A new survey confirms what most travelers already know: modern air travel can be stressful, frustrating and exhausting.

“Air travel has lost its spark,” said Tom Rossbach, director of aviation architecture for HNTB, the architecture, engineering and construction company that commissioned the survey. “Going to the airport just isn’t as glamorous as it used to be. Now it’s just a chore.”

Of the survey’s 1,000 U.S. respondents, 44 percent called air travel stressful, 41 percent said it was frustrating and 32 percent declared it downright exhausting. Very few people (16 percent) found air travel easy, luxurious (5 percent) or relaxing (7 percent).

Math whizzes will note that these totals add up to more than 100 percent but survey respondents were allowed to choose more than one answer to the question: “Air travel is…”

Not surprisingly, the survey found that air travelers are displeased with the modern-day airport security-screening process. “The biggest frustration is with waiting in those long lines,” said Rossbach.

Only 22 percent said airport security-screening procedures were effective and only 11 percent said it was efficient. A mere 4 percent found it pleasant while 42 percent found the security checkpoint “a hassle.”

But some travelers are optimistic that new technology and better airport amenities can help patch things up.

According to the survey, almost half of Americans think that over that last 10 years there’s been improvement in terminal amenities such as shops, food options and entertainment. And more than half count the now ubiquitous self-check-in kiosks among the improvements.

Going forward, more than a quarter of the survey respondents would like to see paper baggage tags replaced by electronic GPS tags. And 53 percent said they’d feel safer in an airplane that had “NextGen” GPS technology installed, instead of the current radar-based system.

More than 10 percent of respondents would also like to see improvements at airport drop-off and pick-up curbs and at the departure gate lounges as well as a few more designated areas for quiet or conversation.

“We’re going to take this information and use to it design better airports with facilities that are easier to manage and much more enjoyable to be in,” said Rossbach.

100 percent of travelers would most likely say yes to that.

(I first wrote this story for msnbc.com’s Overhead Bin)

Categories: Air Travel, Airlines, Airports, Security
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Do these cards look familiar?

When Alaska Airlines served meals to all passengers, these card would be tucked under a plate on the meal tray.

But in a memo sent to its frequent fliers Wednesday, the airline announced that the prayer cards it has been providing to passengers on meal trays for the past 30 years will be discontinued as of Feb. 1.

“A former marketing executive borrowed the idea from another airline and introduced the cards to our passengers in the late 1970s to differentiate our service,” the memo written by the company’s chairman and president explained.

For my story on msnbc.com, airline spokesperson Bobbie Egan told me that over the years the airline has received letters and e-mails from customers for and against the card. Last fall the company decided to stop distributing the cards because, Egan said, “We believe it’s the right thing to do in order to respect the diverse religious beliefs and cultural attitudes of all our customers and employees.”

Meal tray service in the coach class ended six years ago, so the prayer cards have been provided only to passengers in the first class cabin. MVP Gold flier Roz Schatman gets the cards on her meal tray quite often. “In the spirit of diversity, I find them offensive,” she said.

The Alaska Airline statement said that while some passengers enjoyed the cards, reactions like Schatman’s were not unusual.

“…[W]e’ve heard from many of you who believe religion is inappropriate on an airplane, and some are offended when we hand out the cards. Religious beliefs are deeply personal and sharing them with others is an individual choice.”

“It always seemed odd to me,” said George Hobica of the consumer travel website Airfarewatchdog.com. “Flying on a wing and prayer? I don’t think those two go together.”

What do you think? Would you be pleased or perturbed to get a prayer card with your meal on an airline?

Categories: Airlines, First Class, Food
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During a tour of the Singapore Airlines Training Center this week, there was a heavy emphasis on how well-trained the airline crews must be. (See this earlier post for some safety tips.)

But most people are much more interested to learn about the training regimen for the always-beautiful-and- incredibly-poised Singapore Girls that are the hallmark of the Singapore Airlines service.

