While I’ve had my share of long waits,  I’ve thankfully never been one of those passengers held hostage for hours on end on a plane waiting to take off or deliver passengers at an airport

So, last night, when the captain of my Lufthansa flight on a small plane heading from Munich Airport to Geneva – a one hour trip – announced we’d be sitting on the ground for at least an hour because snow removal had closed two runways, I thought “OK, now it’s my turn to be stuck on an airport for ten hours.”

I wasn’t prepared.  Neither my cell phone nor my laptop was fully charged. For food, I had a bag of licorice I’d bought as a gift.  And my book was in the carry-on suitcase I’d stuffed into the overhead bin.

I stole a look at my seatmate and at the people around me.  Were there kids or babies bound to start crying; who was likely to be traveling with good food or snacks; and were these going to be interesting people to be held hostage with on an airplane?

Luckily, I didn’t have to find out.

Within minutes of the pilot announcing our delay, flight attendants appeared with water and juice and trays of white cloth bags, each with a jolly embroidered Santa Claus on the front.

Inside each bag was a mandarin orange, a cheese sandwich on dark bread, a package of good cookies and a tiny chocolate Santa.

“Classy,” I thought. “Definitely not the bag of pretzels passengers would be getting if they were stuck on an airplane in the U.S.”

I immediately ate the chocolate Santa and half the sandwich. Then, already thinking like an airplane hostage, I  carefully re-packaged my snacks for later.

I didn’t end up having to swap that orange for a sweater, something to read  or the use of a charged cell phone to call my family or the hotel. After about an hour and a half of sitting out there in the snow, we were indeed on our way.

Good job, Lufthansa and Munich Airport. And thank-you, Santa!

Categories: Air traffic control, Delays, Stuck at the Airport
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(Strahov Monastery library, Prague. Photos courtesy Curious Expeditions , via Flickr)

Over the years I’ve heard from one or two US airports that were toying with the idea of letting their local library have a cart somewhere in the terminal where travelers could check out and return library books.

But so far, it seems nothing much has come of that.

Now comes word that, come July, Amsterdam’s Schiphol Airport will have the world’s first airport library, complete with books, films and music. According to Radio Netherlands:

As the airport library is a place where people will pass time and then leave on their flights, visitors will not be allowed to take books, DVDs or other items away. There will, however, be a separate ‘download room’. A new device will allow visitors to not only watch films, but also to download them to mobile phones.

A brilliant idea! Hopefully other airports will team up with local libraries and do the same.

And, for fun and inspiration, take a look at this Librophiliac Love Letter from Curious Expeditions – a round-up of some of the world’s most beautiful libraries. Schiphol’s new library may not end up looking like any of these, but I bet they’ll create something quite inviting.

Categories: Air Travel, Airports, Delays, Entertainment, Free Stuff, Fun Stuff, Layover, Reading
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(Denver Airport – courtesy Gregory Thow)

A new set of DOT rules go into effect today promising a wide variety of protections for airline travelers.  As I outlined in an msnbc.com column, Something for everyone in the DOT rules, these regulations offer quite a bit more than just the assurance that passengers will be let off a plane if a delay stretches into the three-hour range.

Here’s just a bit of what you need to know:

Stuck on an airplane?

With a few security-related exemptions, an airline must now let you off  a plane by the three-hour point of a tarmac delay.  After two hours, though, the DOT now requires airlines to offer you some water and a little something – maybe pretzels or a granola bar – to eat.  Even if you’re on one of those small, regional carriers.

Each airline must also now have contingency plans in place and those plans need to be posted on an airline’s website. Airlines have more leeway with these plans for international flights – so comparing plans before you buy tickets could be useful.

Got a beef?

To make sure you can file a complaint, airlines must now post e-mail, Web and snail-mail addresses on their Web sites, e-ticket confirmations, and at ticket counters and boarding gates. And no more sending those complaints to the ‘circular file.’ The DOT now requires airlines to answer your complaint within 60 days.

There’s more.  So I urge you read the full column – Something for everyone in the DOT rules – so you know what to expect.

Don’t worry, be happy

And, for those of you worried that the three-hour rule means you’ll be marooned at an airport once you’re let off a delayed plane, airport officials say: “Don’t worry.”

Airport directors I spoke with for a USATODAY.com column – Are airports ready for the three hour rule? - say most every airport, even small ones currently excluded from the new DOT rules, has plans and equipment in place to help airlines comply with the new rules and to accommodate passengers let back into the terminal after a 3-hour delay.

We’ll just have to wait and see what happens next.

Categories: Airline policies, Complaints, Delays, Legislation, Rules
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Volcano-delayed flights to and from Europe and beyond are resuming, but airport closures and flight cancellations may continue on-and-off for weeks. So this NYT tracking map may be handy for a while longer.

NYT volcano cancellation map

In the meantime, people have been opening their homes to stranded passengers and theaters, museums and restaurants have been offering discounted and free entertainment and meals to folks who found themselves stuck at the airport.  At JFK, the company that operates all the restaurants and fast-food outlets in Terminal 4 – SSP America – organized a free buffet meal for about 300 on Monday night. Breakfast for 300 was served Tuesday morning as well.

And no doubt because I spent so much time learning about the ins and outs of some very tiny and unusual airports for a Bing story titled: Easy Flier: 10 airports that reduce the hassle, I was extremely interested in this story on CNN, which discusses some other small airports around the country that end up having to offer free flights in order to maintain federal funding.

Categories: Air Travel, Airlines, Airplanes, aviation, Delays, Volcano
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Many travelers stranded New York’s JFK airport due to volcano-canceled flights have been stuck at the airport’s International Terminal: Terminal 4.  Travelers stuck in other terminals have been bused over to Terminal 4 as well, in part because that’s the only terminal with food concessions located pre-security.

According to SSP America spokesperson Darleen Nascimento, “Many of the stranded passengers do not have the means to buy food at the restaurants and quick service outlets.”  (SSP America is the company that operates all the restaurants and fast-food outlets in Terminal 4.)

So today at 6 pm, SSP America will be offering a free buffet for about 300 stranded passengers. The airport chapel has donated its conference room for the meal.

The menu:

Pasta with marinara, perogies, mixed green salad, toasted garlic flat bread, braised beef in brown sauce, baked chicken wings with citrus and herbs.

If the travel restrictions continue, SSP America may also serve breakfast to stranded passengers tomorrow.

Kudos to them for doing this!

Categories: Air Travel, Delays, Food, Free Stuff
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