Here’s an issue just beginning to bare its teeth:

In this article in the New York Times, Roni Caryn Rabin points out that a group of Canadian doctors is raising concerns about pets in airline passenger cabins.

Allowing pets on planes, say the doctors, means more pet dander and more chance of setting off asthma attacks, and worse, for people who have pet allergies.

The preferences of pet owners should not supersede the well-being of their fellow passengers. Pets can be accommodated comfortably and safely in airplane cargo holds, which is where they belong. Airlines must choose to put the needs of their human passengers first, or be forced to do so.

The physicians’ concerns are outlined in an editorial in The Canadian Medical Association Journal.   The editorial points out that in January, 2010 the Canadian Transportation Agency ruled that people with allergies to nuts would be considered to have a disability and, under the Canadian Transportation Act, could request special accommodations.  Now the CTA is  also looking at whether or not those with allergies to pets should  be considered to have a disability as well.

What do you think? Should people with pet allergies be guaranteed the right to fly on an airplane with no pets – and no pet dander?

Categories: Pets
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According to recently released statistics from the Department of Transportation (DOT),  airlines appear to be getting better at keeping track of checked bags.  Plenty of bags still go missing. And some bags do get stolen.  But according to the Department of Transportation’s Research and Innovative Technology Administration (RITA), in 2009 the mishandled bag rate was 3.91 per 1,000 passengers, down from 2008′s 5.26 mishandled bags per 1,000 passengers; and the lowest rate of lost bags in quite some time.

The numbers are going in the right direction, but it may be because fewer people are traveling and many travelers are doing whatever they can not to pay a checked bag fee.

But just about everyone will get a big kick out of this YouTube video of Rhod Gilbert talking about his luggage problems.

And while Mr. Gilbert may have had bad luck at the airport, on Sunday, February 21st, Denver resident John Johnson had some very good luck at Reno-Tahoe International Airport. Johnson, his wife, and his bowling team went to Reno for the US Bowling Congress Open Championship and, after putting $20 in a Megabucks machine at the airport, Johnson won $10.4 million.

Categories: Baggage, Carry-ons, Entertainment, Gambling
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Lufthansa pilots have scheduled a four day strike beginning on Monday, February 22, 2010.  Negotiations are currently underway, but if those talks fail to avert the strike, the carrier will be forced to cancel most of its flights. And that will leave passengers stuck at the airport.

The upside? If you do end up spending more time than you planned at a German airport, you’ll be able to find plenty of things to do.

Munich Airport, for example, has an outdoor observation deck and a great indoor/outdoor beer garden with an on-site brewery.

The Hamburg Airport also has observation decks as well as the Airport Model Exhibition – a miniature version of the airport complete with buildings, taxiways, runways, landing strips, and 8,000 light-emitting diodes that light up the tiny airport’s night sky – all on a scale of 1:500.

And at the Dusseldorf, Munich, Hamburg, and Berlin airports you’ll also find Lufthansa WorldShop stores, which offer a promising spot to do some Souvenir Sunday shopping.

The airline recently opened its second WorldShop store at the Frankfurt Airport (Terminal 1, Area B) and, like the others; the store is filled with travel items, backpacks, travel accessories, electronics, model aircraft, toys, and some other fun stuff.  Shoppers can earn Miles & More award miles for items purchased here and – here’s a nice twist – also buy items using accumulated miles.

I’m especially taken with this A380 Cookie Jar

The cool container sells for about $107 – or 22,000 miles, so we can’t make it our pick for Souvenir Sunday, which usually has an upper limit of $10.  But poking around the WorldShop catalog I did find this cute guy, which sells for 9 Euros (about $12) or 7500 miles.

But since this is Souvenir Sunday and do we have that under $10 rule (which may need to be re-adjusted soon for inflation..),  we offer these items sent along by the folks at Virginia’s Richmond International Airport(RIC), where a variety of local museums are represented in the  Hudson News store in the airport’s Atrium area, next to the security screening checkpoint for Concourse B.

These items are from the Edgar Allan Poe Museum

(Beer mugs! )

(Poe action figure – with removable raven! )

Have you found a great souvenir while stuck at the airport? If it’s under $10, “of” the city or region and, ideally, a bit offbeat, please snap a photo and send it along. It may show up as our pick for a future Souvenir Sunday.

Categories: Airport shops, Airports, Bars, Fun Stuff, Layover, Museums, Observation Decks, Shopping, Souvenir Sunday, Souvenirs
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Noticed some extra nice lately?