Becoming a Singapore Girl (that’s the airline’s official term) is not only an honor; it’s hard work. Before taking to the air, Singapore Girls (and boys) must make it through an on-the-ground training course that is 3 1/2 months long – the longest in the industry.

And those chosen to be “transformed from trainees into gems,” explained Foo Juat Fang, assistant manager for cabin crew training – human factors and grooming, must excel in classes designed to teach everything from beauty and deportment to how to handle emergency situations and the age-old tradition of in-flight ‘souveniring’: the tendency of some passengers to pocket anything not tied down.

After watching a short role-playing session in which a class of trainees showed us how they might deal with a variety of stereotypical passengers, our tour group quizzed the instructors:

Q: How would you deal with a passenger complaining about other passengers gathering in the aisle and being too loud?

A: We might encourage the loud passengers to return to their seats ‘for safety’ and offer ear plugs to the person who was complaining.

Q: What would you do if you saw someone pocketing one of the Givenchy plates?

A: We’d assume that they do not know that is not appropriate. And mention that we’ll pass along to the airline the suggestion that there be a way for passengers to purchase these items.

Q: And how do Singapore Girls and all crew members maintain their energy and strength for those long 12-hour flights?

A: We encourage them to get plenty of rest before each flight and stay hydrated during the flight with water, not coffee or tea. And when they are off-duty, we encourage them to be active in sports such as as cycling, dragon boat racing and martial arts.

Q: What other secrets or special skills do you teach them?

A: We teach them to walk without being heard and, especially in business and First Class, we teach them to be there before you push the button – to read your mind.

Categories: Airlines
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It’s been fun this week to learn about and, better yet, experience, the plush seats and top notch service offered to business and first class passengers on board Singapore Airlines’ new A380 service from JFK to Frankfurt and Singapore.

Demo of bed in First Class suite on Singapore AIrlines A380

But there’s also a serious side to these giant airplanes: safety.

That’s why I was so interested – and so attentive – on a tour of the Singapore Airlines Training Center.

A mock-up of the A380 is set up here and, on a tour of the facilities, we learned that not only is the drop from the door to the floor exactly the same height as it would be out in the ‘real ‘ world, but that every member of the Singapore Airline’s crew must return here each year for a training ‘check-up’ that includes deploying and going down these slides.

That way, if there’s an emergency, crew members “don’t think; they respond,” the trainer on duty told us.

I wondered what the famously polite Singapore Airlines crew members are taught to do in an emergency with a passenger who might balk at going down a slide.

“Those passengers would feel a gentle, but firm, push,” the trainer told us.

I would have liked to try out that evacuation slide, but thought twice about even asking to jump into the cold, choppy waves outside the water evacuation pod used for practice in the next room:

Noticing the heels and the outfits some members of our tour group were wearing, the trainer also offered some “dress for success” tips in case of a flying emergency: Thumbs up on loose slacks and low heels. Thumbs down on pantyhose, high heels and clothing apt to be flammable.

I’d heard those tips before – and mostly ignored them – but after getting a close look at these evacuation paths – and heights – I’m going shopping for new, safer, travel outfits.

Next up: Transforming flight attendant trainees into crew-worthy gems.

Note: I’m in Singapore as a guest of Singapore Airlines.

Categories: Air Travel, Airlines, Airplanes, Safety
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American Airlines, whose parent company, AMR Corporation, filed for bankruptcy at the end of November, 2011, isn’t going down without a fight.

This week the airline announced that, beginning February 1, main cabin passengers on many international flights will once again be served complimentary beer and wine, a practice discontinued some time ago.

Here’s the deal:

“Customers traveling on American-operated flights between the U.S. and Europe, the U.S. and Asia and / or onboard long-haul flights between the U.S. and Argentina, Brazil, Chile, and Uruguay can choose from a variety of complimentary beer and wine options, in addition to the full selection of nonalcoholic beverages.”

What’s next? Complimentary pillows and blankets?

Categories: Air Travel, Airlines, Food, Free Stuff
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