New menu, look (and scent) in United Clubs

United Clubs menu

New complimentary menu items in the United Clubs. Photo Harriet Baskas

Good news for travelers who spend time in the United Clubs: United Airlines is upgrading the complimentary menu items in all the clubs, renovating many club rooms and tweaking some of its customer service procedures.

The menu items are a big step up from the packaged cheese, crackers, yik-yak snacks and impossible-to-open hummus packages you may be used to and include an oatmeal station, bagel sticks, Greek yogurt with fruit toppings, hard-boiled eggs, scones, cereal, fresh fruit and Spicy Bloody Mary Trail mix in the morning.

United_Club Menu _ eggs with condiments

photo -Harriet Baskas

The afternoon offerings will include hummus with pretzel crisps and sliced red peppers, Mediterranean salad, vegetable soup, salami and cheddar cheese, Trail Mix, brownie brittle (danger: VERY good!), and breads.

United_new menu items cheese-salami

The new menu items will be available starting this week in Chicago O’Hare, in Houston, Denver, Newark, Los Angeles, San Francisco and Washington Dulles by the end of summer and everywhere else by the end of the year.

United - chairs in club

During this year, United is also renovating lounges in Chicago O’Hare, Washington Reagan, Hong Kong and Tokyo Narita, building new clubs in Atlanta and San Francisco and starting on changes in Los Angeles. Changes will include improved seating and amenities, design schemes that highlight United aviation history in the various cities, a special signature scent and a classy design for the restrooms where, for example, the mirrors in the women’s room evoke the windows on an airplane.

United - club bathroom

The staff in the United Clubs seems to already be made up of courteous and truly helpful people, but United says it is also re-training United Club agents with a new program that draws on the know-how of the hotel and hospitality industry.

Not all the upgrades are reserved for those with access to the United Clubs: in O’Hare (and hopefully elsewhere) the airline is also updating the seating, power plug availability, boarding lane design and counters in many gate areas.

United - new boarding areas group signs

(All photos by Harriet Baskas)