For airport employees around the country, courtesy and empathy are becoming part of the basic job description.  Not just because those are nice traits in workers, but because in these belt-tightening times, airports are hoping better customer service can help shore up the bottom line.   In my Well Mannered Traveler column this week on MSNBC.com, I take a look at some of the ambitious customer service programs underway at airports around the country. Here’s a preview.

Polite in Portland

Oregon’s Portland International Airport (PDX) regularly wins awards for its services and maneuverability.  But customer relations manager Donna Prigmore says that’s just not enough anymore. “The economy being what it is, we can’t afford to lose passengers.”  So this month the airport rolled out a “roadway to runway” initiative that challenges everyone who works at the airport, including taxi drivers, TSA staff, and shop employees, to be nicer.  Those who do, can win prizes.

Mindful in Minneapolis

The Minneapolis-St. Paul International Airport (MSP) also regularly wins award for its services and amenities.  Volunteers staff eight information booths but, as you know, not everyone will stop to ask for directions.  So the airport is training a team of roving ambassadors whose job it will be to approach passengers who seem like they could use a bit of assistance.

Lessons at LAX, Plans in Pittsburgh

Around the country, many other airports have signed up for the Tom Murphy’s Resiliency Edge program, which is based at New York’s Fordham University. Scores of workers at the New York City-area airports (Newark Liberty, JFK, and LaGuardia) have already taken the course, which teaches employees strategies that can help them deal – calmly and effectively – with passengers who are apt to be stressed out, clueless, irate, confused or, often, all of the above.  I had the opportunity to sit in on one of the classes at Los Angeles International Airport (LAX), and watched a role-playing exercise that pitted a gaggle of needy and insistent passengers against a customer service employee.  Murphy’s advice to the class: you can’t solve every problem but try to be empathetic, a good listener, adaptable, and a creative problem solver.  “If you can do that well,” says Murphy, “You’ll be more resilient, less stressed yourself, and better able to neutralize the irritations in a customer’s experience. We call that N.I.C.E.”

During the recent winter storms, nice-training benefited some arriving passengers at Pittsburgh International Airport (PIT). Late on a snowy Friday night, planes were still landing and passengers were still arriving, but taxis and hotel shuttle buses had stopped running.  Instead of allowing about 125 people to spend the night stuck at the terminal, several airport workers arranged for one of PIT’s employee buses to drive those travelers to area hotels. “It will cost the airport a couple of hundred bucks to cover that,” airport executive director Brad Penrod to me, “But they saw a problem, solved it, provided a needed customer service, and created a great deal of good will.”

Nice!

Have you noticed airport employees going out of their way to be nice? Please share you story.

Categories: Air Travel, Assistance, Etiquette
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Doesn’t Paris sound good right about now?

Then sign up to win a pair of tickets (from Pittsburgh) to Paris – courtesy of Pittsburgh’s WHIRL Magazine, Pittsburgh International Airport (PIT) and Delta Air Lines, Entries will be accepted through May 7, 2010. But why wait?

Lufthansa Airlines isn’t giving away tickets to Paris, but if you suggest the winning name of the airline’s new A380 airplane, you’ll win a million miles and can go where you want.

The names I entered? Spot. Pookie. Stripe.

Think you can do better?  Then enter Lufthansa’s contest here.

[And keep in mind: Lufthsansa pilots are planning  a strike from February 22-25, 2010. So if you already have a trip scheduled during those days, be sure to check with the airline on the status of your flight.]

It’s still flu season and there are still lots of airports where you can get a seasonal or H1N1 flu vaccine.

If you’re heading to Phoenix Sky Harbor International Airport (PHX) you can get an H1N1 flu shot (or mist ) for free.

For the fourth year in a row the airport is partnering with local health organizations to offer free flu vaccines to passengers.  The vaccines will be available Monday, February 22 through Friday, February 26 – 9 a.m. to 5 p.m. – at Sky Harbor’s Terminal 4 on level 3 before the security checkpoints on both the east and west ends

And, when you’re shopping at an airport in the next few weeks, consider dropping some bills into one of the collection boxes  the Hudson Group has placed in each of its airport stores, including Hudson News, Hudson Booksellers, cafes and specialty retail shops.  The company is matching customer donations and will forward all contributions to the American Red Cross for the relief efforts in Haiti.

Categories: Air Travel, Airport shops, Contests, Health
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