Posts in the category "Airports":

On Monday, the Port Authority of New York & New Jersey introduced a wide variety of customer service improvements at JFK, Newark Liberty and LaGuardia airports, but it was AVA, the airport virtual assistant, that got all the attention.

In July, when the computerized avatars begin offering automated information at LaGuardia’s Central Terminal Building, at Newark’s Terminal B and at JFK’s Terminal 5, it will be the first time the hologram-like technology will be used at a North American airport.

Other improvements to be rolled out in the next 90 days include additional (live) customer care agents during peak travel times, an expanded effort to halt taxi hustling, the installation of additional power poles to charge electronic devices and cleaner restroom facilities.

Here are some more details from the plan:

At Newark Liberty, more than 100 chairs and more than 50 tables will be added to food courts in Terminals A and B, full-time restroom attendants will be on duty in Terminal A and additional quality control visits will be made to airport stores “to ensure customers are treated fairly.”

Newark, JFK, LaGuardia (and Stewart International Airport) are now included in the free FlySmart mobile app that offers real-time flight notifications for smart phones, terminal maps and basic listings for ground transportation and concessions.

The Port Authority is also starting a “We Listen” campaign to give travelers a chance to meet with airport management.

These short-term initiatives, the Port Authority points out, dovetail with the agency’s long-term efforts to improve the infrastructure at all three airports.

It all sounds promising. Except perhaps for those virtual assistants. In the promo “AVA” says she never takes a vacation, but when I arrived at Dubai International Airport recently, the representative meeting our group said the virtual assistants that were supposed to be on duty there hadn’t been working “for quite some time.”

Categories: Airports, Bathrooms, Power Outlets, Safety, Transportation
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Things seem to be going from bad to worse at the yet-to-open Berlin Brandenburg Willy Brandt Airport.

(Photo courtesy: Alexander Obst/Marion Schmieding/Berlin Brandenburg Airport)

After announcing that the planned June 3 opening date would be postponed for about three months, yesterday the airport’s supervisory board announced that the opening will now be pushed back until March 17, 2013.

The airport also announced the dismissal of the managing director for operations and construction and termination of the contract with the project management company for the airport.

On May 8, the airport company announced that the planned June 3 opening date for the new airport would be postponed due to a problem with fire safety systems at the airport. They thought they could solve that problem in three months by putting together an interim, partially automated system. But, evidently, that solution won’t work.

The plan now is to complete the fire safety and control system by December 2012 and open the airport once winter – and the potential for more headaches from adverse winter conditions – is over.

According to a statement released today,

“The Supervisory Board …followed the recommendation of the management and decided that all construction work should be completed first before the remaining necessary steps are taken that will allow the airport to commence operations. These steps entail the so-called impact and complex inspection by certified experts, subsequent inspection by the Building Standards Authority, further trial runs, designation of the airport site as a security area, and delivery of goods to storage facilities, shops and restaurants.”

Categories: Airports, Design
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The Kentucky Derby is coming up on Saturday, May 5th and this whole week is the busiest time of the year for Louisville International Airport, SDF.

To make all those horse racing fans feel welcome, the airport decorates the terminal with approximately 2,000 roses and hires musicians to play in the rotunda.

Better yet: volunteers greet arriving passengers with Woodford Reserve bourbon balls.

From the photos airport officials sent me, it looks like everyone – even the airline staff – gets into the race-day spirit.

Be sure to swing back here on Sunday when our Souvenir Sunday feature will share some of the Derby-related souvenirs race fans can pick up at Louisville International Airport.

All photos courtesy of the airport.

Categories: Airports, Events
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My previous post shared some of the significant murals that have been saved and restored by airports that I included in my recent “At the Airport” column on USATODAY.com.

Here are more murals.

Cincinnati

In Cincinnati, Ohio in 1974 a portion of the city’s Union Railway Terminal was to be demolished, fourteen 20 foot by 20 foot Art Deco mosaic tile and painted stucco murals made by Winhold Reiss in the early 1930s were moved to the Cincinnati/Northern Kentucky Airport, CVG.

The murals portray a wide range of local industrial history and have become a local tourist attraction. “We give around 150 tours a year for approximately 2,500 people,” said airport spokesperson Molly Flanagan, “and the murals are major part of that.”

In addition to the murals at CVG, the Art Deco-style terminal at Cincinnati’s Lunken Airport is home to two large oil-on-canvas paintings, created by William H. Gothard in 1937. “While today it is a general aviation airport, Lunken was at one time the largest commercial airport in the United States,” said Betsey Sanpere, creator of the Facebook page Arts in the Airports.

Tampa

Tampa International Airport has also rescued and restored the WPA-era murals now showcased on the airside of Terminal E.

In the late 1930′s, local artist George Snow Hill created seven murals depicting the history of flight for what was then Tampa’s newly built Peter O. Knight Airport. When a new terminal was built, in 1971, the murals went along, but most ended up rolled up and improperly stored away.

