I had to cut out most of this photo to keep this guy, who works at a Brookstone kiosk at Chicago’s O’Hare Airport, from getting in trouble with his bosses.
Even though he did a really nice thing and saved me more than $30.
I’d forgotten the cable to charge my cell phone and realized that the little gadget I’d been carrying around to serve as an emergency backup didn’t work.
The Hudson newsstand didn’t have a replacement cable, so I headed to the Brookstone kiosk, where I learned that the cable I needed only came in a kit that cost more than $30.
I was about to buy it (and visualizing how irritated I’d be when adding it to the nine other cables sitting on my desk at home) when I mentioned to the clerk that I had this gadget that I hadn’t been able to use.
“Let me see it,” he said, “maybe it does work.”
He lost the sale, but gained a fan. And when I said “let me take your picture and share this nice story,” he said company policy forbid him from having his name or picture shared in social media.
I only sort of get that policy, but don’t want to get him trouble for doing a nice thing.
So, all I can say here is: thank-you, Brookstone guy! You saved me from having to buy a needless cable.
To celebrate, I spent that $30 getting my nails done an airport spa.