Posts in the category "Air Travel":

Tracking a toddler’s airport pat-down

I spent much of Monday morning trying to track down the parent who posted the video (below) of a 3 year-old in a wheelchair getting a very thorough pat-down at an airport security checkpoint.

It turned out the video was shot in 2010 and had been posted on YouTube over the weekend. But that didn’t stop it from going viral.

Here’s my story about the video – and the TSA’s response – that posted on msnbc.com.

A video shot in 2010 showing a 3-year-old boy receiving a pat-down from a TSA agent went viral today. The toddler was wearing a cast and sitting in a wheelchair.

In an annotated videotape of the incident posted March 17 on YouTube, the father is heard reassuring his son, whom he calls “Rocco,” while a TSA officer is seen patting down the squirming boy and taking swabs of the chair and the cast. After asking the parents to lift the boy’s shirt and offering them the option of going to a private screening area, the officer is also shown swabbing the boy’s back.

The video has been viewed more than 400,000 times. [updated]

Before conducting the check at the Chicago Midway Airport, the TSA officer tries to reassure the boy by asking what he likes — “Tigers? Animals?” — and then asks the boy to sit up. During the inspection he also tells the parents what he is doing and tells Rocco that he’s a good boy.

Comments added to the video by his father, said, “I was told I could NOT touch him or come near him during this process. Instead we had to pretend this was ‘OK’ so he didn’t panic.”

Reached Monday morning,  the boy’s father, Matt DuBiel, said the video was made in spring 2010 during a family trip to Disney World.

“We had a baby five weeks ago, and I was looking at some old family videos on Saturday night, and I got incensed and emotional watching it.”

DuBiel says he posted it on YouTube to share it with family members who have heard him talk about the incident but who hadn’t seen the video.

Noting that the incident took place more than a year ago, TSA, in a statement, said: “Due to the fact that this passenger was traveling in a wheelchair and had a cast he would have been unable to pass through the walk-through metal detector or imaging technology and therefore received alternative screening, a pat-down and use of explosives trace detection.”

“It doesn’t matter when it was,” said DuBiel. “That’s the TSA and that is my son. And he is wearing a body cast. The TSA agent did the best he could with a ridiculous situation, but someone should have stepped in and said, ‘That’s enough.’ ” He said he didn’t make a fuss at the time because he was worried about getting the whole family through security. The family was traveling to Disney World.

“At the time, they didn’t  have the rules in place for children that they have now. But, regardless of the new or old rules, my position is that it’s unacceptable to treat a toddler this way.”

Last fall, the TSA revised its rules for children 12 and under, saying they no longer have to remove their shoes at security checkpoints. The agency’s policy for Children with Disabilities states that “if your child is unable to walk or stand, the Security Officer will conduct a pat-down search of your child while he/she remains in their mobility aid, as well as a visual and physical inspection of their equipment.”

“While recognizing that terrorists are willing to manipulate societal norms to evade detection, our officers continue to work with parents to ensure a respectful screening process for the entire family at the checkpoint,” TSA said Monday.

 

St. Patrick’s Day treats for travelers

Airports and airlines will be joining in on the St. Patrick’s Day festivities.

In Chicago, concessionaires at O’Hare and Midway International Airports will offer St. Patrick’s Day specials for travelers on Friday, March 16 and Saturday, March 17.

At O’Hare there will be green beer – on Saturday only – at all 23 HMSHost locations that sell tap beer, including Chili’s, Macaroni Grill (Terminal 3), Tuscany Café (Terminal 1) and the Prairie Tap (Terminal 3).

Green tea will be on tap all weekend at Argo Tea (Terminals 2 and 3).

The O’Hare Bar & Grill (Terminal 2) will be serving corned beef and cabbage and, over at Vosges Haut-Chocolat (Terminals 2 and 3), you’ll find Guinness Truffles.

At Midway Airport, the St. Patrick’s Day line up includes corned beef sandwiches throughout the weekend at Gold Coast Dogs, Manny’s Express, Miller’s and Oak St. Beach Café, and corned beef dinners at Harry Caray’s and Manny’s.  Harry Caray’s, Miller’s and Oak St. Beach will also pour green beer through Saturday.

At both airports, all McDonald’s locations will offer Shamrock shakes and Nuts on Clark will feature green popcorn.

Not going through Chicago?