A triptych showing the first scheduled airline flight in history and the panel about the Wright Brothers were displayed at the airport’s executive suite, but the murals showing contributions made by Icarus and Daedalus, Archimedes, The Montgolfier Brothers, Otto Lilienthal and Tony Jannus were getting ruined in storage.

A major mural restoration project was linked to the construction of Tampa Airport’s Terminal E and, according to airport spokesperson Brenda Geoghagan, the post-security concourse area was designed to accommodate all seven murals.

More murals

These aren’t the only airports with murals that needed to be saved. The Marine Terminal at New York’s LaGuardia Airport is home to “Flight,” a Works Project Administration mural painted in 1939-42 by James Brooks that tells the story of human flight beginning with Greek mythology on through to the mid-20th century. 12 feet high and 235 feet long, is it supposedly the largest WPA mural ever attempted. The mural was painted over in 1952, but uncovered, restored and named a city landmark in 1980.

And Sanpere, of Arts in Airports, is monitoring the six, ten-foot by ten-foot, colorful, transit-themed murals by Xavier Gonzalez currently behind protective walls at the art-deco terminal at Lakefront Airport on Lake Pontchartrain in New Orleans. “The terminal is being accurately restored to its prior pre-Hurricane Katrina status and the entire city is waiting to see these paintings, which have been covered for decades,” said Sanpere.

While some murals need to be saved so the public can view them, at least one airport mural was created to save a view.

As part of a $35 million runway safety area improvement project completed in 2005, Lexington’s Blue Grass Airport had to relocate a creek and a roadway and construct a large embankment and a 30 foot by 800 foot retaining wall.

Rather than leave the wall blank and mar the view, the airport commissioned Eric Henn to paint a trompe l’oeil mural depicting a stone bridge, a federal style house and images from Kentucky horse farms.

The mural is so realistic-looking that “as an extra safety precaution we do publish information about the mural in publications typically accessed by visiting pilots,” said airport spokesperson Amy Caudill.

Categories: Airports, Art
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Here’s an intriguing idea: the Port Authority of New York and New Jersey, which operates JFK, LaGuardia and Newark International airports, wants to sue unruly passengers who cause major flight delays.  This is the story I wrote Monday for msnbc.com.

Unruly airline passengers at any of the three New York area airports (JFK, LaGuardia and Newark Liberty) may soon have to go to court and pay for the cost of delaying a flight.

“On a regular basis we’re having issues where planes have to come back to the gate because of disruptive passengers,” said Steve Coleman, spokesperson for the Port Authority of New York and New Jersey, which operates the three airports. “We’re looking to cut down on the number of incidents that require police response and reduce the amount of time and money airlines lose because of these incidents.”

Coleman said the airport authority is embarking on a campaign that will include the use of social media, posted signs and other methods to strongly remind passengers to behave and follow the instruction of airline crewmembers.

“Our lawyers are also looking at ways we can take civil action against the most egregious cases,” said Coleman.

The cost per hour to operate a U.S. passenger airline is $5,867, according to Airlines for America (A4A), the airline trade association. “So any delay represents a real cost to an airline’s bottom line,” said A4A spokesperson Steve Lott. If the new policy is enacted, the Port Authority might sue passengers responsible for a delay to pay for the related costs.

In 2011, there were 1.3 million flights at the New York area airports and Port Authority and police responded to close to 400 incidents involving disruptive airline passengers. “Most of those were due to people who wouldn’t turn off their electronic devices, which is a federal law,” said Coleman. Many other incidents were related to smoking and passenger disputes.

“And it’s not just a New York thing,” said Coleman. “This resonates with airports across the country.”

Research conducted by the Airports Council International-North America (ACI-NA) shows that passengers often blame the airport for airline-related delays. “So, certainly the discussion the Port Authority is having is likely to prompt other airports to think about this,” said Debby McElroy, ACI-NA’s executive vice president, policy and external affairs.

The incidents-to-flights ratio at the New York area airports and elsewhere “is actually quite low, but any effort that helps enforce the message of what the laws are will help,” said A4A’s Lott.

Brandon M. Macsata, executive director of the Association for Airline Passenger Rights, said he applauds efforts to reduce airline delays, but it seems somewhat unfair to single out airline passengers for systemwide problems. “There can be numerous reasons why passengers might be responsible for delayed flights, including what happened two weeks ago when a family was escorted off the plane because their daughter wouldn’t stop crying.”

Passengers who interfere with the duties of a crewmember and engage in unruly behavior can be fined by the FAA or prosecuted on criminal charges. Reporting incidents to the FAA is at the discretion of crewmembers, and in 2011, as of October, the agency had taken action on 127 incidents nationwide.

“The Port Authority has not contacted the FAA. So we are unaware of their plans,” said FAA spokesperson Alison Duquette. “The bottom line is that people should know if they behave badly on an airplane they can go to jail or be fined.”

What do you think? Should airports be able to levy fines on unruly passengers who cause airplanes to return to the gate?

Categories: Air Travel, Airlines, Airports, FAA
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