Gate-delivery at airports going worldwide

We definitely have a trend. Or a new way of doing things at airports.

Amsterdam’s Schiphol Airport is the latest airport to offer a service that allows passengers to order meals from airport vendors and have it delivered to them wherever they are in the airport, in about 15 minutes.

Schiphol is working with food-delivery company Deliveroo and HMSHost International on a pilot program for deliveries in Piers (or concourses) D and E, and in the Mercure Hotel in Departure Lounge 3, and so far the pilot is a big success.

“The reactions from the passengers have been very positive,” Schiphol spokesman Paul Weber told me via email, “Passengers are smiling and waving to our deliverers, taking pictures of them and saying how innovative & quirky the service is. Most of them are very surprised by the existence of such a service, calling Schiphol “The airport of the future.”

For now, the meals available are prepared at Kebaya and The Market, The Grill and The Oven, which are located in Schiphol’s Street Food Market and are delivered by scooter, for a delivery charge of €2.50 (about $3) – but free delivery is being offered through March.

Schiphol isn’t the first airport to offer gate delivery. Airport Sherpa offers gate delivery of food and merchandise at Baltimore-Washington International Airport. At Your Gate recently began offering gate delivery at San Diego International Airport. Both companies plan expansions to other airports.

And, as part of an Airport Innovation Challenge, the Metropolitan Washington Airports Authority, a start-up called Fetchy Fox received a $15,000 prize to develop a delivery program for food and retail at Ronald Reagan Washington National Airport and Washington’s Dulles Airport.


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