked into this bright playroom at Zurich Airport, it was hard to tell who was happier:

Two-year old Mattia, who was happily playing with the toys and stuffed animals in the room, or his dad, Stefano Schiavon, who was sitting quietly watching his son play.

“We flew in from Washington and have a long layover before our flight to Venice,” said Shiavon, “When I found the airport had this play area, I almost cried.”

Who could blame him?

Lots of airports have small play areas for children. In the United States, these spaces range from a corner with an activity table or two to larger spaces, such as O’Hare’s Kids on the Fly center, with aviation-themed climbing structures.

Zurich Airport not only has special play areas for children, the free facilities have lockers, lots of toys and dolls, books, computer games, painting supplies and building sets.

A separate room is a nursery, with diaper-changing tables, baby care products, cribs and rooms for breastfeeding. There’s also a kitchenette with a hotplate, microwave oven and cutlery so parents can fix a snack for their kids.

The staff on duty is multilingual and there to make sure to make sure everyone is playing safely and to help out with flight information and assist  with minor problems.

“Parents must stay with their children. It’s not a daycare,” my airport guide told me, “People can’t leave their kids here and go off shopping or on a 10-day trip.”

Although you can see how they may be tempted….

Play area at Zurich Airport

 

Zurich Airport has two Family Service areas:
In the Transit A area, between the entrance to gates 60-69. Hours: daily, 6:30 a.m. to 9:30 p.m;
and on Pier E, level 3, above gate E45. Hours: 7 a.m. to 1 p.m.

Zurich Airport family room

Do you remember your first airplane ride?

Julie McKinney -famiily and friends at Orlando Airport

I had way too much fun gathering stories, drawings and photos for this story about first flights that appeared on msnbc.com today.  I know there are lots more great stories – and first flight souvenirs – out there, so after you read these stories, please send along your own.


Do you remember your first airplane ride?

Julie McKinney does. No doubt other passengers on that flight do too.

It was 1992 and she was “that” kid: the excited 5-year old on her first airplane ride and headed to Disney World. “I was the one singing ‘M-I-C-K-E-Y-M-O-U-S-E’ the entire flight from Pittsburgh to Orlando,” said McKinney.

Now 23, McKinney remembers other passengers singing along. “The singing continued until the end of the flight and I don’t remember anyone getting upset. I think of this now every time I fly and can’t imagine how I’d react to a singing child sitting in front of me.”

Roller coasters, dolphins and cotton balls

Whether it was 50 years ago or just last week, your first airplane ride, like your first kiss, can leave a lasting impression and have an impact on what sort of traveler you become.

Jeff Pecor was also Disney World-bound on his first airplane ride, at age 8, in the early 1980s. Now on staff at Yapta, an airfare and hotel price tracking site, Pecor remembers it being “so cool that they served food and they gave you plastic pilot wings. And everyone was so nice.”

Unforgettable as well: “That first roller-coaster feeling that hits your stomach when the plane sometimes drops suddenly during turbulence. That sensation still gets me today, but it’s altogether different when you’re not expecting the plane to do that.”

Raymond Kollau, who today tracks airline news for airlinetrends.com, first boarded a plane when he was 16, in the summer of 1986. “From the air, the waves in the Mediterranean looked like dolphins,” said Kollau, “And I remember telling my sister she couldn’t walk in the aisle because it would make the plane lean forwards or backwards.”

First Flight

Snow Wonderland

To Boston-based artist Annie Silverman, the world outside the airplane window on her first flight, in 1957, looked like a “snow wonderland.” She even documented the scene in an autobiography she wrote and illustrated in her 4th grade class that year. “It was Christmas vacation and we were all dressed up,” said Silverman, “I remember that the clouds looked like giant cotton balls, the sky was so blue and there was the constant hum of the motor.”
Gum balls, not cotton balls welcomed Thomas Sawyer on his first flight. Sawyer, the bladder cancer survivor recently in the news for his experience with a botched airport pat-down, took his first flight as a young newlywed with his wife, Sherry. At the end of that flight, he realized he’d been sitting on a wad of gum. “The very good looking stewardess attempted to remove it and my wife finally said to her, ‘I think I will take care of that, thank-you.’ She obviously didn’t want this young lady touching my butt. We have laughed about it for 41 years,” said Sawyer.

 

There was probably no laughing when Orville and Wilbur Wright made those historic first, heavier-than-air powered flights on December 17, 1903. The weather and the wind were bad that day and, according to Peter Jakab, Associate Director of Curatorial Affairs at the National and Space Museum, “Years later Orville said that had they known then what they learned later, they would never have made that test flight under those conditions.”

 

Still, in preparing for that first flight Orville wrote in his diary, “…Isn’t it astonishing that all these secrets have been preserved for so many years just so we can discover them!!”

Baby’s first flight

 

Cathy Raines first discovered flying on January 10th, 1955, when she was just nine weeks old. She’s flown to 45 countries since then. And while she doesn’t remember that first flight, she’s proud to have the Sky Cradle Club certificate issued that day by the American Airlines crew. “There’s a drawing of a baby in a diaper astride a jet plane and it’s signed by two stewardesses, the captain and others,” said Raines.

 

Although Delta Air Lines recently brought back the tradition of handing out plastic wings to kids and polite adults, most airlines did away with tangible souvenirs such as First Flight certificates and wings as a cost-saving step after 9/11.

Mary Winking at John Wayne Airport - 1985

That disappoints American Airlines flight attendant Mary Winking, who has fond memories of her first flight when she was nine years old. “The flight attendants were very attentive and let me help hand out the honey roasted peanuts. I got my first pair of wings that day and still have them with other keepsakes from that first trip to California.”

 

“I still wish we had the stick-on wings to give out to children and/or a certificate to present to them like we used to,” says Kelly Vrajitoru, also an American Airlines flight attendant. She remembers that on her first flight, at five years old, she held tight to her mother’s hand “feeling my stomach lift as we took off.”

 

Today, Vrajitoru tries to pay extra attention to first-time flyers, especially kids. “I always offer to have a parent take a picture of their kid with the Captain before take-off or on landing, or to have them sit in the cockpit to take a closer look at all the gears and instruments. I know it makes a special and lasting impression.”

 

The passenger of the future

Jacob Whitecotton, now four years old, got some of that special attention when he took his first flight from Oklahoma to Orlando at age three. For the flight, Jake dressed up in a white shirt, a tie and the kid-sized American Airlines pilot cap his mom bought for him at an airport gift shop.  “It was a blast. He was going through the airport pulling a little rolling suitcase and he looked just like a tiny pilot,” said Jake’s mom, Andrea Whitecotton.

 

Once on the plane, Jacob got the royal treatment. A flight attendant produced a set of wings from a secret stash he’d squirreled away. Flight attendants and other travelers took pictures. One passenger gave Jake a disposable camera so he could document his flight.

 

What does Jake remember?  “I got to go in the cockpit and they let me drive the plane.”

 

What do you remember about your first flight? Please share your memories below.

[This story first appeared on msnbc.com]

 


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