Economy cabin passengers flying on Delta Air Lines between New York and Los Angeles, and between New York and San Francisco on March 16 will receive complimentary headsets and a cocktail, while those flying the BusinessElite cabin will get a “lucky chance” to win a set of round trip tickets to Ireland.

 

 

TSA sends travelers age 75 and older to the front of the line

TSA sending elderly travelers to the front of the line

Turns out age has its advantages.

Recent stories of a 95-year-old flier in Florida who claimed a TSA agent asked her to remove her adult diaper and an elderly flier who claimed she was strip- searched at JFK airport brought attention to the difficulties many elderly travelers encounter at security checkpoints.

Now the TSA  will begin testing new procedures that “enhance security and may improve the travel experience for passengers in this age group.”

Beginning Monday, March 19, modified airport screening procedures for passengers 75 and older will begin at four U.S. airports: Chicago O’Hare (ORD), Denver International Airport (DEN), Orlando International Airport (MCO) and Portland International Airport (PDX). According to TSA spokesperson Lisa Farbstein, the percentage of passengers in the 75 and older group is slighter higher at these airports.

The modified procedures being tested will be similar to those recently implemented for children age 12 and under who no longer need to remove their shoes and light outerwear at airport checkpoints and are allowed a ‘do-over’ through the advanced imaging technology to clear any anomalies. However, as with the procedures for young children, the TSA reserves the right to ask those over 75 to remove their shoes and undergo a pat-down if any anomalies detected during security screening cannot be resolved through other procedures.

Farbstein said there is no defined end to the pilot program, but noted that in August 2011, TSA began a pilot program of expedited screening procedures for travelers 12 and under and went national with that program a month later. “But I don’t want to be raising expectations too soon for this program,” said Farbstein. “Each airport testing the 75 and older program is doing so at only one checkpoint.”

Here’s where to get the expedited service:

  • Chicago O’Hare International Airport (ORD): Security Checkpoint 3, Terminal 1
  • Denver International Airport (DEN): South Checkpoint/USA Flag Checkpoint
  • Orlando International Airport (MCO): West Checkpoint
  • Portland International Airport (PDX): ABC Checkpoint, lane 7 and 8.

At the participating airport checkpoints, travelers will see a sign alerting them to the program. “We think people 75 and older will announce themselves,” said Farbstein. She added that officers will also do visual assessments and direct those who qualify to a special lane for expedited screening.

“We think this will improve security,” said Farbstein. “We know it’s not one-size-fits-all and this will allow us to focus more of our time on passengers we know less about.”

The TSA has implemented several other risk-based initiatives in the past year that have also reduced and/or changed the screening requirements for many passengers. Those programs include the Known Crew Member program, the use of expanded behavior detection techniques and the TSA Pre-Check  expedited screening initiative.

The agency also introduced TSA CARES,  a toll-free number (1-855-787-2227) to assist travelers with disabilities and medical conditions and answer questions about screening policies, procedures and what to expect at the airport security checkpoint.

The helpline hours are Monday through Friday 9 a.m. – 9 p.m. EST (excluding federal holidays) and accommodations are available for travelers who are deaf or hard of hearing. The TSA recommends that passengers call approximately 72 hours ahead of travel so that, if necessary, checkpoint support for a customer can be arranged with a TSA Customer Service Manager at an airport.

 

Cute alert: animal auditions for Frontier Airlines tail position

Take a three minute break to watch this video of animals auditioning to join the more than 60 other animals whose pictures are on the tails of Frontier Airlines airplanes.

Cute, right? And it’s only Part 1!

Video of TSA’s John Pistole at the National Press Club

Geeky, I know, but I actually went back to watch TSA chief John Pistole’s speech to the National Press Club.

Much of what he said has already been in the news – i.e. the number of guns the TSA finds at airport checkpoints (3 or 4 guns a day; 1306 in 2011) – but I especially enjoyed the question and answer portion of the event – which starts around 22:00.

Among the questions:

What happened to the puffer machines?

How will you continue to monitor people in the pre-check program?

Is everyone who feels nervous while traveling now a suspected terrorist?

Why can a passenger take ten 3 ounce bottles of hair gel on a plane but not one 12 ounce bottle?

And, my favorite: Do you get pat downs at airports?

“Oh, yes,” he said. “I go through regular screening several times.” After one memorable pat down at a “well-known western European hub,” Pistole said he received a thorough pat-down. “I complimented the security officer on the thoroughness of his pat-down. It made me stand up straight,” he said.

Here’s the full video of the event.

 

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